JaredReviews of jared.com

If you shop at Jareds than you are paying too much- period! Yes they do have some nice stuff and its a great place to go shop to get an idea of what you want - but their prices are ridiculous for what you get. I found a 2 ct diamond there that I liked- there price was 22,000 - I bought the same quality and size of diamond at a different jewelry store for 9000 - Jared also had a setting that I liked and I took a picture of it ( off of the website) to 3 different jewelers that make custom jewelry and they could all make it for 1/2 the price with same quality of diamonds and heavier on the gold . Not only are they over priced - when I was looking at spending over 25k in their store they were also going to charge me an extra 300 to change the head on the mounting and to set the diamond for me! All of the other jewelers were willing to do this for free! Yes they do offer a warranty - but guess what so does every other store - they don't have anything special - yes I did have to wait a week to get my ring vs walking out of the store with it - but I don't know about you but for me I will wait a week to save 12k !

***Beware...these people are not honest and will try to scam you. The diamond got knocked out of my wedding ring so I took it to Jared's, hoping to get it repaired. (I have been there before to have to have my rings rhodium plated). After waiting forever, they gave me a laundry list of things wrong with my ring and wanted over $400 to fix it!!!! After laughing really hard and having wasted nearly an hour of my day, I took my ring and left. Thank goodness I stumbled across a fantastic jeweler, The Guilded Artisan. I took my ring in (and didn't tell them I had been to Jared's.) First of all, the people here are wonderful...not like the used car salesman mentality at Jared's. They took my ring and examined it closely, but it didn't take an hour. It took about 10 minutes. They found none of the damage that Jared's said was there....no cracks, no loose sapphire, no need to rebuild the prongs. The stone just needed re-set, and they even re-set it a little deeper so that the diamond wasn't sitting so precariously. It only took 3 days for the repairs, and I was only charged $40!!!! I went ahead and had my 2 rings and my husband's ring rhodium plated during that time as well. That was also less expensive than Jared's. I walked out paying a little over $100, to include the Rhodium....NOT $400+ for repairs alone that Jared's was going to charge me. Moral of the story.... Go to The Guilded Artisan...they are wonderful and honest!

My husband purchased a diamond anniversary band at Jared on Dec. 24, 2013...what a surprise under the Christmas tree...loved it! After about 3 months I began to notice that the skin under the ring was beginning to turn red and itchy resulting in my not being able to wear the ring. I returned it to Jared ( closet one is 143m. ) and showed them my irritated finger and was told that it needed to be either rhodium plated or ( this kills me ) paint the band with clear nail polish as it appears I'm allergic to the alloy used in the making of the 14K band. Really? Nail polish on a $4K ring? I don't think so. And since we live 2 hrs. from the closest store it's impractical for me to have rhodium plating done every month in order to wear the ring. I've had numerous rings in my life and have never had any problem at all with allergy to metal so unsure what's going on here. The ring stays in the box and I only wear when we go out; my finger breaks out after 5-6 hrs of wearing so something is wrong here. We have shown the ring to an independent jeweler who advised us to send to metallurgist to have the band's content analyzed to determine the amount of and type of alloy used and, depending on those results, determine whether we can seek legal action against Jared for deceptive sale of ring advertised to be 14K gold but containing more than the acceptable level of nickel, zinc or palladium. When contacted about this on-going problem Jared's response is that "you're welcome to trade up for a ring that is at least double in value to the original purchase price but we are unable to help beyond that". We aren't interested in purchasing another piece of jewelry from this store. Ever. Funny how they'll roll out the Christmas commercials any day now and wind up selling a lot of stuff to unsuspecting folks during the Holidays.

Be very careful of their quick talking and finance plans. If you finance, they have a so-called 18 months interest free. However, when you buy it, in the small print, it says the 18 month interest free is really 12 months interest free and interest will accumulate thereafter. This is very sneaky and is very deceptive. I will NEVER buy from them again!!!! If you want a better quality diamond at a reasonable price, blue Nile on the internet.

I truly hope I can save someone heartache... Not only did they have to fix my engagement ring prongs on three separate times....one which resulted in my diamond falling out in my classroom(I even wrote a letter to e president of Jared's that said nothing other than they could repair it once again)...my wedding band that was 80 years old passed down through the family has been destroyed. They said they would repair the tips, because they were worn. What came out was a bubbled mess of gold that resembled nothing of the original ring. I just wish I could turn back time and get my perfect 80 year old ring back. My heart is broken. I would highly recommend an establishment that cares about you.

Wife purchased a ring for an emerald she received from her father. The stone was appraised at $4,000. The ring she purchased at $1,700 from Jared. In the 3 or 4 months after buying the ring we had to take it in to have it tightened on the stone 3 times. Finally the stone fell out. Luckily, she found the stone. We requested a refund from Jared's, but even the District Manager refused. The only offer was some other setting, but they’ve already tried 3 times to fix the first setting. Or we could buy something else of equal value (or lack of value). My wife doesn’t wear much jewelry. The only reason for this purchase was the sentimental value of the stone.

Have had a Tissot watch for LESS THAN 2 years. About one year into owning the watch it needed a new battery. Timex watch batteries last longer! Fine, I signed up for their lifetime battery replacement and got my watch back. About six months later I noticed the roman numeral one on the 12 o'clock, and the on the one o'clock had somehow fallen off! How does this happen?! I brought it to them and they said it was very unusual (ya think?!). They said they would send it for an estimate, which was infuriating because I shouldn't have to pay for something like this. There's no way I can get into a pressurized watch and mess with it. It's craftsmanship. But I said fine, send it for an estimate. Clearly Jared refused to stand by its product. Two weeks go by and I finally get a call and am told that my $300 watch would cost $249 to repair. They found one Roman numeral but not the other?! Are you kidding me? Then they proceeded to ask me if I had ever brought my watch elsewhere for repair?! Uh, NO. I told them that was unacceptable and that if they didn't fix my watch for free that I would never shop at Jared again. I was told I would get a call back from the manager (Naperville IL store), but she never called. Really bad business practice to blow off a customer. I followed up the next day and was told they would send it to Tissot. I better get documentation of this. I will be calling and demanding it from them. But first, I have to actually WAIT for my watch to come back from their repair shop. Who knows how they have damaged it now or what they have done to its inner workings a second go around. Numbers do NOT just fall off of a Tissot, Swiss made watch unless it's been swapped out with junk!!! This might take another three weeks before I hear anything from Tissot. Had I known Jared is a scam jeweler, I would have never bought any jewelry from them. Jared, is this the game you want to play with customers? Angry customers will tell everyone they know that they had a bad experience. Trust me when I tell you it will be less expensive for you to replace the watch with the same line than asking me to basically buy a new one or fix the one that has somehow been damaged by your repair company. What prompted me to write this was a friend telling me they had the exact same problem but with a different watch at the same Jared Jewelers in Naperville IL!! Something is going on with Jared. UPDATE: some duplicate info, but there's so much more that's happened!!! I have had a Tissot watch for LESS THAN 2 years (purchased at Jared in late August of 2011). About one year into owning the watch it needed a new battery. I took my watch that I purchased at Jared and was told I could sign up for their lifetime battery replacement, so I did. Approximately six months later I noticed the roman numeral one on the 12 o'clock, and the one the 1 o'clock had somehow fallen off. How does this happen?! I brought it to them (some time around June 8, 2013 - give or take a few days on either end), and they said it was very unusual. Instead of looking at my warranty, and offering to send it into Tissot, they said they would send it for an estimate. I told them I should not have to pay for the watch due to it's age (less than two years old), and reputation of Tissot. Theynever offered to send it to Tissot, however. As this is a watch still under manufacturers warranty, this should have been suggested and offered, first and foremost. Being such a large and supposedly reputable jeweler, I trusted Jared and the direction they were taking with my watch. However, taking a watch to their own repair shop to turn profits while it is still under warranty is fraudulent. The watch was purchased from Jared so I brought it back to them, trusting that they would take the correct protocol measures to ensure it would be repaired properly and with integrity. After two weeks, I finally received a call and was told that my $300 watch would cost $249 to repair. Also stated was that they could only find one of the "1" Roman numerals. Really, where was the other one? I'm certain they don't disintegrate. I told Hannah that the cost ($249) of the repair for a watch that was nearly $300 was unacceptable. I requested a call back from the manager, but that call never came. Let me be clear that I was offered to pay for a repair after finding only one of the roman numeral 1's, yet two of the roman numeral number 1's were missing. Feeling frustrated and had by Jared, I followed up the next day, on Saturday, June 22nd, and spoke directly to Hannah. I told her I was disappointed that I hadn't gotten a call back from the manager, Kerri, the day before, with the hope of resolving this disappointing matter with a satisfactory option to repairing my watch. I told Hannah that I was so disheartened by all of this that I would just pick up the watch and send it to Tissot myself. After having told this to Hannah, she quickly said she was sorry, that she decided to go around her manager and had planned to send my watch right to Tissot because it was still under warranty. She said she was "on my side" and that she didn't think I should have to pay for the repairs either since the watch was still covered under the warranty. She put me at ease by telling me my watch would be sent to Tissot as soon as it came back from their repair shop. As this was the right thing to do from the get go, I agreed to let her send it to Tissot. Hannah seemed empathetic and helpful, and said that it would take another week or two to get my watch returned to the store though before she could send it out to Tissot. I asked to have this expedited since I did not feel any of this was handled properly in the first place and reminded her that I was very unhappy with the service I had been given. Two days later, on Monday, June 24 I received a call from the store manager, Kerri who apparently intercepted my watch and prevented it from being sent to Tissot. Per the voice mail Kerri left for me, she stated that she had the watch maker re-open the watch. (This was after Hannah said she would send it straight to Tissot, per my direct and clear request.) Miraculously, after "re-opening" my watch, the watch maker did find the other "1". Kerri said it was stuck under the date dial and that it was easy to overlook. I don't believe that proper care was taken here at all. Kerri stated that she would have the numbers glued back on complimentary, but that they would not guarantee the work, and that the watch would return within one to two weeks. But.... WAIT!!! I NEVER AUTHORIZED OR AGREED TO ANY REPAIR, OR COMPLIMENTARY, OR OTHERWISE... EVER. I did decline the repair offer with Hannah, and directly stated that I wanted the watch sent to Tissot. That request was not honored. Kerri went forward with the unauthorized repair without talking to me first. I did not have a chance to call Kerri back on Monday or Tuesday, and I was planning to go into the store to talk to her, or another manager. But I never had the chance before getting another call Wednesday, June 26th, in the afternoon stating that my watch was actually back in the shop and ready for pick up. Seriously?! I never authorized repairs and was very clear with my request to Hannah to send my watch to Tissot. Looking back I have such a strong feeling of betrayal at how they tried to manipulate and steal from me. They were set to replace one of the "one's", and adhere another "one" and had no qualms about thoroughly locating the other missing roman numeral "1", that they were about to completely ruin my watch by leaving an unfounded "one" in the date dial, which would have caused further damage down the road. They were quite willing to charge me an exorbitant price of $249. In fact it would conveniently be worth it for me to just "buy" a new watch. Had I allowed Jared to repair the watch the first time, I would have paid $249 for a watch that was not only still under warranty by Tissot, but would have received a watch that had another "1" floating around, just waiting to damage the inside of the watch. And yet, this "complimentary" repair was made WITHOUT my authorization, and now leaves me with a ruined warranty. After the series of negligent steps, I fully expect Jared to replace my watch with a brand new Tissot of similar make and model of my choosing, and with a completely brand new two year Tissot warranty. I no longer trust that Jared repaired my watch to the same quality of its original state, or to the level of quality that Tissot would have repaired it. They did not proficiently estimate the initial problem, nor were they willing to stand behind their unauthorized repairs. Appalling. Had they supposedly not "re-opened" the watch, but had gone ahead with the initial "repair" (which I NEVER authorized), I was expected to pay almost the same as having purchased a new watch, and their would have been a piece of metal floating around the inside of a very nice watch, just waiting to damage its inner workings. Eventually, I would be out another few hundred dollars for another watch. Now Jared would have me at almost $1,000 instead of the $300 for the first watch to a watch that they damaged the warranty to. Jared had no business ignoring my warranty with Tissot, and yet they tried to steal money from me by attempting to charge me for repairs that should have been covered under warranty. After doing quite a bit of research since they gave me their ridiculous repair quote, these scams would appear to be a very common practice with Jared. Review after review of Jared Jewelers all have nearly identical complaints with service. Tissot, beware of your vendor. You may want to look at the numerous allegations against them and consider how they are affecting your reputation as a watch maker. This seems to be Jared's way of making money, at yours and their customers very large expense. The reviews are staggering all the way from Sterling, the parent company to Jared to Kay's. Unbelievable. I would not be surprised to see a class action law suit filed against these companies.

On March 13,2013 I purchased a set of ear rings which I am very happy with. But I had just had chemo two days prior was waited on by Chuck feel I was pushed into buying a matching tanzanite ring to the ear rings. Three weeks later I called the 800-number to state i wanted to return the ring, but I would not be able to get back to the store until April 30,2013. I was told by Sheryl that would be fine. I live two hours away from the Tucson,AZ store. Well I take the ring back to Jared's after my chemo treatment and was told by salesperson there was no record of my ever calling the 800-number. I travel to Tucson, AZ every two months for cancer treatments, because I cannot drive myself. I do not want the ring, it has not been worn. I was told I could trade it for something same value or higher, no I just want the ear rings nothing more. I was taken advantage of and I am very disgusted. Customer in Sierra Vista, AZ either someone call me to settle this matter or i will mail the ring to Corp registered mail.