Jeffree StarReviews of jeffreestarcosmetics.com

Zero response from CS in regards to order status and shipping or tracking details. I am sure that I am not the only customer who purchased to gift JSC for Christmas and would like an update to ensure items will arrive on time. Also, as someone who works in ecomm retail, I am BLOWN away at the processing/shipping times and lack of CS for such a large company. Clearly JSC is very successful. Invest in hiring more CSR and expediting your shipping to elevate your customers' experience. Your customer shopping experience is just as important as the product!

THIS COMPANY HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. It is impossible to get a response from them, and when you do get a response it is some automated BS that is not helpful. I am so disappointed in this entire experience. Jeffree always says that he loves his customers and wants to provide them with the best experience possible, but the CSR team for his company DOES NOT represent this in the slightest. I will never order from his company again. The customer service team does not represent the brand well at all.

Iam very dispointed. Waited since the 7th on a response but you have taken £144 pound out my account. But not received a email to say what's happening and still waiting. These products are xmas presents and I feel like you have totally ignored my email. For a big company this is shocking

Please pass this on to your customer service My daughter bought all 3 Halloween Boxes. The mini jaw breaker is faulty. A few of colours are uneven and poke out of the palette a bit She contacted 3 weeks ago to customer service but no reply She didn’t want to complain again but I’m cross as she saves hard, works in hospital full time and has a 16 year old daughter whom she wants to buy make up for and it isn’t right they haven’t replied. She has photos too Please help

Ordered and paid on 2nd November. Still being processed apparently. That's not normal. It's a big company apparently. Starting to feel like I've been scammed now. Are they doing this just for additional content and drama??

My conspiracy pallet was lost with one of his shipping partners, they told us we would get a refund (after 2 weeks still didn’t get it btw) and so jeffree posted everyone with a problem would get a new one. We (me and my friend) contacted JSC customer service and (also) after two weeks NO ANSWER?! I’m so disappointed asf u have no idea how many hours i worked 2 be able 2 afford the SD and JS pallet 2 be told they lost it and needing 2 wait an eternity for my money to come back it was heartbreaking to see how all my friends got it and me and my friend being left with thin air. Jeffree and his customer service totally ignored us i tried to reach out on every platform but i guess he likes to comment on hate more than comment on his paying customers.. never will i buy something from him ever again

I just recently purchased one of the Mini Mystery Boxes Jefree Star Cosmetics were selling for their Black Friday sale and I absolutely love the lip color shades I got along with the exclusive stickers that were also in the box! This is goon to be a Christmas gift for my 11 year old niece that is getting into makeup and its the perfect fit for her. I also want to compliment them on the way they handled the little mess up with the first advertising and actually refunding everyone that purchased the Mini box! So refreshing to see a company own up to a mistake, even one so small and actually care about their costumers enough to do this refund for so many and take the loss just to make good with their customers! I am definitely looking forward to getting my Mini Controversy palette and will definitely be buying from them in the future!

Let me just say, I love Jeffree Star but the only palette I have ever purchased and could ever afford is Blood Sugar. Personally I think his products are overpriced and overhyped. I never thought i would see the day where i wrote a bad review about his stuff because I love him. But i bought his stuff with afterpay and didn't have the money to buy in the first place, I have 3 children. I watched his videos on Milani make up and thought since he reviewed it, it was good stuff. Purchased some of that too. Foundation, bronzer, blush.. all of that... but its funny.. all of it.. sucked. Elf puts out better products. And Jeffrees shipping and customer service is a joke. His eyeshadow... i heard "blends like a dream" i find myself reaching for my Milani eyeshadow palette more than his. Which was 15.99 versus over 60 bucks shipping and all. Anyone who ever listens to Jeffree star, do not order Milani make up. Their matte eyeshadows are okay. But they dont last. Just like Jeffree stars. Its sad. Money wasted. That i cant get back. I wont order from him again.