Jackson HewittReviews of jacksonhewitt.com

I'm really disappointed by their lack of professionalism... I had 3 interviews, only to hear that they are not qualified to do my taxes!!!! What good are they if they can't advise me on my taxes??? (Especially as my situation is not particularly complicated or exceptional...) Couldn't they have told me from the start that they wouldn't help me? Another negative point: the lack of transparency about their rates (the advisor refused to give me even an idea of the cost).

Was scammed and lied to by one of their so called tax experts. He messed up my taxes not once but twice. Hey charged me for things I didn’t even have done. He was extremely unprofessional. I have a whole list of things I noticed that weren’t right. Well, my return got rejected and I have tried contacting the company and no response and regard at all. It’s probably because they dont want to honor their policies… figures. Weren’t they supposed to be there to help people?

Samantha had wonderful customer service the moment on the phone and in person , She really put a smile on my face and was very helpful, And Donovan and Logan was very helpful and explain to me about my taxes , That why I been going here since 2011, Great service, and fast didn't have to wait long 😀.

My taxes are now done and I received my refund. However, I became aware that my preparer was most likely being "trained" by doing my taxes. They are complicated as I am self employed but that is not an acceptable method to use with your client without disclosure. There were typos and monatery mistakes. I did not receive my refund until I called about a credit that was missing and then had another appointment. resulting in receiving my refund. If I had not proofed my taxes, there would still be mistakes. This was truly unprofessional and uncalled for. I was also charged $125 - $225 more than my two previous accountants. I did receive an apology. I was later reading the Jackson Hewitt national website and they proclaim that they have a "Lifetime Accuracy Guarantee" and that if they Make a Mistake they will pay you!" ~ Try calling their number... there is No selection for anything even slightly related to this Lifetime Guarantee. It seems that since my tax return took over 3 hours of interaction with Jackson Hewitt that at least $100 back to me would be appropriate. UPDATE They are truly sloppy in their work - I just went to pay my first quarterly for 2025 and they had printed 2024 coupons for me for 2025, even after I had pointed out a typo in my address so they still reprinted the 2025 coupons with the wrong year! Never again!!

Got married in 2021 and am on disability... never had to file before...told him we got married,on disability and he said ok...did this for 2 years...got a letter in 2024 saying I owed money for 2022 because my disability is now taxable...went to Kent City FL to straighten it out in aug 2024 and he basically called me a liar...went above him to Mary...oh I'll handle it and send you vouchers to pay for it...lies, she sent me vouchers but it said I had to mail a check... called, asked about it...oh it's ok just mail it in, it will pay for it...fast forward to dec and I have to pay a total of 4450. For both years...go back and I'm called a liar again and oh well have to get back to you...even my tax guy bill admitted he didn't know I had to pay taxes on it...but somehow Jackson Hewitt is trying to blame me? This is why I pay someone to do my taxes! Even though they have a 100% accuracy guarantee that you don't have to pay extra for if they mess up, don't believe it their just like all other big companies... don't want to do what's right and honor their word... it's all about the money...just disgusted

I use love using Jackson hewitt here in Baltimore, ms Brenda was the best until she got sick. I went to a new location in Baltimore, until the lady called me a lair because my mom passed away and I claimed my mom every year. She wasn't going let me claim my on my mom on my taxes I had the death certificate. I got my information before she could put it in the system. I left and set in my car and cried. I did get them done and did get my refund back. Since then I made my mind up that I will never use jackson hewitt again, that was 2023

Paris Price was awesome and very thorough. Appreciate her assistance

my tax preparer La'Tasha Young was very professional, knowledgeable, experienced, and friendly, she helped me get my document together and gave me some advices for future tax doc filing. I would recommend her to anyone looking for a friendly ,passionate and loyal