JanSportReviews of jansport.com

The Jansport line of backpacks are a durable and dependable line of products. I have used other company's backpacks and the materials they were made from was so subpar. I did have one issue and that was a common issue with most lines of backpacks. That is that the zippers need a little work. The main flap zipper especially. The zipper came undone in between the zippers and the flap opened up. Depending on how full the backpack is, you can lose something or someone could reach in and take something. It was a simple fix to repair but it can happen when you are not expecting it.

I’ve ordered a ‘Fifth Avenue’ waistpack from jansport.eu. I love it and the package has arrived pretty fast with GLS to Budapest. Thanks!

Formerly a great product & service. Despite owning my last backpack for 12+ years (travelling 3 continents 20+ countries) & eventually wearing it out; the new one has taken just approximately 6 months to start to deteriorate. Not the quality & service they used to be. Emailed customer services and was advised to ship to Poland at a cost of £25 for them to review NOT HAPPY! Don't think I'll be back for more

Bonjour, La garantie 30 ans des sacs à dos Jansport est une véritable fumisterie, arnaque. Elle n'existe tout simplement pas. Voilà un mois que je leur ai adressé à mes frais en Allemagne mon sac à dos pour une prise en charge. Aucune nouvelle, même pas un accusé réception. Impossible de les joindre autrement que par mail, auquel , bien évidemment, personne ne répond. Jansport plus jamais, EastPack me voilà.

My son and daughter both have jansport backpacks. Both had the same broken zipper issue. My daughters in 2018 was replaced in a couple weeks. My sons broke in 2022. I emailed jansport with pictures on December 9 2022, no response for over a month. Then I got an email to select a $70 replacement backpack, I did, no reply. It’s now March 17 2023 and no reply. I’ve taken to emailing them weekly, no reply. I tried starting a new claim with another set of pictures, no reply. You can’t call the warranty department. Customer service won’t service past customers. It’s frustrating to say the least. I suppose they assume if their service is awful enough, people will just give up. Very disappointed with the treatment.

Generally speaking the backpack is good quality. We did have an issue where the zipper broke and we reached out to the warranty department with details and they provided us a solution which was “purchase a new backpack, show proof of purchase, we refund you.” This is where it all fell apart. This whole ordeal started in October 2022 and now it’s January 2023. Responsibility continues to shift and no one will answer my emails back. In sum, their customer service is terrible. Better hope you $100 backpack never has an issue.

Initially I was happy with the bag, it is good quality. However, the bag is now broken. I emailed the warranty department which is the ONLY way you can contact them. I entered the claim on Sept 21, 2022. They emailed back that it takes 5 - 10 days for a reply. I emailed again on Oct 17, 2022 and received the same message. I called the only number on their website but that is only customer service if you want to buy the product. I was advised there is no other way to reach them. It is now Dec 9, 2022 and still no response. I bought the bag because of their warranty. Now looks like I have to buy another brand as they don't honor their warranty or have any way for you to contact them. Very disappointing.

Great product, great service. However it took over 2 weeks for the package to arrive, as the parcel service lost the package, so jansport had to send a replacement.