itoolmax.comReviews of itoolmax.com

They don’t even deserve 1 star! You cannot return a product when it does not work because they say that it is already “dirty”. Of course, it will get dirty because it is a garden tool. You try to negotiate and finally they offer you a 40% discount but they never give it to you. They make excuses as to why it takes time to process the discount and then stop communicating with you completely. Warn everyone that they should not patronize this company!

When we finally received our weed eater it was so late in our season that we haven’t even been able to use it (shipping error). However, the manner in which this was addressed and resolved is very much appreciated. Can’t wait to give it a try next season.

My experience with Customer Service has been outstanding. They have been prompt in answering my questions and following up. My issue was resolved quickly. I have no complaints.

I bought the mower edger . delivery was great . assembled it and found that was a piece of junk. flimsy and incapable of doing the job I reuired, I wish I had ready reviews before purchasing . Returning the item is a nightmare (read the fine print) it isn't the glowing eas that that advertise. You have to pay the return freight, then they give you a deadline to return in , in its original packaging with no marks or damage.it has been 2 weeks seine I return the piece of crap and have no word from them.

I have done everything they requested and I am still getting the run around with iToolMax. This is what went wrong: See below my 1st email to them concerning their product 12 Oct 26 1::48 pm CSR of iToolmax, I purchased the 3 in 1 Cordless Grass Trimmer. Mainly because of the advertising of this product. Unfortunately, it does perform here at home as it does in your advertising ads. I am requesting a complete and full refund of the $135.99 I spent on this product. It does not cut the grass, or the tree limbs as advertised. Your instruction manual states for me to contact your customer support team if: The product does not work as expected. It also states that your company is committed to helping until the issue is properly solved. The only way for this issue to be solved is for you to return my payment in full ($135.99) back to my credit card. I am attaching a picture of the label on the box that the Trimmer was delivered to me. Dissatisfied Customer, --------------- Their Response to me 13 Oct 26 2:11 am Dear Customer, We are sorry to hear that you are not satisfied with the cutting performance of your 3‑in‑1 trimmer. To help us figure out what is causing the poor cutting result, could you please check and confirm the following points for us. First, please make sure your battery is fully charged. Next, double‑check whether the blades are installed correctly. If the blades are fitted backwards, it will greatly affect the cutting effect. Could you also tell us what type of grass you are cutting, and whether you are following the standard operating steps while using the machine? Here are some practical usage tips for your reference. The trimmer head is adjustable. Please try setting it to a lower position, so the blades can face directly toward the grass. If the blades tilt upward and do not touch the grass at all, the unit cannot cut grass properly. For short thin grass or uneven ground, plastic blades or flat straight blades will deliver better performance. When you encounter denser grass, you can also try removing the wheels. While mowing, move the mower a little faster, sweeping back and forth from left to right—this often yields better results. We would highly appreciate it if you could send us a short video showing the actual working condition. By watching real‑time footage, we can make an accurate judgment and give you targeted troubleshooting advice. We will also pass your situation to our technical team for product improvement. We have met similar cases before. Some customers operated improperly and the blades never actually touched the grass, which led to poor trimming. After following our suggestions, their cutting performance improved significantly. Therefore your video will be very helpful for us to assist you effectively. Please share the video with us at your earliest convenience, we will work together to resolve this matter. Best regards, Vicky / iToolmax Customer Support -------- My response to Vicky on 13 Oct 26 12:15 pm Vicky, I am not interested in troubleshooting or sending videos for a product that does not perform as advertised. As stated previously, I am requesting a full refund of $135.99 to my credit card as per your company's commitment to solve this issue. Please process the refund immediately. When can I expect my full refund? ---------- I have asked this company several times for the address to send them their product back, but I keep getting the run around from this company with extra things I need to do before they will even send me the address to send them their stuff back. This product does not work as advertised and I have request a full refund of my money. I have sent them pictures also and they still will not refund my money. --------- I received this email from them 2 days ago: Thank you for your message and attached photos. We sincerely apologize that the trimmer did not meet your expectations. Please kindly review our official return & refund policy For returns due to the product not performing as expected, we are unable to provide a pre-paid shipping label. You will be responsible for the return shipping cost if you send the item back. We have two options for you: 1.You may choose to return the trimmer and we will provide the return address. Please thoroughly clean the product to remove grass clippings, dirt and debris before shipment. Take photos of the cleaned item and send them to us for inspection, then we will share the return details with you. Once our warehouse receives and inspects the returned product, we will process your refund. 2.Alternative solution: We can provide a 70% refund, you keep the trimmer and no return needed. Best regards, iToolMax Customer Support

It was difficult to put together and when it was together it didn' t want to trim! Then the battery which was fully charged was dead in 5 minutes! It certainly did NOT perform the way it was shown in the ads. DO NOT BUY ANYTHING FROM THEM IT IS A WASTE OF MONEY!!

Faulty product refunded, but seller refuses to reimburse £15.95 return postage I am extremely disappointed with the customer service I have received from iToolMax. I purchased an item that turned out to be faulty. When plugged in, it caused the electrical circuit to trip, and I experienced this issue with two separate wall outlets. I was advised not to continue testing the product due to the potential risk of electric shock. I returned the faulty item to iToolMax via Royal Mail at a cost of £15.95 out of my own pocket. The company received the item and refunded the purchase price, but has repeatedly refused to reimburse me for the return postage. I have explained my consumer rights under the Consumer Rights Act 2015 on numerous occasions, specifically Section 20(8), which states that where goods are rejected, the trader must bear reasonable costs of returning them. Despite this, iToolMax continues to rely on its own returns policy as justification for refusing reimbursement. Throughout this process, I have received repeated offers of discount codes of 10% and then 20% for future purchases. These offers are completely irrelevant to my complaint. I do not want a discount on another purchase; I simply want to be reimbursed for the reasonable cost of returning a faulty product. What has frustrated me most is the repeated refusal to address the actual issue, despite numerous emails explaining the situation and providing the relevant legislation. I have spent far more time pursuing this £15.95 than should ever have been necessary. Although the product refund has been processed, the return postage remains unpaid, and iToolMax has consistently refused to resolve this fairly. In my opinion, a company's customer service should be judged not only by how it processes a refund, but also by how it handles its responsibilities when something goes wrong. I would not feel confident purchasing from iToolMax again based on this experience. I hope the company reconsiders its position and reimburses the £15.95 that I am seeking.

Poor quality, will not perform as shown on video, returns are a nightmare. Never buy from them.