JaredReviews of jared.com

Out of 4 items purchased at Jared all had issues. A diamond tennis bracelet that broke 2 times. Another bracelet that came apart and was fixed and than broke again only to be lost because my wife hadn't noticed it fell off. Her diamond ring that the diamond fell out, thank God it was under warranty, but the second time the diamond fell out we could not find our recite for the last inspection and they would not cover it. Talked to the corporate office and they said to bad. So now we're out a expensive ring. We're in our 60's and retired so it's not like these items are abused. You pay this kind of money for expensive jewelry it should hold up. My wife has 3 other gold rings on her fingers way older then Jared stuff that have never had an issue. So stay away from Jared. All I can say to the people that wrote good reviews is, JUST WAIT. it will fall apart.

WOW! just like most customers of Jared (former) I got ripped off too. About a year ago I bought a nice looking silver bracelet for my girlfreind making sure with the sales rep that she can wear it most of the time. About 2 weeks after wearing it it broke for no reason. Ok! no big deal Well !!! it is because I had to drive the 3 hr drive back to Reno to get it fixed. (closest store) I got it fixed and after about a week it broke again. This time she came with me to get a whole other peice. It may have even broke 3 times since I think thats their policy for exchanges. We got another bracelet but even more expensive ($300) and guess what happened no longer then a month later. YES THAT ONE BROKE TOO. So around we went again. Waited for 2 more breaks that of course happend. Now we are on our 3rd exchange. Last time we went to the Jared she did'nt like anymore braclets in our price range so of course the sales people wanted us to go higher. YA RIGHT!!!!. SO....they sent us to Key who is there sister company and is only another 40 miles away. When we got there they said they can't do anything because on the reciept said a neckless. WOW!!! I'v never been so pissed with a company of any kind. TO SUM IT UP.... * Over 1000 miles driven for repars and exchanges. * Days of dealing with finding the jewlery * 2 peices 6 breaks * Multiple lies and mistakes by sales reps * A gift that cost $300 and has been in the shop or in a bag most of the time. I WISH I CAN JUST GET MY MONEY BACK AND FORGET I EVER WENT TO THE HORRIBLE COMPANY IN THE FIST PLACE.

Me and my fiance purchased an engagement ring 12/20/10 yesterday she noticed a diamond missing so i drove to Jareds today to get it fixed . I was told that since we did not do a 6 month inspection on the ring the warranty is no longer any good . I believe that we as a consumer need to take action against Jareds and file a lawsuit in these reviews ive read. Jareds breaks peoples hearts and they need to be liable for their actions . I can be reached at [email protected]. Please lets spread the word about Jareds to the world .

DO NOT BUY FROM THEM! They will not honor their own warranty. My wife's center stone cracked on the inside, so we brought it in. Not only will they not replace it, they claim the crack was always there. The crack is very obvious, there is no way it was there when we bought it. Their warranty is completely useless, do not buy from them.

I bought an engagement ring at the Jared in Lewisville, TX and from day one it has been a nightmare!! After picking a princess cut diamond and a Tiffany band I had to wait only a day to pick it up after the diamond was set. I was expecting to see top quality but what I received was a diamond that was set crooked on the prongs. I went back to the store and advised them of the mistake and they tried to act like it was normal and there was nothing wrong with how it was set. I had already asked 5 people and they all agreed it was sitting crooked. Jared agreed to fix it and have me pick it up the next day. They were going to make me pay for it but I had purchased the extended service plan. I shouldn't have even had to pay if I didn't get the plan!! When I arrived to pick it up nothing had really been done to it. They had simply removed the diamond and put it back in and somehow destroyed the prongs!! After telling them it was still crooked they did a quick fix and just put some tool around the prongs and twisted it to make them center with the diamond still between them. After bringing it home again I noticed the prongs were dented, scratched and one actually had a really sharp edge!! I then took it back for the fourth time (yes fourth!!) and showed them what was wrong with the prongs. Again they just acted like it wasn't noticeable and that I was being picky. First of all, when I just purchased an engagement ring I expect it to be perfect, since it's new! They worked on it again as I waited. They barely polished the dent out of the prongs and still left the sharp edge on the one prong. They told me it looked great and of course I said that it wasn't acceptable. Trust me if you had seen the prongs you would have agreed as all of my friends had. Thus, they worked on it for the sixth time...yes...sixth time! This is all within a week! They finally polished out the dents but still left the sharp edge again and told me it couldn't be fixed. I told them I wasn't sure I wanted it anymore and finally they fixed the sharp edge, but the prong looked different than all of the others. They said it was because of the shape of the diamond. But, it had looked completely fine before. Frustrated I didn't push anymore and brought it home. I wanted the ring to be perfect when I proposed and Jared did not help in this matter at all. Plus, I noticed in the process of trying to fix their mistake they actually scratched the band as well. The day before I proposed I took it in to see if they could polish it out. Of course they didn't do anything to it and I decided that I had to propose with a ring that was not perfect because Jared was that frustrating to work with. I would love to say my story ends there and it was happily ever after. It is not!! My fiancee loved the ring, but we had to get it sized. I was nervous taking it back to Jared and told her about my experience. But, I had bought the ESP plan and figured they couldn't mess up a sizing. Guess again!! We took it on 10/3/11 (yesterday) to get it sized. To our joy they said it would be ready today and that they would also fix the scratch on it. My fiancee and I went to pick it up today 10/4/11 and they indeed sized it and took out the scratch...but...and it's a big but...THEY MESSED UP THE PRONGS AGAIN!! I told my fiancee to examine the ring because I had so much trouble with them before. Not only did it look like the diamond was sitting too low, they literally scratched and dented three of the four prongs!!! They woman who looked at the ring when we brought it back in tried to act like nothing was wrong, but she knew there was and finally said she could see the problem. My fiancee also told her the diamond was sitting lower and she just snapped back, "I don't see that!" My poor fiancee felt stupid. But, I know the woman knew it was messed up. It was so bad that when she was looking at it on the side away from us another worker walked over and looked at it and whispered (a little too loudly), "Oh my God, how did they mess that up so badly?" The worker then told us they will be putting on a new head!!! What!!! The ring is literally a month old and she has only worn it two days and it needs a new head!?! Obviously the workers have completely messed up the ring. I am so upset and beyond angry with Jared. They have ruined what could have been a great experience. The Lewisville, TX location is horrible and their customer service is horrible. Do not ever go to Jared. I made a huge mistake and I honestly regret it. I would put 0 stars but it does not allow me to. We have yet to see how the ring will turn out because now we have to wait two days!! But, I am sure it will be the same story. If you want quality and service you will not get it at Jared. We will not be getting our wedding bands there as planned.

I brought my diamond ring to get a cleaning and upon picking it up it was missing a side stone. They replaced it with one of their diamonds and the prong they made is different from the original ones. The manager made it look like it was a common mistake and was careless and annoyed I would even inquire about it. I had to pay the full service even if the quality of my ring is diminished compared to before Jared worked on it.

NEGATIVE ZERO rating if I the rating allowed me to rate it that way. Jared's promised me a ring The Leo Anniversary band (5 diamonds) that was sturdy and would not have any issues. We have brought my engagement ring back 2 times in 9 months because the 5 and now 3 of the diamonds are loose. They told me I had to soter my wedding band to the engagement ring so the diamonds would not be loose again. Did that, it didn't work. So I asked them to unsoter the rings and they destroyed my plain gold band. It isn't even circular and one side is smaller than the other. They have destroyed my rings, they have destroyed my dreams and they have my rings more than I have worn them and I'm paying them monthly for a ring I do not even get to wear! I give them a big fat ZERO! And to top it off, their manager "kathy" at the Concord, NH store is the most unprofessional and rude individual I have worked with in my life! I complained to Steve their district manager and yet she still works there ! She belittles her own employees and when I complained about her, she took it out on a sales person who was extremely polite, nice and professional! She should have been the disaplined employee not the poor sales person doing her job correctly.

I ordered a necklace and they said it would take two weeks or less. Well I called at the two week point to ask and the sales person at the store said not to bother calling back they would call me when it was in. I called back two days later to check again and the sales person told me that I could go ahead and find it some place else. Even the customer service reps were terrible. They refused to let me speak to a supervisor.