Jeffree StarReviews of jeffreestarcosmetics.com

Order has been processing for the past 10 days I've never had this happen before.

I ordered my daughter her Christmas gift and paid extra for 2 day shipping. This was 6 days ago and it is still being "Processed" . I have reached out to customer service and have not been contacted. I am devastated. Shame in you Jeffree Star for not making your company JS approved! Most definitely I will never order again from your site. Buyer BEWARE!!!!

Worst customer service ever I placed an order online at JSC and when I was checking out I was just going to get the normal 7-10 days shipping but was only given the option of priority shipping which is 1-3 days so I thought "oh cool, I'll get it sooner than I was expecting" so i bought it and now 11 days later I still have yet to receive anything as well as whenever I go to check the status of my order it is 'still processing'. And of course since it's JSC, the make up is out of stock now so i'm just hoping and praying they processed my order before it went out of stock. I have contacted customer service twice and have not received any emails. I was forced to pay almost $10 extra and it was for nothing. So angry with how the customer service is. With all the bad reviews, I'm almost convinced there is no customer service team. P.s. When i ordered off morphe's webiste for JSC stuff, it came within 5 days and that was NORMAL SHIPPING and was ordered on CYBER MONDAY. It's ridiculous that his own website can't send out his own stuff but morphe can.

I was ordering something for my sister, and I accidentally ordered the wrong thing, but ordered the other one anyway.So I requested a cancellation for the wrong order. That was over a week ago, and I messaged them multiple times. Then now they decide to ship it anyway, and not refund anything. I never even got a response. This customer service is just horrible, nothing good to say about it.

Horrible service and delayed shipping. I placed my order on December 7, 2018 and as of December 17, 2018 I have not received an email with an expected shipment date. When I placed my order, I was not notified of the delay in shipping. Unacceptable. Customer service email is very cookie cutter with a message stating that the company expects orders to ship this week, just not my order I guess. Please boycott going forward, I will make sure the Kutztown University crowd gets the word!

This is the first time I order a product from Jeffree Star. I ordered a palette on December 8th. It's been a week and they haven't shipped anything. Honestly I won't order from his website next time, this situation is frustating.

Ordered for my daughter for Christmas. Ordered still not processed, order date was December 8th. Contacted customer service 4 times, no response, just the automated message everyone else seems to be getting. I understand this may not be Jeffree's fault but, if you want to have a business, you should know that customer service and actually sending the orders out in a timely fashion is highly important. You should also maybe make a statement when people order, especially this time of year, that the order may not be delivered in time for the holidays. Not just take people's money right away, and then leave them hanging. Terrible way to conduct business. I will not be ordering from you again.

Ordered on the 5 th December still now showing processing ive contacted customer services on 4 occasions withe the standard response someone will get bk to you in 48hrs but no response left another 2 days same again process repeated again no response still no item still no contact its been 11 days now and not even an email to say items been shipped can anyone tell me how to get refund plz as from now on i will defo be boycotting Jeffree star customer service is an absolute joke dont bother unless you want stress & frustration