JaredReviews of jared.com

My husband purchased a ring for me a year ago, and used the 12 month, no interest payment plan. He paid with an auto pay each month, ON TIME, according to the statements. He paid the balance according to the statement due date, which was Oct 12, and was very surprised when he received the next statement and was charged almost $500 in interest! Although the statement due date clearly stated to pay by Oct 12, the promotional date was 4 days before that! Very misleading! He called customer service and they did nothing, despite his perfect payment history and being a loyal customer for 17 years!!! Terrible and we will never shop there again.

Please check the other reviews before confirming any order with them. My situation is same as the other people putting comments here. After one hour of the order, you will never have a chance to cancel it until it could be delivered. However, they will need to ship it before any delivery. And here is the joke, when are they going to ship the product? after that one hour, you would see the credit reduction until your card expires I guess.

Once shipping was posted after 4 days of purchased it camed in two days wow ..I purchased the pandora heart bangle and the pandora crown bracelet..very beautiful at a great price..after I read the reviews i wanted a refund....happy I didn't go through with it....Thanks Jared, plus I ordered two more Pandora bracelets hope that shipping goes well😊😊😊

People were pleasant & informed in the store but that's where it stops. They are obviously not wanting to conduct business online! There is NO CHAT, the hold time is endless in fact NO ONE ever did anser even after pressing 8 or 9 prompts. The website does not allow you to see more than two not-so-good photos of the item they are selling. I have contacted two other sites both online and by phone and their service was excellent. Even though Jared had a big store, I don't feel comfortable trusting them with my purchase. Additionally, the do business under many other brands; James Allen, Kays, and several others are all owned by the same company. I'm taking my money elsewhere.

It was great, everything about it was good. The in and out service made me incredibly satisfied.

I give this store a zero on quality, customer service and price. My husband wanted to surprise me with a engraved birthstone necklace for our daughter that recently died. When we received it, the engraving was so small and bad, we couldn't make out her name. Also the chain was too short. We drove 2 hours to exchange the chain at a store only to find out we needed an appt and the two groups with appts were already a half hour late. They would not answer the phone # that was on the door. We left and are now stuck with a poor quality charm on a short chain. What a scam. No one should trust this company.

I took my size 5 diamond ring to Jared at Perimeter in Atlanta due to the band breaking to have them repair it. When I got it back the next day, it was sized a .25 up and didn't fit. They resized it and I got it back the next day. So, that was ok. The agent I dealt with was kind and personable. No real complaints. BUT, when I returned to pick up my ring, the agent, who knew I was in the market for a LeVian chocolate diamond ring, showed me a beautiful LeVian choc/diamond ring that was half off. He offered another 30% off and I couldn't refuse. He had it sized for me and I picked it up the next day on a Friday. When I got it home, I noticed that the choc diamond was more gray than brown and I remembered that I had not been offered a Certificate of Authentication for the piece. On Monday, I called Jared and asked them for my Certificate of Authentication and was told that Jared does not offer them. What? I pushed for it and was eventually emailed pictures that my agent had taken from the Jared computer screen from his iPhone that showed the description. I looked closely at the images he sent me and discovered that the choc diamond was actually a gray spinel. I was upset to say the least. I called my Jared agent back and he offered to take it back. I did so and got a full refund. THEN - I went across the street to the mall and went to Macy's. They had a sale on a beautiful LeVian chocolate and white diamond ring and I bought it. The agent at Macy's immediately had me complete a LeVian form (in triplicate) with my name and address. The Macy's agent completed a portion of the form with all of my ring's information. Macy's is forwarding the form to LeVian who will, inturn, forward my official Certificate of Authentication to my home within 2 to 3 months. So, my question is, if Macy's has this form from LeVian Corporate for the customers to complete upon purchase of one of their pieces in order to get their Certificate of Authentication, why doesn't a huge company like Jared do this? I have to add here, when I returned the gray spinel to Jared, my agent actually told me that he didn't know it was not a chocolate diamond. My bad for not educating myself on the different shades of chocolate diamonds. Jared's bad on so many levels. Shame on you, Jared. I'll never go back.

They couldn’t find my item and offered no refund until they ship it out. It’s been weeks past my shipping time. Customer service is no help. Do not buy unless you want your money held for 2 months with no items arriving at your doorstep.