JanSportReviews of jansport.com

I haven’t used their products in years but back in the day they were top dog! The other reviews lead me to believe they’ve fell off, so I’d be weary.

My son’s backpack got a hole in the bottom. I emailed and they wrote about the warranty and that they would fix it or send me a gift card. I went to the post office and spent $12 to send it to them. They sent me an email that the backpack would be returned today. I opened the shipping bag and nothing had been fixed. They wrote, “Our warranty covers defective materials and workmanship only. Damage to your backpack (normal wear abrasion/hole) is not covered under warranty.” I am so disappointed with Jansport.

I was request for cancel in one day and they didn’t even ship it. Now they say they’re busy in warehouse and could not do anything??? Is the warehouse belong to someone else???

The bags are of very poor quality and are expensive. I bought it once and returned it as per the return instructions, it's been almost two months and they haven't given me my money back

Ordered 2 backpacks online. The carrier made a mess on the delivery. Contacted JanSport's Customer Service by email. Super quick respond and solution. I am satisfied with both the product as well with the support done by Customers Service.

Ordered a right bag . It arrived damaged now i need to pay £17 to return the bag . It cost me £49.99. The customer service phone number is never answered. Worst place to buy any product.

JANSPORT is a trash a$$ company. Thier "warranty policy" is trash. They only do repairs. And charge you to send it to them and it take between 3-6 weeks for a "repaired" product. Also if it is not clean to their standards, they send it back and will not do repairs until it is done. And you will have to pay again to send it and which at this point has been almost 1 yr just for repairs. And it takes a lot for them to deem it unrepairable. Never buying JANSPORT products ever again

I sent my vintage leather suede Cambridge day pack to the warranty department to have 2 holes sewn up. I had stated that I would like to have my bag back if it was not able to be repaired. Four weeks went by I heard nothing so I emailed Customer service. They said we sent you an e-gift card on this date. I wrote back asking why I'm getting a gift card with no communication and where is my bag. I never did get an explanation and they said they don't have my bag. After awhile they stopped responding to my emails so I had a paralegal get involved. Finally I got an explanation and still no e-gift card. They said they recycled my vintage bag. This happened without my permission and they didn't respect my wishes to have my bag returned. Now my vintage bag that I had for 30 years is gone forever, it was very sentimental to me. I emailed Customer service several times asking them to resend the e-gift card that I never received and they never answered me back. Finally I had to call and found out even though I was communicating to them by email they sent the e-gift card to a different email address that was not mine. Almost four months later I finally got the e-gift card. They don't make my old bag anymore and I regret ever sending my bag there. This has been a horrible experience. I strongly do not recommend using the warranty service at all.