itoolmax.comReviews of itoolmax.com

I placed an order with iToolmax on June 6th and my credit card was immediately charged. Several days later, when the item had not been shipped, I sent an e-mail through their website asking for a shipping date. No answer. On the 14th I initiated a chat session. Their website promised a quick response and I got one, that my inquiry was in the queue. While doing other things I waited an hour and never heard another word. I wrote some negative statements about them and their service and left the session open. Later I found a response that said that they were a reliable business with many happy customers and not a scam, as I had implied. Coincidentally(?), that same day I received an e-mail saying that the item had been shipped and giving me a tracking number. Now it is nine days later and the tracking shows that although a tracking number had been created on the 14th, USPS is still awaiting an actual package. UPDATE: Package was delivered on 28 June.

Don't! They are Frauds! I am having the same issues as everyone here and I at least used PayPal to purchase so they hopefully will straighten this out!

Great value, tools work well and clamps have been very useful. High quality tools. Thanks John H

#62932 After reading all these reports I have asked the company to cancel my order which was placed yesterday evening. If they read this k have send at least 7 emails asking for the order to be cancelled and refund me please

order no 56942 I have sent numerous emails to you and still no response, were is my order ? otherwise i will put in for refund , if no response in the working day

RE Cordless Tiller Cultivator Power Tool Garden Allotments Soil 20V with 1x Battery and Charger purchased. I couldn't pull it apart so later charging wouldn't be possible. Contacting customer service I asked for a returns authorisation so I can return it for a full refund. Their small print says if found not faulty they won't return item back to you OR refund you. Customer service asked if I had assembled it correctly. I replied yes. No further correspondence. Their small print return said within 30 days with RMA (Returns approval) AND all labels still on. But before that send a video of problem to customer service. However IF you use item you cannot get refund! That means the video is entrapment. I will visit B&Q the next time I want a garden gadget. Do not buy iToolmax.

Wow this company is horrible! I ordered some LED parking lot/street lights. What I got was not even close what they were advertising! These people are scammers. Now I have to go dispute it on my credit card!

Dear customer, hello, Thank you for your email. Sorry for the bad experience. We apply for a discount for you. Would you like to keep the product? How much discount are you willing to accept? We do our best to satisfy you. Maybe you have to return it? Have you ever used it? Before returning the product, we need to know the current status of the product. Our return principle is that the product should not affect the secondary sales. Could you please provide us with the current picture of the product? Are the wheels, blades, all the parts clean? As a reminder, it is not the defect of the product itself, and the freight of this return should be paid by you. Which option would you choose? Looking forward to your reply. Have a nice day. Kind regards. BUYER BEWARE THIS IS THE EMAIL IF YOUR LUCKY ENOUGH TO GET A RESPONSE FROM THEM.. OH AND I RECEIVED THIS AFTER ABOUT 10 EMAILS AND OF COURSE PAST 30 DAY Show trimmed content