JaredReviews of jared.com

I tried to order a necklace online they my account THREE times!!! Then they had the wrong address and I know its correct on my card. I called to have them correct the address. It was one digit off. One digit! They said I'd have to cancel my order then reorder and it will take 3-5 days to receive my overcharges back. Never again. I do all my shopping online I've never had this much trouble. I'll go to a different jeweler!

I am writing this review so that you many not experience what I experienced earlier this week at Jared's. I have literally been in Customer Service my whole life. I am now 57 years old. If I at any point in my career treated a Customer like I have been treated at Jared's I would have been fired on the spot. Gone are the days where the "Customer is always right!" My wife was given a beautiful ring from a relative about 6 years ago. We took it to Jared's to have it sized. They did a nice job. So when the band on the ring broke of course we took t back to Jared's for the repair and a cleaning. When the salesperson took the ring over to the microscope he said to me that the band needs repaired and one of the prongs need repaired too. I said OK and paid them $75.00 for the repairs. This was on a Thursday. He said it will be ready on Monday after 5:00 PM. I picked up the ring on Tuesday. At the time of the pickup I said to another salesperson helping me..."The band on this ring now looks much thinner than it did when I dropped it off." She said "We would do nothing to the band to thin it out, you must be mistaken." When my wife got home from work and saw the ring she screamed..."They have ruined my ring!" The band is now so thin I am afraid to wear it. I took the ring back to Jared's the next day. Another salesperson helped me this time. I explained to her the issue and that we wanted the band restored to its original thickness. She took the ring to the jewelers station behind the glass partition. I see the assistant manager go back, and then I see the original salesperson go back. I had been talking to the original salesperson while the latest salesperson and assistant manager were speaking...he said "the band is thinner than when you dropped it off." Well when the original salesperson came back to me he said that they had done nothing wrong, the band was not touched or thinned and they were going to do nothing." I was quite upset. I asked to speak with the manager...the assistant manager came over and said “You refused to have a half shank added, and all of the prongs on the ring needed repaired and you only elected to have one repaired." I said "What? I was never told anything of the sort." To which the assistant manager replied "I stand behind my employees." To which I replied..."So you are calling me a liar!?" She said "I am not going to argue with you sir" and walked away. Do not go to Jared's for any reason!

I will try to keep our unpleasant experience with Jared as short as possible. 1st ring my fiancé purchased was from Jared in Spotsylvania and it was pushed on us, we walked out with a sour taste. Yes, we should not have allowed her to push us, so we returned the ring to the Jared Vault in Woodbridge where we looked at several settings and found our dream setting. Took setting to Spotsylvania Jared (Jared Vault not able set the center stone). Went to pick up final product, it took them about 20 minutes and 4 sales reps to locate the ring. Hello, don't you put your repairs, settings, etc. in a set place? Prior to the center stone being set, we specified we wanted the center stone to sit a little higher and not low/flush with band, which they didn't do. Ring was a 1/2 size to big (2 sales ladies measured me). We took it back to Spotsylvania to have it resized and to discuss with the jeweler the height of the center stone. Jeweler would not come out to talk to us, but a rep for that dept. told us they could not set it higher unless we pay $300 for custom head. I said yes there is, I took it to have it appraised and he showed me in the book two choices and to tell Jared we want it to be 7.5 mm. and once the ring was complete to bring it back for an appraisal. Spoke to the store manager and said we are not paying $300, we already paid $150 (Jared's cost passed along to customer when they set your stone, head on your setting is "dummy head" - they take that one off and put new one on, which is not mentioned to you until the end of sale) and besides that there are two options in the book that are standard, not custom. Got home and looked at the "finished" product, only to find out they must have used pliers to size it. It was not square, but cockeyed, one row of diamonds sitting lower than other side (band has three rows of small diamonds on each side), and one side of band was higher. Called customer care where we were assured they would address this to our satisfaction. We told we will not pay for a custom head and if we cannot get the same band, we want to be able to return even though it is past the return policy. He informed the store manager to do whatever it takes to make us happy. Went back to Spotsylvania and spoke to the store manager; she was unable have a new band transferred in and she could not get one on line for us (online bands are different inventory or something like that). Three people in the store were appalled at the damage, but you have that one "sales" person who proceeds to tell us it is not bad, easy fix... Really, don't try to pacify me, I can see the damage without my glasses on! Went to Jared Vault - surprise, surprise, they could order one for us and in two days it came in. They recommended we take it to Jared at Fair Oaks, the jeweler there does good work. Called Fair Oaks to see if we could speak to the jeweler when we come in to ensure we get what we want (as far as the mm height). I was told yes; interesting that Spotsylvania on two occasions would not have the jeweler come out (language barrier). We noticed 2 small diamonds on band fell out, sales rep noticed 3 were missing. Stones must have fallen out due to mishandling of ring (using pliers to downsize ring). Wish I could upload a pic. Jared is requesting payment for the ring - it is damaged by their jeweler and we are working on OUR free time to get from one store to another to fix this. We told billing we would pay on the necklace and bracelet purchased, but not the damaged ring. Billing said nope you have the ring and we will add fee's as well. Fair, yes we have the ring because it takes 6 trips, doing our own leg work, driving 30 minutes out of our way to the Vault store, Spotsylvania store. Then we will have to drive an hour to the Fair Oaks store. We had snow this past weekend so going to Fair Oaks was not an option. In addition driving 2 hours round trip is not easy to fit in when we both work full time. As most, our weekends are filled with other obligations, not running all over town for Jared's mistake. Sum it all up - Jared of Spotsylvania left a very sour taste in our mouths. Jared Vault in Woodbridge went above and beyond. Customer service did a good job at ensuring we were happy with either a new ring or return of the ring past the return policy. Billing gets a 0 for asking us to pay for merchandise damaged by them and not allowing us the time to make a trip that is out of our way to get a new ring. We have no issues making payment on the ring, but won't pay for damaged merchandise. Tomorrow on my lunch break I will be returning the ring, keeping my fingers crossed the return goes smoothly. Despite this was his dream ring to propose to me with; the hassles over the last 2 months are not worth giving Jared our money, time and headaches. We will find another ring just as comparable, if not better. Our next purchase we will support the independent jewelers, I love supporting small businesses and would have if my fiancé had not gone to Jared first. Well now we will :) Do your homework, wish we had = lesson learned. Read their reviews, don't think I have found a positive one yet and wish I had read them before experiencing what we did. I am one to praise when praise is due; But no praise due here except the fact they will let us return the ring (hopefully, we will see tomorrow).

So this will be a long story I have been a loyal customer since the first time i walk throw there doors i had bought a ring for around $400 but i wanted to have a band and a ring so in around may 2015 i went and and bought a band to go with the ring for again about $400 but they had to order it witch was fine wiuld take 3 weeks but i started thinking that thing ring didnt really match and they had a program where theyll buy back your ring @ full price if you buy a i think 2x the cost of the first ring so i went in and told them i had bought a band 2 days ago there odering it for me id like to return that and upgrade my ring . They said that was fine i went and picked out a ring set that was $999.99 witch again they had to order and would take the 3 weeks i said thats fine and they told me theyd hold onto the other ring and when the new one came in i could return the band i had bought 2 days i said fine well 3 weeks came and past and @ alittle over a month they kalled and said only half the ring set had come in and they called the people and put a rush on the other peacie to the set idk why only half a set would come in .so about a week latter i got a call from the manager that I haven't been there for over a month in a couple weeks and that if I didn't come pick it up the band i bought they will just return it to stock a band that I had already payed for they where going to return to their stock so i explain to her what was going on and that I was returning the ring and buying another ring that had only half came in and she said well its been over 30 days and that's against their policy so you're going to have to pick up the ring or were returning it to stock so I went in to tell them that I wanted to return this ring I didn't want to take it out of the store and carrying $400 ring around me that was wrong size that I couldn't even wear but again I was told that I couldn't return the ring it all had be done at the same time so they made me take the ring with me so about a week later the other half of the ring comes in and they called and they told me that they sized it to what I wanted it so i go pick up the ring set and finally returned the other ring so I wear this ring off and on for the next month on day 30 I wanted to return the ring cuz there's just something about that I didn't like come to find out it was the wrong size he said they can resize I said today is 30 days and he said that they could still return it after the 30 days if I still didn't like it so I said okay and they resized it again so after two weeks longer than the promised date they told me to have resize I got the ring back and it wore it for about a week and decided I still feel like there's something wrong with it and took it back and the guy was there that told me I could return it and I told him I wanted to return it and he said I had to go speak to the manager then the manager comes over and was so rude with me it tells me that it's over the 30 days there is nothing she can do and I explained to her that the guy had told me that I could still return it because it was sized wrong and all the problems I had had had with it she says well he's not a manager you should talk to a manager I didn't think that I had to talk to a manager because I thought all the employees were an extension of their managers but I explained to her about everything that had happened and she said theres nothing she could do even after they guy told her he did tell me i could return it but she still didnt care so they ended up calling this lady at one of their office and telling her that I wanted to return this ring and get my other ring back and she just didn't care at all gave me the runaround saying it was up to the manager so I ask to speak to somebody higer she said there was nobody higher than her the only person that was higher than her was a district manager i forget his name but I know his first name was David so I called and left a message for him to call me back I can explain everything that happened that I was having a problem at one of the stores with a ring he never called me back ever and I just let it go because at that point I was just fed up and said I won't go back there anymore only for all my other jewelry that have Warranty on and cleaning that's only way ill go back there I told my mom not to buy there I told everybody that I know not to buy there because of this horrible experience so i have this 999.99 ring that sits in my jewlrey box never being worn. Please do not go to jarreds the sad part is over a $999.99 ring they lost a customer that has been thousands of dollars there on watches and stuff all my business in the future over this ring that I just wanted to return

I went to this store to have my watch band adjusted. I was told the charge was $35.00. More than 1 link needed to be removed and I was charged $73.00 for about 5 minutes of labor. I was incredulous. I have had many watch bands sized before but no store had ever charged me such an outrageous price. I felt it was my responsibility to warn other consumers. Would anyone ever pay $73.00 to shorten the band of a $120.00 watch, a service they would offer for free had I bought my watch there. I will never return to this store again and hope others learn from my experience.

I recently - November 2015- brought in 2 pieces of jewelry, a pendant for modification and a ring for prong tightening. They scratched the gold on the pendant and scratched the surface of the stone on the ring. I will never ever return and will share my experience with everyone I know. 12-23-2015 Jared does not use an authorized Movado watch repair vendor. They use Stoll & Company which is not authorized per Movado.

Bought "hearts forever" necklace. Had Hearts engraved but chain was wrong size. Argued with with everyone from salesperson to store manager to exchange only chain to larger size or even credit for small to larger. NO LUCK! . Was told it was a SPECIAL ORDER AND NO RETURNS OR EXCHANGES WERE POSSIBLE! Screw Jared as they did me. Will never see me in any of there stores nor my friends. Do yourself and go somewhere else. Total worthless customer satisfaction.

go to Reeds Harstans or anywhere else