JanSportReviews of jansport.com

Said the backpack would be with us in 2-4 days. After 5 days it still hadn’t been dispatched. Since then it has been a further 4 days and still nothing. It isn’t going to arrive in time for the start of school. They shouldn’t have stated delivery times if they can’t meet them. It’s a disgrace

This experience has made me so irritated. In the beginning, I sent a backpack to the warranty department. It wasn't repairable. Jansport sent me an e-gift card to purchase a replacement item. Great! Not so much! I haven't been able to use the card to purchase anything! There is NO spot, section for gift cards. Credit card information keeps bumping it out. Customer service was no help. They deemed my case resolved!? Today I thought, let's try old school. I called Jansport again. I spoke with Josi S. She was pleasant, upbeat, very kind, and understanding. I asked if I could place an order the phone, and explained why. She said, No problem. Order was all set, the e-gift card information wouldn't work for her either!? Hooray, I'm sane. But still no replacement for all of our hard work at trying. Contact Cashstar? (They supply the e-gift cards.... Nightmare, and headache.

I sent my backpack in for zipper replacement for the second time and this time it came back with a note saying it was dirty and wasn't repaired. I contacted Jansport since their website didn't say anything about cleaning the backpack and they sent me a shipping label to return the pack with after it was cleaned. I cleaned the pack and sent it back and I received the pack back within a couple of weeks with two new zippers installed. Absolutely no issues with their service, just wish the website said to clean the pack first.

Never ever order anything from their website. 1.5 month and no backpack nor refund.

I’ve gone through two school bags in 2 and half years. The zips are always getting stuck in the protector thing and are practically impossible to fix. They deteriorate so fast and I’m sick of this stupid bag

I bought a bag from them and when I entered the address it autofilled to the first part of my address and the second part of my old address without me realising. When I saw it on the email I instantly contacted them and tried to change the address. They said it had been shipped but it hadn't and didn't ship for another week. It got sent out and my friend tried to collect it but the store wouldn't let her collect it so it got sent back to the company. I thought I would get my refund. A month later and still no refund. Every email is some stupid generic response. You try to call them but you don't get through to anyone. It's driving me up the wall.

Service client inexistant = pas de garrantie. Je suis un voyageur en sac à dos, mon ancien à lacher au Panama, pas d'autre choix que d'acheter un Jansport.... 1) c'est super cher pour ce que c'est. 2) leur sac à dos de voyage/trek, ne sont absolument pas fait pour du trek 3) les coutures ont lachés après seulement une semaine d'utilisation et impossible à échanger ou rembourser. On me dit envoyer le nous en usine on vous le répare et on vous le renvoie d'ici 1 mois... super quand on voyage cette solution... 4) je leur ai envoyé je ne sais combien de mail pour qu'on réfléchisse ensemble au problème et constamment il me renvoie vers un autre service parce que je ne suis pas localisé dans leur Pays et qu'ils peuvent rien faire pour moi...

**Disappointed with JanSport and FedEx** I ordered a JanSport backpack, but I still haven’t received it, and the experience has been incredibly disappointing. FedEx's delivery service has been dreadful, and on top of that, JanSport's customer service is non-existent. I've tried contacting them multiple times via email and phone (+44808 501 5528) with no response. Honestly, I wish I had never ordered from them in the first place. I've spent days chasing the parcel, both with FedEx and JanSport, and it's been a complete waste of time for a standard black backpack. Definitely not worth the hassle.