We're Jack's Flight Club, your friend who sends you great Flights straight to your inbox.We're the club that won’t flood your inbox with every airline sale out there.We use our proprietary technology and our expertise (our human Flight Experts) to filter out the noise so you only see real flights that make sense, save money, and fit real travel plans ✈️
Jack's Flight Club (jacksflightclub.com) has 569 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
jacksflightclub.com
Website
jacksflightclub.com
Category
Airlines & Air Travel
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 98% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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An amazing customer support team, got back less than an hour and rescaled the issue in a few minutes and was easy also to contact them. The person who helped me also was very good so thanks to her also
Response from Jack's Flight ClubSep 4, 2026
Thank you so much for taking the time to leave your review, Emanuel! I see that we were able to get your query sorted quickly and we're very happy that we could do that. Our goal has always been to make travel affordable and accessible but at the same time, provide amazing customer service to our members. Our team is called Member Experience for a reason :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
MW
Michael W.
Harry from Jacks Flight Business/First…
Harry from Jacks Flight Business/First Class has been helping me. Very happy.
Response from Jack's Flight ClubSep 4, 2026
Michael, we're thrilled to see this! So glad that Harry was able to assist you. Truly, that's just exactly the service we'd expect from him and our awesome Member Experience team. We're offering great flights and trip assistance but we're also offering real people service and interactions. If you do need anything else, please don't hesitate to reach back out :)
LF
Lucas F.
Great savings
Great savings. I booked many flights which were much cheaper than usual.
Response from Jack's Flight ClubAug 31, 2026
Lucas, thank you so much for letting us know! We're beyond happy to not only be a part of our travel adventures but love knowing that we've been able to help you save while ticking countries off your list :) Please send us a Postcard from the flights you were able to book. This can be done directly from your Lounge or the flight email. We'd be delighted to see the trips you've taken.
SR
Serial R.
Great deals to interesting places
They keep up to date with flight offers and I enjoy reading member experiences in different countries.
Response from Jack's Flight ClubAug 27, 2026
Hey there! Thank you so much :) We're elated that you've not only been enjoying the flights we find but also that you love seeing our Postcards from other members. Jack's is really a community built by people who love travelling and sharing their experiences. We hope that you continue to enjoy the inspiration and that we see a Postcard from you soon from your next trip!
MR
mrsJ
Love the weekend flight info from…
Love the weekend flight info from Gatwick, more please!
Response from Jack's Flight ClubAug 26, 2026
Mrs. J, thank you! We're so happy to see that you've been enjoying the service and we are definitely always on the look out for the best flights out of Gatwick! Keep your eyes peeled on your email :) If there's something special you're after, pop an email to our awesome Member Experience team and let them know at [email protected]
JR
June R.
When a company does something right it…
When a company does something right it needs praise. Jack’s club deserves much praise for its dealings with me. I had not realised that I had joined as an annual member and asked if it could be reversed as I would be unlikely to use it.
With good grace they did this immediately, with polite messages. Well done Jack.
Response from Jack's Flight ClubAug 26, 2026
June, thank you for leaving this lovely review :) We're so happy the team were able to assist you. We know these dates can often be missed and that's why we have a 14 day refund period in place. If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
ST
Stuart
Account Issues
Major issues logging into my account and unable to check the advertised flights.
Great speedy assistance from George who helped me to resolve the issue in a timely manner.
Thanks George.
Response from Jack's Flight ClubAug 25, 2026
Stuart, while we're sad to see there was an issue initially, we're so happy that you were able to get assistance from George right away :) Our team is not just customer service but are Member Experience. We don't only value great flights but the way our members feel after they've interacted with one of us. Your feedback has been passed on to George (and the rest of the team) and it was smiles all around!
If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]
WI
Will
Failing to see the value
Jack's Flight Club does what it says it does, and I can see why some people would find it useful. It highlights flight deals and points you in the direction of cheaper fares, which could definitely save time if you don't want to search around yourself.
Personally, I struggle to see much benefit in paying for it. I find that I can use Skyscanner to search more flexibly and often find better or more suitable deals myself. In that sense, Jack's Flight Club feels a bit like paying for prompts telling you what to search for on Skyscanner, rather than providing something I couldn't easily find myself.
That isn't necessarily a criticism of the service itself, it is cheap and does what it says it will. If your priority is saving time and being alerted to deals without having to look for them, the relatively low cost may well be worthwhile. For me personally, though, I don't think there's enough added value to justify paying for it.
Response from Jack's Flight ClubAug 25, 2026
Hey, Will. Thanks for taking the time to leave your review. The Jack's Flight Club service is built to constantly scour the internet and figure out IF a flight price is any good and ONLY then rapidly alert our members that there's an unexpectedly great fare available.
We do send members links to places like Google Flights or Skyscanner to buy the flights that we find and that's because we don't sell tickets (or even earn any commission on tickets), so we have to send people to the places they can purchase those flights. We send out the location of how and where to buy that flight (including if necessary, the particular workarounds or hacks to get the price we've found).
If you're locked into specific times/dates or routes, in those cases Jack's service might not be for you, so running a general search on Google Flights or Trip.com is good advice and a decent way to get a sense of if you have to take particular dates, what are the best value options.
Jack's is built for travellers with a little flexibility who enjoy the inspiration and thrill of a new destination or when a bonkers price to somewhere they've been meaning to go drops into their inbox.
We use a combination of bots, machine learning, data analysis and expert human curation to scan millions of flight routes a week. Our team of expert Navigators and travellers whittles that down to only the most worthy fares with savings well under what the public pays. Over 90% of flights get discarded as unworthy and only around 1 in 5,000 make the grade to qualify as an alert, packaged with extra inspiration and expert tips on the destination.
Our experienced Navigators spend hundreds of hours a week sifting and researching so you don't have to and alert you when you should go looking on those sites so you can take advantage of lower than usual prices at the right time.
We are gutted that you've given us a 2 star for basically doing what we set out to do, so we'll try harder to improve our sign up pages and new joiner messages to make things clearer.
