JEGS PerformanceReviews of jegs.com

I ordered my Camry radio in Jan. of 2021. Every time i call to check on it I am told it will be another month. It is now 4-25-21, and when i last checked I was told it would ship next month. They folks are FULL OF IT!! WARNING: DO NOT DEAL WITH JEGS!

My first and last experience with jegs was not good. When ordered parts the shipping said a certain day next day the shipping said 3 months. I called they said it would be a week. I waited the week and a day still no shipping. I called again and was told 2 weeks before shipping. I canceled the order and went to carid ordered and got shipping information the same day.

I have a very good buying experience recently. Hard-to-find parts ordered from Jegs and quickly received all the way to the Netherlands. I am satisfied with Jegs.

Ordered Air at beginning of March and Jegs told me item would be here in a week never came when I called told me item now has been put on back order and would be shipped April 8,2021 so 💢 😡!!!They shouldn't have taken my money if they was gonna put my order on back!!!!!!!

Wow I see a lot of bad reviews here. But my experience with this company has been excellent. I’ve built a ‘86 Monte Carlo SS over the past years with a bunch of Jegs stuff. 4 years back I bought a stage 2 fti tranny. She’s still running strong with about 10,000 miles on the transmission now.

WE have a real problem! I placed an order for over $2000 on November 24, 2020. Thus far, this order has been screwed up at least three times now by this Melanie LaCount with the last one being within the last couple of days. I have been lied to with regard to delivery dates for my rear wheels and for my aluminum wire looms which were both supposed to be sent out in early December Per the conversation I had with one year service staff; I received a notice from this Melanie on 12/30/20 advising me that my aluminum wire loom delivery date is going to be pushed out until February; I requested that she cancel that particular item on the order as I would get it elsewhere (I have one expected to arrive tomorrow). She responded very shortly thereafter advising that she had canceled the order; I quickly responded asking if this meant that she also canceled my rear wheels and got no response. In looking at my order today, I noticed the rear wheels are not even on the order anymore although the aluminum wire loom is still there. My guess is that she has canceled the rear wheels, not refunded any money, and left the damn wire looms intact. I am well beyond irritated at this point, I have called the bank and I can and likely will reverse the charges and less something is done ASAP. The next person I want to hear from is a supervisor not wanting your line staff. I absolutely DO NOT want this Melanie person to even touch my account anymore. I have tried to be patient understanding all the shipping issues around Christmas and whatnot, but this is gotten well beyond ridiculous. if I do not hear from someone by 5 o'clock tomorrow I will spend the evening making repetitive phone calls and not be willing to spend over an hour on hold and emails until I do get a response. If I still don't get a response I will be making a trip to my bank on Thursday morning. As it stands I have cleared out my entire wish list from your website as you probably lost the customer over this. So much for satisfaction absolutely guaranteed!!! FIX IT

I've ordered twice from Jegs. (Shouldn't it be "Jeg's"?) Order #1 - They charged me the wrong sales tax - more than double what it should be. It is super easy to verify someone's correct tax; all you need is their address. This is the only business I know of that can't get it right. After two phone calls trying to take care of it, in which both individuals told me they couldn't fix it but knew who could, nothing has happened, and it's been more than a week. Order #2 - I ordered a Jegs-brand automatic transmission on November 29th. The order confirmation said the estimated ship date was January 1st. With two days to go (December 29th), they send me a new estimated ship date - April 5th! The 3 people I spoke to about it weren't rude, but neither were they helpful; nobody could explain how in the space of one month the delivery date slipped four months, or why they didn't tell me sooner. Nor did they do anything at all to make it right; "sorry" is all I got. Sorry, indeed. I've done business with their competitor, Summit Racing, for over 30 years, and Summit on their worst day is better than Jegs, based on my two experiences. There won't be a third.

I should have read these first before ordering from them...I bought a set of wheels that I thought were in stock but it kept saying in processing on the order status. I finally called and had to wait 10 minutes to talk to a annoyed sounding CSR. She informed me they were on backorder and didn't know the date to ship. She was going to email the manufacturer and they are supposed to email me. I thought about it, called again and asked to cancel my order. She said she had to email the manufacturer and then they would email and it would take 3 to 5 business days to get money back....just RUN away from this company.