Jeffree StarReviews of jeffreestarcosmetics.com

Great products, time is going to take a while because it's so close to XMAS and it was thanksgiving recently, Black Friday and Cyber Monday so if time is what you're worried about, do not buy during the holiday time. Besides that, makeup is great, CS is fantastic, told them my lip product was broken upon arrival, and they sent a new one within a week! It wasn't their fault it was messed up, but they still fixed it.

I’ve ordered from JSC probably 10 times in the past year or so. I’ve never had any problems with shipping and order fulfillment until now. I placed an order Dec 4th at 11 am. It still has not been fulfilled. I’ve emailed customer service 8 times with no response. Good thing I have USAA and disputed and will be getting my money back. It’s sad because my daughter only had two things on her Christmas list and JSC was one of them. They need to get their customer service together. No way to call and only email. That way they can take your $60 for an eyeshadow palette with shipping and they think you can’t do anything about it. They took their money out of my account the day I ordered.

Honestly if I could give JSC 0 stars I would. I have been a massive fan of Jeffree Star for years and years and I finally decided to splurge out and buy some of his makeup. I placed my order on the 22nd November and the items stayed unfulfilled until the 7th December, well over the shipping estimate of 4-7 business days, to which I paid a lot for anyways. it is currently the 13th December and I have not received my item as I have been told that my item is stuck at the depot because JSC decided not to pay enough on postage in order to send my items directly to me. This is infuriating as I know have to go to the depot to collect my item as well as SPENDING £17 MORE on an order which I have already spent a lot on, especially delivery. I AM FURIOUS. This is not fair and I feel like I have truly been let down by the company. to further this his customer service team is HORRENDOUS they say that they will reply between 24-48 hours but yet it took me 6 days to get a response and this was just an automated email and didn't help me at all. I will never be directly buying from him again!!!!!!

My first order was on the Black Friday sale and I got confirmation of shipment to my email address. 2 weeks later I still haven’t received my order and when I emailed them, I received another email confirmation of the same order. As in, the order was shipped 2 weeks late and I now have to wait 2 further weeks to receive. What makes it so much worse, I didn’t receive any reply from their customer service to explain wheat happened or even an apology. If you can’t get customer service right, don’t even bother with your products. I will not be ordering from this disrespectful company ever again.

Very good products. Very BAD SHIPMENT> please could you start working with a normal shipment company?

@Angela - enthusiastic high 5. Couldn't have said it better. I put my order in on November 26th and nothing has been done with it. It just stays in "processing" for weeks before it's even shipped out. I love Jeffree's products and i want to support his business but damn... I'm going to Beautylish from now on. No customer service other than a generic copy and paste response is totally unacceptable.

Okay, I have nothing against JS himself, his products are flawless and he is the queen on YouTube, but guys: do not buy his products on his official site, buy it else where cuz his customer service team needs a reality check. I checked reviews on here before I bought it from his official site seeing people complain about shipping and customer service, but I gave them a benefit of the doubt and told myself maybe those people are just too entitled or too ignorant. Okay, so first order got to me on time, perfect, no delays no flaws, so I was thinking, huh, see? Those reviewers are self entitled customers. So I went and placed a second order, big mistake. I ordered my stuff 8 business days ago, I waited patiently cuz they say on their web it takes long to process cuz of the holiday season, okay, fair enough, I waited for 4 business days, then I emailed them, I got an automated response after 48 hours saying the same thing on the FAQ, so I told myself wait more days cuz they are a small personal business probably have less staff working on shipping, but 8 business days have passed and no info on shipment, this is way too ridiculous for an official business, even small businesses put out orders within 1 business week during holidays, and I believe, as an official business merchant, you don’t get a free card saying your team is busy and still does not ship an item after 8 business days because your team is small, most business would go bankrupt if they are slacking like this, JS’s customer service team needs a brand new turnover and reality check, cuz what I’m seeing right now, the customers are not being unreasonable, your customer service team is being the entitled unreasonable people, and seeing the people below has the same problem speaks volume of this issue. I get that you are a small personal business, but also because you are a small personal business you need to keep your promise and your value and keep those customers in order to build a better business; and if you disagree and say no, I’m a semi big business cuz I’m successful, then all the more reason for you to listen to your customers complains and address your customer service team. If the customers are being unreasonable then fine, ignore them, but no, the customers like me legitimately experienced this unprofessional business behavior and I just think it is unacceptable. JS you being flawless does not excuse your customer services team, because they are part of your business, you need to address this personally, I will NEVER buy from JS official web anymore, but I will still support his products by buying them else where.

So update on my order.. I recieved an email this morning that my order was delivered, uh NO it's not been delivered. I replied to email, and received a generic email back saying they will send a tracking number when shipped.. made no sense if they say its been delivered This is the Worst customer service I've ever delt with. This is a direct reflection on the proprietor. I would give zero stars if I could.