JaredReviews of jared.com

Purchased a necklace for Christmas for my son. When I checked on delivery status was informed was delivered already..to the wrong address. Was told they would need to do a trace on the item, even though ups took a picture of where it was delivered and I confirmed it was not my address. I am being told I will have to wait another 14-16 business days before anything can be done. That's weeks after Christmas,

Jared received my return and changed the reason that I wrote of scam, to “I changed my mind”…deceitful company Please understand, the return was not because I changed my mind as stated on my return, that changed from what I sent on the return. It was returned because it is not what I ordered. I purchased a “Shy Creations” pave heart diamond necklace 1/10 ct. I did not receive it, I received a smaller 1.5 ct. Through much work and time calling ( which doesn’t exist) emailing,( which also does not exist) I’ve learned with customer service and numerous stores I called, they have been out of stock. Completely! Instead of communicating this, someone took it upon themselves to send the SMALLER 1/5 ct, and less expensive piece for the SAME PRICE. $ This was the first time I have dealt with this company, when I brought this to the attention of a customer service rep (through texts not a phone call, as explained to me, “that’s not an option”. Numerous unprofessional steps throughout this entire process. I truly feel that I was scammed, and no one cared. Nothing offered to make it right, no care to take responsibility for this experience. Just an email (no-reply one) with a return label. Just a horrendous and disappointing experience.

My daughter added a diamond necklace to her wish list and was quoted a price. A few days later (less than a week) I went in to purchase it. The price they quoted was on the screen. When I was ready to pay for it the price was almost double. After many trips back and forth to the manager (I felt like I was buying a car) I was told they would not honor the quoted price. Very shady outfit would never go there again. They spent more time trying to sell me warranty’s and stuffed animals than the necklace I was trying to buy. Needless to say I left empty handed

I ordered a pendant engraved with my kids names, and it came back with the names out of order and missing a name. I contacted customer service and they provided me with a discount code to place the order again. I returned the item and reordered the pendant. Received the replacement today and it was the same error, missing names and in incorrect order. Reached out to customer service and they were not helpful at all this time! I will NEVER order from Jared online again!

Kathya Tapia and Shawn Jordan provided us outstanding service and in depth information not only about our existing diamonds (something other jewelers would/could not) but also helped us pick a new diamond for engagement ring. When you get this kind of service you know you are in good hands! True professionals and Thanks Jared!

I purchased a Tissot watch. The battery needs to be replaced. I took out a lifetime battery replacement. But they did not tell me that they have to send the watch out to replace the battery. It will take 4-6 weeks to get it back. What kind of crap is this. If I would have known this, I would never have taken out the lifetime battery replacement.

Visited Jared today for inspection of jewelry, which is required every 6 months. Alex always does my inspections and as usual he was very attentive, courteous, concerned about how you are doing. Never rushed to complete the inspections. Great asset to Jared company! The BEST THANKS ALEX! 😎

My husband passed on June 8,2024 of prostate cancer,I buried him on June 23rd in Mississippi,I come back to Utah and went to Jared to get a 14k pendant White Gold,kept getting the run around, finally on Sept the 11th I picked up, brought it home tested and had it appraised,it was stainless steel,I paid 1.599.00 I returned it and contacted the Attorney General in Salt lake City, Consumer Fraud,Stay away from Jared's They are liars, have you're jewelry appraised as soon as you purchase,I wish I could give them a fat,.0