JaredReviews of jared.com

I took my wedding band in for the 6 months cleaning and inspection and they claimed that a baggette had a clip. They had my ring for 2 months. I received my ring back with 6 smaller diamonds than the ring originally had. I have photos of the ring before it was "repaired", and a blind man could see that it is not the same sized diamonds. DON'T BUY FROM JARED!!!! Take your hard earned money someplace else!

He went to Jared and left in turmoil. We are married to Jared with no option for divorce. I wanted to take just a few minutes to provide some insight and recommendations for potential customers of the beloved Jared, the Galleria of Jewelry. CARING FOR JEWELRY As outlined in the Diamond and Color Gemstone Lifetime Guarantee, while caring for your jewelry you should “remove your jewelry before showering, swimming, cleaning, sleeping, doing rough work or handling chemicals-including hair products and perfume.” Additionally, I have found it necessary to remove your ring prior to making the bed, as this may cause blunt trauma to the center diamond or loosening of the prongs and cause it to dislodge. NORMAL WEAR I have learned after wearing my engagement ring daily, excluding the times listed above, it is considered normal wear for one diamond located on the side setting of the ring to fall off every year. Additionally, it is normal for a side diamond to fall off while it is being cleaned after a 6 month inspection that did not detect any loose diamonds. The vibration involved with professional cleaning removes debris that may be holding the diamonds tightly in place and can loosen diamonds while they are being cleaned after an inspection. It is therefore vital to ask for your ring to be re-inspected after cleaning to ensure all diamonds are intact prior to leaving Jared. Lastly, it is normal for the center diamond to fall out without sustaining any damage to the prongs or any known blow to the ring. You should be aware that you are naturally harder on your jewelry than you realize and are constantly knocking it on walls and objects throughout the day, or the 5-10 hours you actually wear your ring. RETURN POLICY As stated in the Lifetime Diamond and Color Gemstone Guarantee, “you may exchange or return your purchase within 30 days…custom designed merchandise, class rings, special ordered watches, and items engraved with personalized information cannot be returned or exchanged.” If one side diamond falls off after 4 months of wear, and the center diamond falls off after 6 months of wear, and a second side diamond falls off after nearly 12 months of wear, this is considered normal and is not concerning nor does it suggest any fault to the structural integrity and quality of the ring. This policy is non-negotiable after 30 days within purchase, despite your dissatisfaction with the purchase. What Jared does not stress enough is the necessity to purchase this lifetime guarantee for your engagement ring. This is absolutely essential to ensure your setting and diamonds remain intact throughout the years, or first few months. After the multiple repairs you may face in just 12 months after purchase, you will need this financial support as you go forth with your lifetime commitment to this ring. Having received a new setting and new basket mount to replace my initial engagement ring due to a side diamond and center diamond falling off, my fiancé and I have utilized this policy to its fullest extent. We would have been responsible for the costs of these repairs if we had not purchased this warranty package. Once you take the plunge with this lifetime guarantee, Jared has your back no matter what happens to your ring. You must then prepare yourself and future spouse for a lifetime of replacements and dealing with individuals who see a diamond for its face value, an expensive rock. CAUTION As a parting remark, my fiancé and I do not plan on making future purchases from Jared nor would we recommend anyone based on our distrust and dissatisfaction with the quality of this engagement ring. Please proceed with caution when considering making purchases from Jared as they have thoroughly disappointed us and we are unfortunately bound to Jared for life to cover the maintenance and repairs necessary for this engagement ring.

I received a $25.00 promotion for signing up for their webmail. I noticed they had a $100 discount for FUTURE purchased of Lois Hill jewelry for every $300 you spent. But you could only use it $100 for a $300 purchase in the future. No problem. I spent $829 which should give me 2 of the $100 certificates...I had an item for $329 that I wanted to purchase. I didn't receive my certificates and did the online help! They informed me that because I used the $25.00 certificate, I would not be eligible for ANY OTHER promotions. This is EXTREMELY BAD CUSTOMER SERVICE! The $100 certificate should not have any bearing on the $25.00 that they sent me for signing up for webmail. Two TOTALLY DIFFERENT situations! STAY AWAY or be BURNED as I was...NO more purchased at Jareds and I will spread the word!

Purchased a necklace from Jared online for a Valentine's gift by applying for a one-year interest free credit line through Jared's.Subsequently lost job and before Valentine's Day mailed back the unused necklace in the original packaging with original papers explaining lost job and unable to make the remaining payments but would forego the initial payment already made. Jared mailed it back and said have to keep it because it was returned two weeks past the 30 day return policy. Have tried to email the CEO, Mark Light, and the COO of the US division, Ed Hrabak, but neither of them cared enough to respond. Don't understand their logic, if a customer cannot make payments and the necklace was in the original packaging unused, why not just take it back rather than spending time and effort trying to collect payments from someone who no longer has a job. Doesn't make good business sense, except they are banking on collecting at some point 25% interest for late payment on the one-year interest free account. Buyer beware Jared will not make exception under their 30 day return policy and don't finance through them as you lose all control if you aren't happy with their product. Put it on your credit card where you can dispute the charge fairly. Jared does not care about their customers. Purchase your jewelry from a local company who is concerned about repeat customers.

My fiance and I started looking at rings in November 2014. We walked into the Jared’s located at 3691 E Main Street, St. Charles, Illinois. We were greeted by Teresa and then by Dorothy Youmagul. We explained to Dorothy that we were interested in LeVian engagement rings. I didn’t see anything of interest at the time, so she told us there was an upcoming LeVian trunk show and if we wanted to wait until Feb 2015, we would have a much larger selection of LeVian rings and they would be up to 70% off the retail price. So we waited! In the meantime, I found a picture of a LeVian ring I really loved. We called Dorothy at Jared’s to see if they had that exact ring. After sending her a picture of the ring, she explained they had the ring in yellow gold, but not in the desired white gold. She checked with her LeVian rep and was told they would bring the ring in white gold with them to the trunk show, so again we waited. Dorothy confirmed my ring size and my fiance confirmed with her several times that they would indeed have the ring available in February. He even sent her a text the day before the trunk show event to check and Dorothy confirmed the ring would be there. We both cleared our calendar for February 25! We drove from downtown Chicago all the way to the St. Charles, Illinois store. That is a 1 ½ hour drive (one way), but we didn’t mind because we were so excited to see the ring and also get the great discount we were promised! We arrived at the store and asked for Dorothy. She said she had to go into the back to get the ring, but had me look at other rings while I waited. It seemed to take a long time and when she returned she stated that there seemed to be an issue. The ring was ordered, but sent to a different location. As her manager was working on resolving the missing ring issue, Dorothy proceeded to show me all the rings that were 70% off. I tried several on and really liked one of the rings. She was unclear as to the price of the ring and went into the “back office” to find out the price from her manager. I had flashes of my last car purchase playing in my head! You know the drill…the car salesman goes into the back to see what price and deal they can do for you!!! Sure they do... When she returned, she informed me that the “missing ring” wasn’t actually missing, but that LeVian no longer makes it in white gold, so there was no ring waiting for us! Then why have us drive all that way and verify she had the ring if it wasn’t there? This definitely was a classic case of “bait and switch”! She also informed me the cost of the ring I did happen to find in the store, which was part of the 70% off sale, would be $8999 after the discount. Looking at the ring, I told her that must be a mistake. That must be the retail price. She checked with her manager again and reiterated that $8999 was the discounted price because they sold the ring for $15,000 retail. I then told her I was not comfortable with that price. With mistaking naivety, she asked me “then what price would you be comfortable with”? Seriously??!!! I told her, that’s not the correct question. The correct question from me was “what is the best price you are willing to give us”? Her best price was around $6700. Now, anyone who knows math would know that’s not even the 70% off of the $15K retail!!! We knew we were being deceived and hustled. So we walked. Feeling uneasy and “setup” we did some digging. We found the exact ring at their sister store, Kay Jewelers for $7799! Yes, $7799 was their retail price!!! Jared sells an exact ring for $15K that their sister store sells for under $8K??? And, yes…we compared the color, cut, clarity etc. We are talking about the EXACT SAME RING! Jared was caught dead and center in a lie!!! We contacted Dorothy, explaining our confusion in their pricing. None of her numbers ever added up!!! Where was the “70%” discount? Talk about “fuzzy” math!! She just said “their offer stands as is and for today only”! We are now so grateful for the “missing” ring! After our experience with Dorothy and the St. Charles, Illinois Jared location along with seeing countless negative reviews regarding Jared’s and Kay's Jewelers, we feel we dodged a huge bullet! This type of deception runs deep with this company and its employees are well trained in lies and deception! BUYER BEWARE! Do your research and stay away from all Jared and Kay Jewelers! Go to the small jewelers’ whose reputation still means something… it’s their bread and butter! These chain stores are just about the $$$$! We are also filing a claim with the BBB. This type of deception needs to be stopped!

I purchased a charm from Jared on Valentine's Day for my daughter with a free 2 day shipping. It was never recieved. UPS said they delivered it and left it on the porch. Even though there is a security door with a mail slot. Because UPS said they delivered it i was told to make a police report. Jared will not replace anything under $1000. So, even though i have had deliveries made to this home before from Jared, and my daughter and i both are loyal customers waiting for special occasions to buy one another charms, i was treated like i stole the charm or was lying!!! After speaking to especially rude customer service representatives from UPS AND Jared, i just flushed $80 down the toilet, which is a lot of money to me, and my daughter is left without a gift. I was told it didn't matter who i called, this is Jared's policy! Horrible, horrible customer service! I will post on every site available to let people know about this unfair treatment of loyal customers. Something could have been done, I'm so disappointed in the service and the treatment!

I made the biggest mistake of my life for buying at Jareds. I can’t give much detail because I still have to take the ring in every 6 months. Which by the way is a joke. We got it checked and 2 weeks later we found a crack in the main diamond. So we bring it in, and they tell us 8 weeks before we get it back. To start from the beginning, we got a custom ring made there, BIG mistake don’t do it through Jareds. They messed up over 5 times, lied when we asked if it was done, made the trip out there many times and the ring wasn't ready. Their employees admitted the ring wasn't done properly, their customer service was horrid. Sure they are nice, but their customer service was beyond awful. Please please please listen to me and don’t buy anything from them. We contacted corporate who had to reach out the store and made them remake us another ring. I bought the first one in the summer and we finally got the final finished ring 7 months later, which by the way we didn’t have it for our engagement shoot, even though we were told we would have it by then. They never once offered instore credit or anything for all our troubles. I will never buy anything from them again. Please listen and buy anywhere else. Don’t buy from them just because they come off as nice.

If I didn't have to rate, I wouldn't. Online service is BEYOND HORRID!!! So my husband orders a key pendant with the custom birthstones (for our family) as a Christmas gift to me. The website CLEARLY STATED that if you placed your order before 11:59pm on 12-20-14, that your order was GUARANTEED to arrive by 12-24-14, in time for Christmas. My husband placed his order by 9:30pm on 12-20. Credit card was charged immediately, and received an order number. Within the next 2 days, no order status update, no "SHIPPED" message, no email, nothing. Christmas comes and goes, and I didn't have a gift. Its now the 30th. No email, no phone call, website still shows order as "PENDING SHIPMENT". WTF???? So the hubby calls, gets the run around from the rep saying the vendor was overwhelmed, backed up, and still trying to get orders out. Why would Jared put such a guarantee on their website, if they can't deliver?!?!?!?!?! I told my husband to cancel the order and get a refund. Now we're being told that the order could still be shipped out. Umm, no. I no longer want the item. Shouldn't take 10+ days to get something as simple as a key with colored gemstones in it. It wasn't like I was having anything engraved. Unreal and TOTALLY UNACCEPTABLE!!!!!! Never again...