JanSportReviews of jansport.com

Leider bin ich mit der Qualität der Tasche nicht zufrieden. Schon nach kurzer Nutzung haben sich die Nähte und Fäden deutlich abgenutzt.

Wrong item delivered, no online customer service.. Took 10 days for delivery and now I don't know how long for returning and plus the hassle of returning..

Formerly a great product & service. Despite owning my last backpack for 12+ years (travelling 3 continents 20+ countries) & eventually wearing it out; the new one has taken just approximately 6 months to start to deteriorate. Not the quality & service they used to be. Emailed customer services and was advised to ship to Poland at a cost of £25 for them to review NOT HAPPY! Don't think I'll be back for more

Generally speaking the backpack is good quality. We did have an issue where the zipper broke and we reached out to the warranty department with details and they provided us a solution which was “purchase a new backpack, show proof of purchase, we refund you.” This is where it all fell apart. This whole ordeal started in October 2022 and now it’s January 2023. Responsibility continues to shift and no one will answer my emails back. In sum, their customer service is terrible. Better hope you $100 backpack never has an issue.

Initially I was happy with the bag, it is good quality. However, the bag is now broken. I emailed the warranty department which is the ONLY way you can contact them. I entered the claim on Sept 21, 2022. They emailed back that it takes 5 - 10 days for a reply. I emailed again on Oct 17, 2022 and received the same message. I called the only number on their website but that is only customer service if you want to buy the product. I was advised there is no other way to reach them. It is now Dec 9, 2022 and still no response. I bought the bag because of their warranty. Now looks like I have to buy another brand as they don't honor their warranty or have any way for you to contact them. Very disappointing.