JanSportReviews of jansport.com

Tried to contact with customer service for 3 days and no response

Many many years ago I sent my zipper broken backpack back to jansport and they sent me a new bag. They stood by their lifetime guarantee, so I purchased another backpack from them. This time when the zipper broke (this new bag didn't last nearly as long), I paid $10 to ship it back. They sent it back to me unfixed and said it was too dirty. It was a backpack that had been used, so of course it looked used. It was not dirty. They clearly just don't want to replace their poor quality bags anymore. So disappointed!

Complete utter rubbish when it comes to lifetime guarantee, read small print upon receipt never or have given small print with receipt, all I got was if bag breaks they will replace no issues, NO THAT NEVER HAPPENED THEY SAID THST ZIPPER WAS DELIBERATELY TAMPERED WITH AND I WOULD HAVE TO RETURN ITEM PLUS PAY SHIPPING, ASK THEM WHY GIVE A LIFETIME GUARANTEE THEN, ALL THEY CAME BACK WITH WAS WEAR AND TEAR[HELLO) PURE SAD COMPANY I HAVE SENT A SOLICITOR LETTER TO BRING TO SMALL CLSIM COURT 23 IE VILLAGE HAS ALREADY STOOD DOWN FROM SUPPORT OF THEM. UNREAL

Had a lovely (expensive) Jansport wheeled soft case that I have had for about 8 years. It came with a 25 year guarantee which I thought was great. Unfortunately one of the wheels has just disintegrated with the rubber breaking away from the hard central part of wheel. The 25 year guarantee is worthless - the ‘process’ is to send the bag back to Poland (from the Uk, as there is no UK address) at your expense and then THEY get to decide if it is a manufacturing fault or wear and tear! It hasn’t been used often but obviously has a few scuffs in the fabric (which I am not complaining about) but you can guess how it will go. I could be ££££ out of pocket on the shipping to Poland. There is no way to send them photos to ‘pre- approve’ a return/ get them to agree the wheel is faulty/ hadn’t lasted as it should so basically I feel it is a con - they say there is a guarantee but essentially if your bag doesn’t last the 25 years it will cost more to send it back to them than it is worth if you live in UK as no UK aftercare. They could also send out replacement wheels but they won’t. Will be buying a replacement from one of their competitors and checking the guarantee more carefully as don’t fly often.

Ordered directly from jansport, hoping it would be quicker. I paid for shipping , with FedEx. I ordered on a Friday morning and didn’t get it until the following Saturday. I will absolutely order from Amazon or Walmart in the future.

Very disappointing product. Bag started showing damage after 2 uses!! There doesn’t seem to be an email address to send photos to before I return it in order to make sure it will be repaired, as will be quite costly for me to return it to Germany!! Would not recommend and would not buy again.

I bought one of their backpack and it broke less than a week later. The flap got jammed in the zipper and rendered the product useless. I watched videos and tried pliers. No good. Why the hell would you design the flap so it's perfectly big enough to jam the zipper? I wrote them and they did offer to fix or replace it if they couldn't. With a four week turnaround time. I use it everyday for work. I don't have four weeks. Very poor craftsmanship. I would not buy any of their products ever again. Sixty dollars for one weeks use.

I would give zero if I could. DO NOT BUY! These bags are expensive and they fool you by still saying that they have a lifetime warranty, and they are exploiting their previous good name. It is clear that they will not last a year. When you try to return, they force you to work with a third party shipper and you have to pay for courier delivery - read: they have no accountability and thus do not stand behind their own products. Clearly they are counting on the majority of people to give up on a return and suffer with their poor product. They do not answer their 1-877 customer service line either fyi, even during the advertised service hours. Terrible product, terrible service.