JaredReviews of jared.com

My husband took a watch in for repair. They charged us $71. The watch came back “movement unavailable.” Could not explain what that meant. They refused to refund the charge for the non-repair but apologized for the over-charge and would refund us $21. ??? Screwed over the minute we walked through their doors.

Review for Location in Tukwila WA. Southcenter. I brought several older watches to have the batteries changed. They broke one of my watches. I called to complain, they said I would need to speak with the manager. I asked for the manager, I think they said her name was Amy. I was told she would call me back. After a week I called back because nobody reached back to me. It’s now been months and the manger never called. What terrible customer service! Why would you promise someone you are going to help them when clearly you had no intention in doing so!? I’m so angry I came here in the first place!! What a mistake. Don’t trust this location for your watch repairs!!!! And if there is a manager named Amy you suck at your job!! I had this watch for over 15yrs, it was a gift from my dad who’s no longer with us!! I’ll never forget this awful experience and I will NEVER use Jared for anything ever again and will never recommend to ANYONE!!

Purchased a wedding band for my husband and a year later it broke in two places. They said there is nothing they can do about it. So they definitely do not have good quality material.

Wish there were negative numbers on here. I've returned to these guys for over 15 years now And my wedding band lost a stone took it in was Told even though I paid for that service I was told it didnt cover the size of diamonds in my ring it would be $400.00 to replace. After a piss fit in the store I got them to replace it for $200.00 was told thay would ship it the next day it would be about a week. Got the email it was done went there and it hasn't even been shipped yet.. Do not go there!!! Shaneco here I come

Do not buy anything at Jared!!!!! They use scammers for their credit card promotional balances. They wiped their hands clean by using a scamming, third-party banker. Then when you call them, there’s nothing they can do and refer you to the bank that has already scammed you. The bank will not do anything but charge you more money and then block your calls and you can’t reach anybody for customer service. I should’ve looked into this before, but there’s hundreds, if not, thousands of other people saying the same exact thing.

Placed an order for pick up for a specific date, didn’t even ship by that day and they’re refusing to cancel the order after charging me for an item that was supposed to be ready.

30 Jan 2024 I purchased a white gold (WG), 14k box chain from the Lenexa, KS store to enhance an $1,800 WG, 14k, 1.0 DWT, S Curved Natural Diamond Pendant. Thereafter I posted the pendant with the chain for sale on eBay 7 Jul 2026 for $849 and a buyer purchased the item for this price. Per eBay's Authenticity Guarantee program (protects buyers), items over $500 must first be sent to its authenticity program. The eBay GIA jewlery inspection report revealed that the chain, stamped 14k, was not 14k. Meaning its metal purity is less than 14k and tested as 13k. The local Lenexa, KS store advised me to contact its corporate office at 800-817-8173. I did so and submitted the eBay inspection report, photos of the chain and my Jared receipt. During the aforementioned timeframe I reposted the ad on eBay for $799 (same buyer) and the product was again, sent to eBay authentication and fully passed its inspection since the chain purity was listed correctly, and not as 14k. Noteworthy of saying...I spoke with escalation specialist Sherry who was somewhat defensive when she said, "I've been working here for seven years and nothing like this has ever happened." And, "There's no such thing as 13k," and "This usually happens with vintage items or jewlery made in Europe," and "I stand by our products." What should have initially happened...Sherry should have advised me to take the chain to the local store where I purchased it (that is what Helzberg did and they sent it to corporate for testing - with no defensive remarks nor hassles - just totally professional). Afterwards, Sherry asked me to provide the name and phone number of the inspector and details on business letterhead. eBay provided this in an email without name nor phone number, but when she learned that I no longer had the chain she closed the case- an easy out and win for her. Jared misrepresented the product and should have offered $50 in compensation or a full refund to demonstrate good faith as a goodwill customer-focused gesture, and to avoid negative publicity over a trivial $200 item.

They will sell you the world and tell you you can exchange it anytime. But the don't tell you have to spend double the price. Which the just about double the price of everyone else. Never again will I go back.