JaredReviews of jared.com

NEVER AGAIN - I purchased a Tag Heuer watch from the Fort Wayne, Indiana store and am experiencing horrible customer service. A $4,300 watch's customer service treated like a Timex from WalMart. The watch went in for warranty work in August and still has not been finished. Yes four months later and no end in sight. I was notified I would be charged approximately $800 for the repair since the brand new watch wasn't under warranty. Tag has a standard 2 year warranty. The problem is Jared never got the watch registered as they told me it was done. After battling with employees that could care less I was in their store, who just said "Call Tag", I got Jared to finally get it registered. But now four months later still now watch. I have made numerous visits to the Jared store wanting to know where it is at. Same response, "It takes about 4-8 weeks, we will call you when it gets in". I told Jared repeatedly to find out what the hold up is and NOT ONE CALL to give me status even though I told them repeatedly to do so and they said "Absolutely we will find out and let you know the problem." NOT ONE CALL. I am beginning to think they lost the watch. At this point I guess I will have to take legal action to get my stolen watch replaced. Jared is the only Tag Heuer authorized dealer in Fort Wayne, so I am contacting Tag Heuer to recommend they find new representation for their high end product that cannot be represented in a manner that it should. No product knowledge by sales staff and very low end store for the product. FYI - Their other brands are Citizen and Bulova, so I think they are in over their heads.

I ordered a family necklace online. It was received with a tag attached to the chain - actually tangled up in the chain causing knots in the chain. the tag read 'made in china'. When I ordered the necklace the item looked great and I had high hopes that it would be exactly what I wanted for my sister for Christmas. When it arrived I questioned if it was even engraved. The letters are not visible by the naked eye. I used a magnifier and still couldn't read the names. I then took a picture with my phone and blew it up to read it. The letters are not lined up on the names and the material looks cheap and chopped up. I did the online chat and they told me to contact the local store. I called the local store - no answer. I did another online chat and after 20 minutes was told that it would take 10-14 days to evaluate my concern. I told them this time delay would cause issues for me as it is a Christmas gift. I was told politely that unfortunately there was nothing else they could do. Very disappointed in the item as well as the customer service at Jared. Will never buy from them online. In another personalized item ordered from a small business - everything was exactly as shown online. Stay small avoid this heartache.

They are Scam. I placed an order and never received it, and tried calling them multiple times to avoid charging my card, but they never answered, and for about a week, they just keep saying we need to create a case. no solution.

A couple of weeks ago, my watch stopped working, I happened to be in the area where a Jared Jeweler has an office in Waterford CT. After leaving the Mall, I saw the sign and decided to stop in. To my surprise the manager came out to greet me. I explained my problem and he invited me in. He took my watch came back a few minutes later with my antique watch working like new. I would recommend JARED'S to anyone looking for the finest of all jewelry, especially the service.

I ordered three Pandora bracelets but only received two when the package was delivered. Despite multiple calls to customer service, on my last call, the representative had me on hold for over 40 minutes to inform me that there was no record of my previous calls and they would investigate my concern and I should hear back in 2 weeks. Very poor customer service. I read another review with a similar concern-sounds like this is a routine issue.

Please do not make a purchase planning to use the promotional coupons. I just went through a long ordeal. The salesman could not figure out why it would not work and advised me to call customer service. I had to go ahead with the purchase in order to have it back by Christmas. I spent $350 and the promo was $100 off anything over $199. I have just been in a CHAT with two people after asking for the supervisor. Apperently it doesn't apply to what I purchased even though it wasn't listed. After demanding a reason. I got told it did not apply to personalization. It was still over $299 before personalizing. They have really gotten bad. FYI- you have to call and make an appointment. No walking in. Thanks Covid🤬

I ordered two Pandora charms for my Mother in which a package was delivered however when I opened it the next day there was only one charm. I was furious because not only did they the payment for both items out of my account it after speaking to two different representatives I was first told that they would have to investigate looking at the cameras from the point of origin. So today I spoke to the second representative who tells me it could take from two to three weeks. This is supposed to be a prominent business which I also found out is E-Commerce go figure

I made 5 orders on Jared.com- purchased Pandora jewelry on sale! Was a waste of time! After 3 weeks, got 1 order and 4 orders got cancelled due to unable to full full my orders! Total waste of my time! Don’t shop online, they won’t ship you on time and later they just canceling it! What a joke, click bait online business!