iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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734 approved reviews, newest moderated first
Lynn W.
Does a great job!!
Response from itoolmax.comJul 11, 2024
Hello. Thank you very much for liking our products. We will work harder to provide customers with quality products. If you have any questions, please contact us [email protected]. We will do our best to provide you with satisfactory service.
Jim C.
These guys are scan artists and out and out crooks. They send you cheap worthless (toys) not tools. They will not respond to emails. They are out and out robbers and scum.
Response from itoolmax.comJul 9, 2024
Hello. We are sorry for the bad experience. I cannot find your order by your name, so I cannot check whether I received your email. Can you provide the order number and contact us again? If you have any questions, please contact us at [email protected]. We will do our best to provide you with satisfactory customer service.
David M.
On the 30th May I ordered a cordless cultavator and still waiting for it to be delivered to Dunedin,New Zealand
Response from itoolmax.comJul 9, 2024
Hello. We are sorry to bring you a bad experience. The order was inspected by customs. Our carrier has provided the relevant information of the product to customs and is waiting for the package to be released. At the same time, our colleagues have also contacted you by email. If you have any questions, please contact us at [email protected]. We will do our best to provide you with satisfactory customer service.
Tari K.
I would give 0 stars if that was possible. SCAMMERS & THIEVES!!! DON'T BUY FROM THIS COMPANY. REPORT PAGE TO FACEBOOK AS FRAUDULENT. order #59690 I have requested a return & refund. NO action First time use on a full battery, Trimmer stopped working after 5 minutes & doesn’t turn back on with the second fully charged battery. Emails, FB Messenger messages: ignored Comments on pages: routinely deleted. I'm posting this all over their page even if they keep deleting my comments. I'll keep posting it to WARN people. I don’t CARE for your FAKE apology just because this is a public forum. Return & Refund. Product is rubbish & so are you.
Response from itoolmax.comJul 9, 2024
Hello. Sorry for the bad experience. I checked our emails and did not receive any subsequent emails from you after we responded to your email about the battery. Can you provide relevant videos? I will arrange a professional colleague to follow up for you. If you have any questions, please contact us at [email protected]. We will do our best to provide you with satisfactory customer service.
Lady A. M.
I would give it a zero if that was an option. I ordered 3 in 1 trimmer. Upon opening the box, it the parts looked flimsy. But I put together and attempted to use. Any obstacle in it's path whether it was I pine cone or a leaf stopped the trimmer. The wheels felt like they were going to fly off. So I sent email since it's the only form of communication with them, requesting a refund. No response for days. Finally someone responds with what seemed like scripted words, "sorry for your bad experience". I requested a label and refund. They email me back and tell me I have to take a video. Wait what? No! Your return policy says, "a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction." To ITOOLMAX your products and customer service is crap! I have emails to prove what I said in this post. So I'm not making false accusations.
Response from itoolmax.comJul 9, 2024
Hello. We are sorry to bring you a bad experience. We hope to understand the specific situation of the tool through the video so that we can follow up the order after-sales for you faster. What is your order number? I will arrange a professional colleague to follow up the order after-sales for you. Thank you for your cooperation. If you have any questions, please contact us [email protected]. We will do our best to provide you with satisfactory customer service.
Gifts for LIfe H.
Would give a minus negative number.. they stole $179 from my credit card. No response. This is crazy and I will file a suit .. no item and no refund .. criminal company
Response from itoolmax.comJul 5, 2024
Hello. Sorry for the bad experience. Is your order number #61945? I checked and found that your order was delivered on 2024-06-23. How can I help you? If you have any questions, please contact [email protected]. We will do our best to provide you with satisfactory service.
Mary M.
I have sent them several emails. They don't respond. Let's all of us that are wronged by this company start a law suit. I'm ready. They are nothing but SCAMMERS AND LIARS !!!!!
Response from itoolmax.comJul 5, 2024
Hello. Sorry for the bad experience. Is your order number #54895? I checked our mailbox and the latest email was our reply to your email on June 24, but we didn't receive your reply after that. Can you contact us again? If you have any questions, please contact [email protected]. We will do our best to provide you with satisfactory service.
Carolyn B.
I wish I would have checked reviews before I bought....what a waste of money! I first saw this on facebook, so I blame them too for not checking out this company, before letting them post this business...they are a sham, they will not even respond to me...so I have to just take it at a loss...this product is nothing but pure junk!!! No stretch of truth here, if you fall for their scam, you will be throwing your money away...so do not waste your time with this worthless lying bunch!
Response from itoolmax.comJul 4, 2024
Hello. We are sorry for the bad experience. I have someone follow up your email and someone will contact you later. If you have any questions, please contact us at [email protected]. We will do our best to provide you with satisfactory service.