JaredReviews of jared.com

Today, I visited the Jared Jewelry store in Frederick, MD, where I was warmly greeted by Jure and Rebecca. Their hospitality was genuine and welcoming from the start. After mentioning I was there for jewelry, Rebecca collected my ID for verification, while Jure kindly offered to clean any jewelry I had with me. As Rebecca returned my items, another associate, Alexis, stepped in to assist with repairing my earring, while Shelby helped with my other jewelry. I was truly impressed by the level of customer service provided by all of them. It's rare to encounter a team that is not only professional but also genuinely kind and attentive. Jure, Rebecca, Alexis, and Shelby went above and beyond to ensure I had a great experience, and I am incredibly grateful for their help. I’m writing this review to express my sincere appreciation for the outstanding service I received. Thank you Bashira

I have done business with Jared for quite some time. Several years ago I met Rick Sonleiter who is a customer service specialist. He is extremely knowledgeable on jewelry and very honest. After doing business with him one time I always go back to him. He has always looked out for our best interest and not what will make him and the store more money. Our business relationship has turned into a strong friendship. Rick is a high integrity individual and I would highly recommend him if you are looking to purchase jewelry.

I ordered a personalized 14K gold nameplate necklace with diamond Accents. The item didn't match up to website photo - name was in small script - chain was thin as could be - clasp unable to open - poor quality - not worth the amount I paid. Item doesn't look or feel like 14 K. So very disappointed in Jareds!

On March 24, 2024 I ordered a pair of Children's Cross Stud Earrings 14K Yellow Gold for my niece's First Communion. She just got her ears pierced so she had to wait to wear this gift. She put them on last week and both backs fell off. And yes, an adult helped after the first one fell off to make sure it was secure. Fortunately she did not lose the earrings, but what a disappointment!! Insult to injury...she lives in Montana, no store in the state to fix the problem. Customers should be able to count on quality - even for children's jewelry. Lesson learned, even from a good jewelry store, check all clasps, hooks, backs, and everything else because you might get a lemon.

Do NOT purchase anything from Jared. They do not treat customers with respect and if you do, definitely do not purchase a warranty. They will find any excuse to use so that they don’t have to cover the repairs needed. Plus they are rude and their customer service is the worst I have ever experienced.

If 0 stars was available, I'd rate them a big FAT ZERO!! Buyer beware!!!! I put in an order for a $3400 engagement ring to only be told 5 days later, that the order was cancelled due to low inventory. I was good with that decision, until.......I went back on the Jared website 3 days later and engaged a sales associate to assist me in buying the SAME EXACT ring! Lo and behold, it was available. When I asked why my order for that exact ring was cancelled the days earlier , she hung up on me. What's going on here at Jared? Lies, Deceipt and/or discrimination? Your guess is as good as mine. Terrible experience. I will NEVER buy anything from Jared ever again!!! Never!!!!! You shouldn't either!

The wedding ring my husband gave me from Jared from Raleigh NC is absolutely stunning "however" ONE OF THE DIAMONDS FELL OUT AFTER A LITTLE OVER A YEAR OF WEARING IT. What makes me upset is they wouldn't replace the diamond because my husband forgot to tell me Jared expects you to have it inspected every 6 months or so ( can't remember the time frame of that "rule" even now ) My issue with that is "IF" their product is as they say not to mention the price paid, why is it a "rule" to bring it in to be inspected and why did I lose a diamond after only having it a little over a year? They sales lady explained to me, if it's not brought in to be inspected, they won't stand behind their product..... I'm always checking my ring to make sure I haven't lost anymore diamonds and when I do I'm reminded of how I use to think "JARED" was the ultimate place for expensive jewelry, now all I can do is shake my head because they're not and their policies prove they're not to be trusted. It's unfortunate they wouldn't replace the "tiny" diamond I lost because now my husband goes elsewhere to buy jewelry.

Terrible service dropped my watch for repair in April got it back in July and they didn't have the decency to clean it as a courtesy especially when I originally purchased the watch through them. I will never purchase anything through Jared's again. There are plenty of other jewelers around don't waste your time there.