JanSportReviews of jansport.com

I sent my backpack in for zipper replacement for the second time and this time it came back with a note saying it was dirty and wasn't repaired. I contacted Jansport since their website didn't say anything about cleaning the backpack and they sent me a shipping label to return the pack with after it was cleaned. I cleaned the pack and sent it back and I received the pack back within a couple of weeks with two new zippers installed. Absolutely no issues with their service, just wish the website said to clean the pack first.

The Jansport line of backpacks are a durable and dependable line of products. I have used other company's backpacks and the materials they were made from was so subpar. I did have one issue and that was a common issue with most lines of backpacks. That is that the zippers need a little work. The main flap zipper especially. The zipper came undone in between the zippers and the flap opened up. Depending on how full the backpack is, you can lose something or someone could reach in and take something. It was a simple fix to repair but it can happen when you are not expecting it.