Jackson HewittReviews of jacksonhewitt.com

Robbery I’ve used JH for 3 years now. I am a single mom getting no help currently. This year I was laid off 2 days before I came in to do my taxes. It’s why I came in so early. The last 2 years I had been charged between 2-300 each year which I accepted for the 45 minutes of work. This year I only had 1 W2 and they charged me $787.00, because “they have to extra for earned income and head of household credits.” I was shell shocked but accepted it as I need the return to live on. Fast forward 10 days, I get hired on as a temp at a tax prep office where the highest rates for my filing status is $2-250. I feel robbed and raped and will not be going back to Jackson Hewitt ever after this.

If I can give a zero I will. The District Manager name is Saul Mejia is the most unprofessional and the most unqualified person I ever seen. I'm not sure how he became a manager and who hired him ??!! This guy scamming people with the tax preparer job letting them first pay around $200 to get the PTIN and CTED ID and will let you study in 10 days 26 sessions and when you are about to finish it, he will stop to respond to you. What a low standard company. I just want to know why this man even getting a salary if he can't answer the phone or text back. If I were the owner I will terminated him on the spot. wasting other people time and money and efforts. I'm sure their services very bad as you see other comments when you hire a low educated and a low IQ people in the wrong place.

Jackson Hewitt in Gadsden, Alabama was excellent, Lisa Williams is the best, very nice and good at what she does

Picture this: customers so frustrated they are yelling at each other. The Jackson Hewitt man says nothing. Jackson Hewitt called us to set an appointment and we confirmed it before leaving the house. We arrived on time as they took someone else. Then we waited about 2.5 hours in the floor. Jackson Hewitt keeps saying, “it will be just a few minutes”. Customers are yelling at each other and confused. Especially the Jackson Hewitt man. We left to get our taxes done someplace else. Bad situation here.

The customer service was Great. She was very knowledgeable, understanding , and helpful. I am satisfied with the overall service.

The tax preparation was well executed. What wasn't appreciated was their providing my contact info to IDWatchdog and enrolling me in an identity protection service that I never requested and wasn't made aware of until IDWatchdog reached out to me for a payment plan. Very unprofessional, and the release of PII, Personally Identifiable Information, was downright disrespectful.

Monique Russell was very knowledgeable and professional

I really needed to get my taxes done . So I stopped in right when they were closing. She stayed and did my taxes. Anywhere else would have had me come back. And she was very nice,quick and accurate. I will always go there from now on to get my taxes done.