JaredReviews of jared.com

Awful experience with customer service. They have two listings for a ring that I was interested in. One listing is for the ring on clearance but currently out of stock. The other listing is the ring in preowned condition that is priced almost 1k higher than the new piece on clearance. I reached out to customer service to have it at least price matched to the new piece price even though it should be priced lower than the new piece since preowned. They refused to price match their own items/listings. Also interestingly both items show a different original retail value even though it’s the same exact item same gold, same diamond content etc. everything is really fishy about this place.

I want to preface this by saying I have had very positive experiences at the Jared store by my home in Maine. However, Jared’s online site may be one of the worst I’ve ever experienced. And I have tried to not rush to judgement but the problems have been persistent and I think I’m done trying to use it. I have had 2 experiences now purchasing rings where money has been taken and then a week or more later I have been notified that that ring is not in stock and a refund is being issued. One was a Christmas present that indicated it would arrive before Christmas. This is really not acceptable. Currently on the site, there are numerous items listed for sale and after you select size and put the item in your cart and go to payment it kicks it out of the cart and says it’s not available. Who is maintaining the website and inventory? Some items mentioned have had this situation for weeks. Why? And then when you don’t purchase, Jared sends an email offering $25 off what you left in your cart. You get your hopes up and go on the site again only to discover that it’s a lie and it’s still not available. Save yourself the stress and shop at a local retailer or another company.

Tod was wonderful, knowledgeable, and very honest and kind. He took his time with us and answered all our questions. He is a wealth of information and we felt very comfortable and confident in following his recommendations and advice. We have been married almost 40 years and needed our cherished wedding rings resized. He treated them like the sentimental treasures they are to us. Thank you so much. We highly recommend this store, especially Tod.

Ordered a gift for Christmas and when it arrived it was someone else’s name and order. Jared put it off upon second call claimed nothing had been documented properly and redid it. Said it could be 7 days before hearing. Several days later we reached out again and finally after a few got an email to return it to a store and get a refund. Seriously, you made the gift for my wife problematic and she didn’t get anything for Xmas. You should have shipped the proper item immediately!!!! We were told you’d have to contact the other person and presumably get back the wrong one (ours) that was sent to them. Give me a break! Horrible service and will NEVER recommend or shop there again!

Rip off!!!! I bought my center stone separate and a 10k setting from Jared. They used my stone and set it in their ring (setting). I purchased the plan to have the ring cleaned and tightened so it doesn’t fall out (warranty). Well the 13k stone fell out and oh they don’t warranty the diamond because it wasn’t bought from them. They didn’t tell me that when i bought the plan. What a rip off now im out a 13k stone that is 16 to buy now wtf?!?!? I am in the process of finding a lawyer to sue…

I’m way overdue in voicing my complaint. Many years ago, my Mother’s wedding ring was stolen. Her insurance required a replacement, which was done by Jared’s, with a beautiful ring, valued at over $13,000. She never wore the ring because “it was not the ring my father had given her”. I kept it in my safe for 3 years. I finally took it out to wear to my nephew’s wedding. At the reception, someone called out “where is the stone in your ring “! It was never found, never worn until that day, and Jared’s would do nothing to help me. When I said I might get a lawyer, I was threatened to be removed from the store! Please don’t shop at this store!

Leo helped me today and he was very helpful.. listened to exactly what I wanted and the price range and I found a pair of beautiful earrings.. thank you

My son bought his girlfriend a 2-ruby and diamond ring for Christmas. She opened it on Xmas eve and by Xmas day one of the ruby's had already fallen out! What a disappointment! She didn't even get to show it off. Don't go to this store, my son could have got a much finer ring for the same price or cheaper at J&L Jewelry Long Beach CA. The only store I purchase jewelry from.