Jeffree StarReviews of jeffreestarcosmetics.com

Racist, transphobic, and downright mean

I’ve bought probably 5 of his products including liquid blush and under eye caffeine cream. I like most products except the pink face moisturizer (blue one is way better) but the amount of shipping time is crazy!! I’m still waiting for 1 pallet for almost 3 weeks now. That’s a long time. It doesn’t come from out of the country. So while I like most of the products, shipping takes way too long compared to others like morphe, Haus labs and too faced.

Lip pencil itself has got a really nice colour, but I can never properly sharpen it. Shouldn’t be like this for a price he charges. Primark lip pencils are in a better stage lol

I bought the new mirror and palette that came out in November 2022 which cost me around $91 and shipping/taxes cost $34 dollars as I live in the UK. When I received the product which was a Christmas present, the mirror was in perfect condition, however the palette could have been packaged better considering it has fragile contents inside. When opening the palette, one of the shades was broken to which I sent an email with photos to the customer service team. They told me I could either have a replacement or refund, which I thought was great and went with the refund option as I didn’t want to risk getting another damaged product. They then told me I had to send the product back in order to get a refund and would send me a returns label, however I was not happy about this as I had already spent enough on shipping and would need to pay for shipping again. So I asked them to at least give me a partial refund as this was an issue their end on packaging their products etc. The best they could do was 10% and I could keep the palette - considering that this was a $60 palette. I was a valued customer but after this I won’t be buying from there again as their emails appeared snarky and didn’t really care about my customer experience. If you do buy from there, I would only buy non fragile items!!

Pretty much the same as everyone else is saying. The website is definitely trustworthy, and I know I will receive a package at some point, and the products are really good. BUT I ordered the package over a month and a half ago. It says the package will ship within 2 or 4 days, and it will arrive within two weeks or something around that. They don't write anything, so I've had to write them several times to make sure my package has not been forgotten. Besides it takes more than two working days for them to answer. Now, I understand this is because of covid, but I would have liked at least an email reassuring me that my package actually is on its way... Also, Ive ordered the package to Norway, because I've stayed here for two months now, but I live in Denmark, and I just hope I get my package, before I go home....

Start with positive: The eye shadows are stunning, pigmented and good to work with with a long wear time. The liquid lipsticks are also long wearing. That's it. Other products like the Velvet Trap Lipstick (black; see through, not buildable) or the eye pensil (you couldn't put that much preasure on your eye that it's working) But the last thing, that killed this brand for me, was the customer service! Bought the mystery summer box. After 2 weeks it surprisingly said it would already be in germany but it missed every other step from america. I thought "well, they will just put it in later." After 2 weeks I called the post service. They told me that the package didn't arrived and must have been newly franked cause they can't find it anymore. So I contacted the customer service and this is where the "fun" began. After saying, they would look into the problem, every E-Mail (3x) told me that "they looked into it and the package shows movement". I contacted PayPal to get my money back at this point. The next E-Mail (after PayPal contacted them) gave me a "new and updated tracking number" which was the exact same than before. I asked them if they think, I'm stupid and made screenshots for PayPal. After this finally they told me, that "my package seemed to be lost and they would be so sorry". They could a) send a new package or b) give me my money back. I told them that, after all this, I want my money back. This is not worth my time. There are other brands out there. :)

Well to start I had a mirror stolen from me while it was meant to be delievered and they refused to refund me and then I ordered another just for it to be light as a feather and it fell from a foot above the carpet and broke in half in the first day. Very upset.

My package was delivered in 2 weeks. The hoodie was so soft! Concealer has great coverage, & the mascara is very lengthening. I opened the mirror & noticed paint chipping off & it was broken in each corner of the Star. I contacted customer service & let them know what had happened. They weren’t welcoming & sometimes they didn’t answer at all but yet they ask for you to not send duplicate messages. When they did answer they asked for me to send a picture of the broken mirror & my order number receipt. I did. They said they were going to send me a return label (they never did). So I had to pay to send the broken mirror back myself. They said I’d have my refund within 5 business days after the returned item was received. I tracked my package & when it said delivered I emailed them letting them know. They replied back saying they would email me within 5 business days of it being delivered. So I waited 7 days & nothing. So I emailed them back & got no response. Emailed again & they said my return package was in “pre shipping” (not sure what that even is) & they sent me a screenshot of the tracking info. I double checked the tracking info & it wasn’t even mine! I emailed back saying somethings wrong & they’ve gotten my package mixed up with another one & sent a screenshot of my actual tracking info & then I called USPS, they said my package was definitely delivered on 4/20/21. (I sent the package out on 4/16/21). I got no response but I got a confirmation email 2 hours later of a refund but still haven’t received the actual refund. Just wanted to make others aware of this issue with customer service. I’m sure I’m not the 1st to have this problem. JSC Shipping- GREAT! JSC Products-GREAT! JSC Customer Service HORRIBLE!