JetPens.comReviews of jetpens.com

I received my order quicker than I thought my only complaint is their prices tend to be on the high side in a lot of instances and I went to buy a box of pencils and I could only buy them single. I should have bought then elsewhere because what they are selling them elsewhere I could get a box of 12 for 9 dollars where they were selling them for a $1.40 apiece. A Roting 600 ball point pen they are charging $36 and I bought one for $20 just recently off a different website why such a big mark up. Consumer beware sometimes shopping around is worth it I wish I could find a company that I don’t have to compare prices.I do recommend this company

Along with Levenger, JetPens is my go-to site for pens, paper, and their associated storage. I appreciate the many video reviews and tutorials, as well as loads of helpful photos and descriptions of products. I order Frixion pens, calligraphy and fountain pens, calligraphy paper, and high-end writing paper several times per year. Each time, my order has arrived quickly, with items carefully packaged. They are also fairly quick to restock items (they often run out of Rhodia paper and Pilot Parallel ink cartridges, as these are popular!). The $35 free shipping threshhold practically guarantees I can easily buy enough to avoid shipping charges. After five years, I am still a happy customer.

I placed an order for a $200 on 11/23/2025 and found out today that it was canceled on 11/28/2025 with no specific reason. This is supposed to be a Christmas gift for my daughter. I’m very disappointed right now. I trusted this company’s service. I was wrong.

I am a stationery/pen/washi hobbyist. I discovered JetPens during the Pandemic and have been a steady customer ever since. The planner, pens and washi variety can’t be beat. Detailed description, tips and videos are very helpful. I also trust their packaging—pen refills, for example, are wrapped very carefully. I highly recommend this company!

I’ve been a returning customer for about 3 or 4 years now and I loveee their inventory. They have lots of great and unique products for mostly reasonable prices. I think the site itself is really easy to navigate and there’s more than just the products. I found (and still find) the articles really helpful, especially when learning and refreshing my memory on the paper types and sizes. In my experience they ship within a week, and the stuff usually arrives from within 2-3 weeks. I don’t have a problem with this, I think that’s a reasonable amount of time. Packing is usually really secure and organized as to not waste space. The one time I needed customer service was when I was having trouble with my markers. They responded timely and asked a series of questions, ultimately leading me to realize I wasn’t storing them properly and contact with water disrupted the flow. They told me what was wrong and what I needed to do to fix it. They even followed up to make sure my markers worked after storing them upside down for a while and testing them multiple times. Which they did. Everything besides a mechanical pencil and a plastic multi pen have lasted for yearsss after I bought them. Obviously a plastic multi pen ain’t gonna last too long, but the other mechanical pencils I get from here put up with a lot of rough handling and drops from me. Only one experienced bad scratching once and then I dropped it at the wrong angle and broke something within it. They’re pretty sturdy though overall, even the hard plastic ones, but especially the metal ones. I believe this site is great and every experience I’ve had with their products has been positive unless I messed it up somehow. Highly recommended.

I bought a color bundle and some refills for several of those colors. I absolutely loved th.e colors and how fine they were. Super excited to start using them. Unfortunately, only about half were reliable. I didn't use all the pens right away, but within 2 months, I started having problems with purple, light blue, and green. Later, it was orange. It continued. When I wrote to look for a solution,THis was their advice. We'd be happy to send you a replacement pen, but could you try the following solutions first and let us know if they help? Sometimes, poor ink flow can be caused by temperature differences during shipping. Please try exposing the tip to some heat from a blow dryer for about 8-10 seconds, scribbling intermittently. This can help to get the ink flowing again. If that does not work, you can try leaving the lower half of the refill in some hot water (just below boiling) for 10-15 minutes to warm up the ink. Again, if neither of these solutions works, please let us know and we'll be happy to assist you further. Thank you for your patience, and I apologize again for this issue! Expecting a customer to go through all this trouble every time is not realistic. I loved them when they worked. I love the variety of colors. However, I wouldn't want to repurchase the color bundle because not all of them were reliable.

This is a terrible vendor. I ordered a bottle of ink and it came broken open (glass) and emptied out all over the inside of the package. I sent them FOUR requests to send me another bottle and they never responded.

These people are aggressive and I’m scared to give too much information about my problems with them because I actually fear they will dox me or do something harmful with the data/info they already have on me as I was a customer. They have some good reviews, sure. I mean, there’s 8 billion people on the planet. But please do not ignore the bad reviews. This company is run out of someone’s house. They live in CA and rent shoddy warehouse space in Texas. They resell used and returned items because they cannot afford not to. If you have an issue, they will blame you and not process your orders anymore. They in fact, will ignore you otherwise and leave you guessing what the heck just happened! They also will remove all bad reviews. There are no bad reviews on the site and that is just not possible. Many others have had their negative reviews removed as well. This is fraudulent. Bottom line, unless you’re willing to take a hit for this company that banks on people not realizing the poor quality of their inventory and abhorrent customer service, go somewhere else. There are sooo many other options. This is just a reseller and the sooner they go out of business, the better for all consumers. We deserve better.