Jack's Flight ClubReviews of jacksflightclub.com

Response from Jack's Flight ClubFeb 24, 2026

Hey, Mr. Gibbs. We're so sorry to see of this issue with your subscription but thank you for leaving your review and giving us an opportunity to check through your account details. We always want to ensure there was no service failure or an issue in the system that would have caused an error. In checking through the details with the email noted here, that is registered to your account, the first contact we received from you was dated February 19th 2026. There was no prior notice by email nor cancellation found on your account through your lounge, so this would explain why the billing was still active. We do ask that if you sent your request to cancel last year from a different email, that you please reach back out to the team with that email address. Even better yet, forward a copy of the request to us. This is so we may further investigate why the process was not completed. We're glad that everything is sorted now and the refund was granted with no issue. We look forward to receiving that email soon and getting this matter fully closed.

Response from Jack's Flight ClubFeb 20, 2026

Hey, Bee. Thanks so much for taking the time to leave your review, we really appreciate it :) We do offer service from several places in Europe and the UK but sadly, not Cyprus at this time. We are always working to expand the areas we cover and truly hope we will be able to see you back again soon. We're glad we were able to assist with your refund and if you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]

Response from Jack's Flight ClubFeb 18, 2026

Thanks Julia for sharing your experience. We really appreciate you taking the time to leave this feedback, and we’re glad we were able to get everything sorted quickly for you. These things can happen, and we’re always happy to help resolve them as smoothly as possible. If you ever decide to give us another try in the future, we’d love to have you on board. Wishing you all the best with your travels!

Response from Jack's Flight ClubFeb 18, 2026

Anne, Thank you so much for your kind words! We’re so glad we could get things sorted quickly for you and that our team was able to help resolve the app payment issue. It’s great to hear you’ve been impressed so far. If there’s ever anything else you need, feel free to get in touch at [email protected] Wishing you plenty of amazing flight finds ahead!

Response from Jack's Flight ClubFeb 18, 2026

Hey Karen, Thanks so much for sharing your thoughts with us, it truly made us smile! We really appreciate you taking the time to leave your feedback, and we look forward to helping you even more in the future as we continue expanding our departure options. Wishing you many happy travels ahead :)

Response from Jack's Flight ClubFeb 20, 2026

Hey, Peter. Thanks for taking to time to leave your review. We are disheartened to see of your experience with the airline. We are not affiliated with any airlines nor do we make any commission from the deals you book with us. Our mission has always been to get our members to the places they're after in the most cost effective ways. We do always hope that you have a smooth transition from booking the deal, to taking the trip and back but we sadly cannot control any of the circumstances outside of our platform. We have reviewed your account details and note that you had reached out to our Member Experience team and the agent guided you to the section of your account where you could contribute your feedback regarding the airline. We can assure you that feedback is always forwarded and is taken very seriously by our teams. We aim to provide the best offers but also the best member experience when dealing with us. Again, we cannot control an experience you may have with any other establishment outside of our own. We are also saddened to see that you advised the service did not work the best for you, as in reviewing your account, we see that you have taken up 6 different trials for our Takeoff service. We would love more of your feedback in what exactly you were hoping to get from the service or how the membership can be improved to suit your needs. If you would like to share, please don't hesitate to get back in touch with our Member Experience team.

Response from Jack's Flight ClubFeb 16, 2026

Hey, Ana! We truly appreciate this :) Thank you so much for leaving your review and it has been shared with the team. We genuinely hope that we may continue to bring you even more amazing flights and get you out on some great travel adventures!

Response from Jack's Flight ClubFeb 16, 2026

David, this is nothing less than we'd expect from our Member Experience team and we are so glad that your subscription query was resolved quickly and efficiently :) If you do need anything else, please don't hesitate to reach back out to our Member Experience team by emailing: [email protected]