Jackson HewittReviews of jacksonhewitt.com

Although their site is somewhat easy to use, if there is any information from a previous year, you have to make sure you track it fully yourself, and don't rely on any help from their customer assistance. I had an issue accessing my depreciation schedule from the previous year. Customer service only ever said "look harder," which lead me to realize that not only was the information I needed inaccessible, but they told me to look at a specific form from my taxes that THEY DID NOT FILE. This means either they are deliberately telling me incorrect information to get me to stop asking for assistance OR they committed tax fraud on my behalf. Either way, they are not answering my questions any more. The last person I tried to "chat" with disconnected the chat when I asked if they could access my file to see the previous emails or if I needed to go over it again. If you run your own small business, STAY AWAY.

I first used Jackson Hewitt three years ago when my CPA retired. I was pleased with their service and pricing. Last year, I noticed a decline in the service provided but my taxes were prepared accurately and in a timely fashion. This year was a disaster! I was told that I owed $11,000 which was my estimate. When I went to the office it was $22,000. Totally WRONG !!!

Never again false advertisement and shit accountants. Go somewhere else

Jackson Hewitt in Dublin Va is the absolute best of the best! Very professional staff!! Robin always goes above and beyond!!

I needed a new CPA or tax filing resource to help me with my taxes this year as the CPA who did my returns last year is no longer in business. I was looking for alternatives and noticed that Jackson Hewitt would do it for only $149 for new customers. They have boldly announced "NO HIDDEN FEES". I was skeptical about the pricing but they assured me that it is accurate. I submitted my paperwork in one of the stores, the next day I got a call that they would not honor the price and that I should go to another store. When I called the other store, they told me that they would not honor the price as it would mean giving me a discount of $550. When I went to collect my paperwork from the first store, she informed me the store in the local Walmart would honor the price. When I called this 3rd store, she agreed to do it for $149. After dropping off the paperwork, she called me to inform me that her boss declined to honor the price.

I strongly advise against using Jackson Hewitt for tax preparation. After seeing their $149 deal, I booked an appointment for peace of mind. I only needed to file a W-2, 1099s, and a 1098 mortgage interest form. The tax "pro" was friendly but made multiple errors, claiming I owed thousands more in taxes than I did. I was shocked when their service fee was $506, which is what a CPA would charge. My return was rejected by the IRS because he entered the wrong last four digits of my Social Security number, which was on the W-2. When I requested a refund, I was told to wait for the owner to contact me, but I never heard back. Now, I’m disputing the charge with my credit card company. I ended up filing online myself for free, and the IRS accepted it immediately.

I received a promotional email from Jackson Hewitt to get your taxes done for $150. I set up an appointment by clicking the link in the email. After a two-hour appointment, they told me their service will cost $744. When I brought up the promo email, they told me that's a corporate thing and they're a franchise. Afterward, I called corporate, and they told me I needed to speak to the franchise manager. When I called the franchise manager, she said that's a corporate promotion. This is fraudulent. Side note: it's not like we got an incredible return and they charged a percentage. We actually owed money. As if taxes/tax season isn't hard enough, now you have a company taking advantage of people. This isn't fair.

Maryanne is great she knows what she’s doing and explains to you every detail. She is very welcoming as soon as you arriv.