JaredReviews of jared.com

Purchased a silver ring with sapphire and diamonds in January. I wanted an emerald ring with the same setting, but they didn't sell that. I had to purchase the ring as is, purchase the emerald and pay to have it set...adding about $90 to the ring. They were very insistent in selling the metals warranty. I have only purchased high quality custom jewelry in the past and have never heard of a paying for a jewelry warranty. There is a free warranty included on the stones being lost if the ring is inspected every 6 months. That seemed reasonable, so I decliened. They said the metal can bend and they can "put it back to new for free" if I purchase the warranty. I declined again. In March, I replaced the sapphire with an emerald (they inspected the ring when servicing it, I assumed!) In June one of the baggette diamonds was lost. I looked at the warranty and it covers lost stones, so I took it in. They do NOT cover the "metal" work to set the stone, even if it was THEIR prongs that failed after only 3 months of being inspected. I ended up paying for the warranty as it was only $10 more than the setting fee. They said that will cover future repairs for the life of the ring. REALLY? They are assuming there will be future repairs? Why don't they just make good quality to start with? This ring has cost way more than originally anticipated due to the stone swap fees and warranty. I am tired of walking in to that store and not having things ready when promised and having to pay every time I arrive for another service! ALSO, be sure to get your ring sized correctly before you take it home the first time...they will charge you to resize it later!

The store carries a full line of watches, and other jewelry in a beautiful setting.The staff in the Paramus, NJ store that I dealt with were Rennie and Rita and they gave exceptional customer service. They were also very knowledgeable about the various product lines. Rennie is an exceptional jeweler and took his time as I shopped to listen to what I was interested in. I will definitely be back!

You have piss poor customer service and it sucks! You have jewerly repair center in the stores and can't change a watch battery!!! I have spent thousands of $$ of the past 8 years and I have referred many customers. BUT I am ready to look for another jewelry company that really cares about the customer!!!! And if you care and want to call me my name is Lee 252-205-3033.

I purchased ear rings for my daughter and wife a couple years ago, was informed to bring it in every 6 months for free maintenance and so they can check it's in great condition. First, my daughters ear rings kept getting "loose", we brought it in and informed them, they said they repaired it - but I let my daughter wear them, and they fell off and got lost any how. 2nd, my wifes ear rings have been brought in every 6 months as well but I was recently informed that the earrings were getting loose and they needed to charge me to repair if I didn't want it to fall out. I argued with them about why they're not standing behind it even after I've been bringing it in, but got suckered into paying for the service anyways. I'm never buying anything there ever - I do not recommend this place.

Bought my wedding band and engagement ring here had it sized and it's white gold ....it started turning yellow so I had to take it in and have it fixed they said it shouldn't do it any more ....well not even a month later it was the same story....Then I ordered a ring for mothers day at the store their person set it up online and when I got it it was wrong they wouldn't discount it or return it will never shop there again!

I purchased a Tag in 2009 with the lifetime battery warranty, where I was assured that I would never have to pay anything for the battery. I had since had the battery replaced once and did not pay and then had it replaced again when I had it serviced. When I noted the battery was dying again, I brought it to Jared and they wanted to charge me $65.00 to send it out and claimed they deducted the battery warranty from that price, as they have to have it pressurized (which was NEVER told to me). I advised them that I have never paid in the past for batteries. Of course they 1) could not find my name even though I have multiple purchases/services done and had to look up by purchase date 2) could not find the time where they replaced the battery....only the service that I had paid for. I contacted customer service and complained and they did nothing. I asked if I could get the battery warranty back and they said no. I advised them I would not do any further service with them and will be going to another place for service (even though it is more expensive) since I feel they are very deceptive in their practices, as they did not indicate at time of purchase that I needed an ADDITIONAL warranty in addition to the one I purchased to avoid paying additional fees for this watch. This chain is VERY deceptive and sneaky and I would rather pay double than set foot in there again.

I only purchased jewelry at the Jared close to where I live in SW Florida. I have to readily admit, the sales staff is very nice. I only purchased jewelry there because I got a credit card from them and used it to re establish credit. Had it not been for that, I would have never purchased anything from them. The sterling silver necklace I purchased for $300.00 is very light in weight for the price. The customer service is great at the store, anyway, but the quality of the goods leaves a whole lot to be desired. My opinion is, look elsewhere.

My husband has shopped here for years and recently made a purchase for Christmas. The necklace broke, no particular reason and I took in for repair (with warranty protection plan of course). When I picked up the piece, I was surprised to see how awful it looked. I think I could have done a better job myself! The piece literally had a 'blob' of metal to reconnect the necklace, it looks just terrible. It really felt like they didn't even care. I was not rude but explained my disappointment after my hubby spent $700+ on the piece it shouldn't look so cheap and uncared for. She actually recommended I go to another jewelry and she gave me his name so I could have it redone correctly! So disappointing how little they cared for the piece. Good luck if they fix ANYTHING you own, you will regret it!