JaredReviews of jared.com

My engagement ring was purchased at a jeweler which left the city before we could purchase a band (the company still exists, just the location here closed.) Anyway, my ring is an antique-style and basically requires a custom band to fully compliment the ring. We went to Jared a couple of times and then decided to go ahead and let them make a custom band. BIG MISTAKE! We were promised 2.5 weeks before we would have a wax molding back for approval. That deadline came and went - no communication with me. I called to check on the ring at 3 weeks. No one in the store knew what I was talking about, including the salesman that sold me the band. After about 30 minutes of explaining to every employee who I was and what I wanted, I finally got someone that said that my ring was still in New York and that I didn't have to call and check on it because they would call me when it got in. (Very rude and short with me). The wax mold finally comes in about 4 weeks after they took my ring from me. It is big and purple and is shaped like my ring, yet has none of the details I had requested. They expect me to approve that and agree to pay for a final metal product based on purple wax with some dots in in??? (I had already paid in full up front, but I can't get a refund once they cast it in metal). I ask if I can see an image of what they expect the ring to look like, since the wax mold looks like something a toddler would wear. I was told this would only take 24 hours, by the shop manager. WHY WAS THIS OPTION NOT BROUGHT UP 4 WEEKS AGO?? Anyway, I agree to let them send my ring BACK to New York so that they could get the image right. This was on a Thursday evening. I think about it more, and I call the general manager on Friday evening to see if my image is back. HE seemed to know nothing about it and stated that my ring was still in the store and had not been sent off yet. His excuse was that we were waiting on my approval!!! I had already told them the previous day to get it done, yet as quickly as possible. Now the story changed and it would take at least 48 hours to get an image. He was very apologetic as I explained that this experience has been horrible for me, they have kept my ring for over a month and I have received ZERO calls to update me on the status. He promised me that I would have my ring back by the following Wednesday and I would have an image to approve at that time. Well, Wednesday was yesterday and I received NO phone call. I went up there near closing time to make sure that I gave them an opportunity to call me. Again, no one seemed to know what I was talking about. The shop manager happened to walk in and she said that she spoke with New York and they couldn't give me an image because it was TOO EXPENSIVE!! Was I called with this news? - NOPE! They are sending me another wax-crap thing! I will NEVER do any more business with this company. I want my ring back (hopefully I will get it today). I don't care if the wax is amazing, I will NOT give them my business! I am going to be getting married in less than a month, which I will now be doing without a band. THANK YOU JARED!

I went into jared a couple of weeks ago with a diamond ring to trade in and exchange for an engagement right. The employee I spoke with said and put it in writing the store would give me $5000 toward a ring and I would buy a $4500 ring and use the remaining $500 toward rewards for other jewelry. I said I would be back in a couple of days to finalized the offer. She called me two days later and said she provided me misinformation and in order to satisfy the written agreement I would have to purchase a ring for $10000, which was not stated the first time I went in and was not in the written agreement. I called customer service and explained the situation and they told me a resolution specialist would be in touch with me in regards to this matter. The resolution specialist left a message on my phone telling me the employee clearly stated the stores policy when I was in there and they could do nothing to satisfy the written agreement because they can only go off what the employee said even though it was a flat out lie. The specialist said regardless of any agreement written up between the employee and I if they deny it ever happened they have to go based off what the employee says. I said so even if the employee lies you still go based off what there saying, yes or no. The specialist actually said yes. I have never dealt with a company as crooked as this one before. The fact he actually admitted even in the employee flat out lies they still take their word. The next day I called the lady I was dealing with at Jareds and recorded the conversation. I asked her to explain why she changed her story, she said she explained the policy to me but I didn't understand. I told her if that was the policy she would have been showing me a 10,000 ring instead of a $4500 ring correct, she agreed but said customer service would have to handle the matter. I called a manager at the escalation dept and played the recording of her admitting lying. They told me they would get back to me about the matter. I received a voicemail from the manager the next day telling me the decision still stays the same and theres nothing further they will do. I WILL NEVER DO BUSINESS WITH THIS PLACE I WILL MAKE SURE NONE OF MY FRIENDS EVER DEAL WITH THESE SCAM ARTISTS.

I bought a bangle bracelet for my wife, for Christmas, which turned out to be too large for her small wrist. I had bought it in early December. So after the holidays, she tried to return it but could not as 30 days from the date of purchase had passed. I find this a ridiculous policy on jewerly and would never recommend them to anyone. Do yourself a favor, ignore the TV ads and shop elsewhere.

Nightmare! !. Rude and pushy. 2. Lost wedding band. 3.Looked up wrong account gave us someone else personal information. 4. Can't seem to order the right thing. 5. Put rings together unevenly! Horrible craftsman ship!

First They are VERY PUSHY when you walk in the door. We where there just to look and get an overall design my future wife wanted, she was with me. I explained what we wanted and what we wanted to spend. But first wanted to make sure we could get approved for interest free plan. Was advised we can for “18 months interest free plan” Long story short I left with the ring spending about 2 grand over what I wanted to spend. Wife had no idea I had the ring yet. Started making payments on the ring before I noticed it was gaining interest, I had to call and fight to get the 18 month interest free. By this time I had already given her the ring. When they decided to tell me the “18 month interest free plan” really not interest free for 18 months. You have to read the fine print on the back. It’s really 12 months interest free and 6 months at 9.9%. I wanted to take it back SO BAD. I was so MAD, and at this point I wasn’t going to take the ring off her finger. They had sucked me in and lied to me. Yes I should have read the fine print. But why list it as “18 months interest free”. The wording a lie and no one would help me. Just I’m sorry it wasn’t explained to you at the store. So I fought the issue again at the 12 month mark again. To the same results, I had to pay the remaining balance. I was not going to pay more for the ring with interest being added. Jared’s is a GARBAGE company from the top to the bottom and I would never allow friends or family to shop there. Go somewhere where the customer first and the sell 2nd. I feel it’s a special moment and should be treated that way by this company. Customers are only thinking about the special moment not what Jared’s can be pulling over their eyes. They have my 8 grand now so they could careless about what lies or how I feel about the company so this is the best way to get my word out

Imagine this scenario, you are nervous to get the right ring for your future fiancé, you go to Jared’s with 4 styles that you would like to look at and with the help of a saleswoman you are able to get it down to two rings that you have to choose between. One is $200 dollars more than the other. (Not a big deal when you are talking about the woman that you love and are going to be spending the rest of your life with.) You decide on the more expensive one because you think that she would like the more “bling” on the sides of the ring so that she can show it off to friends and be proud. Great, you have the saleswoman call over to the other Jared store where you have bought jewelry for her before that has her ring size. PERFECT! This is flawless I have the ring I know the size the saleswoman says that the ring she is selling me is the size that she has, and that it can be sized down two sizes if she needs it to be. Awesome!!! I buy it no hesitation I tell her to give me the warranty on the ring before she even asks. (Perfect customer, Right…) Ask her parents’ permission to marry the woman I love (Get it) and plan out how I’m going to propose. After I do my lead up to my proposal I get down on one knee and ask her. (She says yes!) and I put the ring on her finger.. (Best moment of my life.) not realizing the ring was too big till two hours later after it all settled in I thought to myself NO PROBLEM unlimited ring sizing’s, and the saleswoman said that I could size it down two sizes and up two sizes If needed ever!! (Two days later she takes the ring in to get it sized because she wanted to show everyone before she got it sized. The saleswoman tells us that the ring cannot be resized because the diamonds in the side will fall out if they do. (WTF) They tell us that it would have to be a special ordered ring, don’t know how long it will take to get in and want 20% down payment on the special order ring after I paid full cash for the ring that she still currently has. I don’t understand how they want 120% down payment on a ring that they have to special order. This ring we have is garbage now they will return it awesome. (However this is the ring that was supposed to be in our life for the rest of our lives. It was the ring that I got down on one ring and threw myself to the woman I loved. It is the ring that has all of our FIRST memories. It is the ring that I picked out not a special order ring and here is a ring for the meantime ring. It was supposed to be THE RING.) After calling customer service to try to explain to them what is going on they literally told me that it was MY FAULT the ring didn’t fit. They said HOW IS THIS OUR FAULT?? (Well I don’t know.. hmm how isn’t it your fault your saleswoman made a sale to make commission off of me knowingly lying to me about me fiancé’s wedding ring size then told me it could be sized down if needed, which I was cool with. Then, go to get it resized and she can’t have THEE ring that I announced that I wanted to spend the rest of my life with her. This is horrible; I cannot believe that a store would do someone like this. And then offer me a 25 dollar gift card to try to make it better. The have made no attempts to make this right and as of right now we are seriously contemplating taking this ring back not ordering the new ring and going to another store and upgrading to a bigger better ring where we won’t have the problems just to not give Jared’s our money. I hope you all are very cautious if you do shop here, do not take any salespersons advice, and most of all do not let them tell you the size of your loved ones hand because they will lie to make the sale.

Custom designed engagement ring. Absolutely TERRIBLE workmanship!!! Looks like a mans ring. $3000 and looks as cheap as a 25cent ring. My fiance took it home thinking that after he proposed he could take it back & get the necessary chances done, as they had said to him in the store he could. They explained to him that it was "Satisfaction Guaranteed." They lied. They completely LIED. When we went back because not one single thing about the ring was done correctly, it was poorly made, and look tacky & cheap, they said they really couldn't do anything. The store "manager" had HORRIBLE customer service and basically told us we were out of luck. Also, the ring was smaller than a size 5, when it was suppose to be a size 5 1/2. THIS STORE IS ABSOLUTELY TERRIBLE! I am crushed at this horrendous experience with them. They are also "KAY" Jewelers, which is the "face" of the store in the mall where we went, but they sent it to their "Jared" designers. We completely throw away of 3grand. DO NOT WASTE YOUR TIME, MONEY and TEARS here.

After damaging my engagement ring when I got my hand smashed in a door, I took it into Jared's where we had purchased it. I explained to them what happened, and they said they would take care of fixing it. When we went to go pick the ring up, they charged us $100 for fixing it, even though we had the extended warranty on it, and had been keeping up with the 6 month inspections. They said it was for "material costs" since they had to cut part of the ring out and replace it with new gold. I took the ring home in the little baggy they gave me and when I took it out I discovered that the ring was still visibly bent AND it had a stone missing! I took it back into the store. They were very apologetic, and said they would take care of getting it fixed (again). I went to pick up my ring for a SECOND time, and within two weeks ANOTHER stone had fallen out of the band. Frustrated, I took my ring to another jeweler in town, who said that the repairs done on my ring were some of the worst workmanship he had ever seen. He informed me they had done such a poor job of repairing my ring that the actual shape and integrity of the piece was altered. Because of that TWO other stones were also loose and about to fall out, and that more would likely follow. He then went on to inform me that he could see that the diamond they had replaced was smaller than the original stone, and after looking at it under his microscope, I could see that he was telling the truth. Armed with this ammunition, I went back into Jareds for the THIRD time. I told them everything the other jewler had told me, and by the time I was done I was so upset I was almost in tears. They finally agreed to order me a whole new band (probably just to shut me up. I'm guessing it's not good for business to have a crying girl on the verge of a meltdown standing in the middle of your store). At this point though, I'm not even confident that they will be able to handle placing my center diamond into the new band, without royally screwing it up. If I wasn't so in love with the design of the ring, I would have just given up altogether, and purchased a different band from another store. Suffice it to say I will never EVER shop there again, nor will I take anything there to be repaired. If I ever have the misfortune of damaging my engagement ring again, I'll happily void my "warranty" with Jared's and shell out money to have it fixed somewhere else.