Lisa C.
BUYER BEWARE…Horrible customer service
BUYER BEWARE…Horrible customer service, does not adhere to their written return policies, and will not allow me to return an unused and unassembled poor quality product that is made of cheap plastic. They have offered to refund me 20% of a 160.00 purchase. AND RESPONSE FROM COMPANY IS AUTOMATICALLY GENERATED…..
Response from itoolmax.comJul 25, 2024
Thank you for taking the time to leave a review. We understand your frustration and we apologize for any inconvenience this may cause you, please accept our sincere apologies. We will investigate your case and will certainly provide you with an appropriate solution, as you are our top priority and we want to keep you satisfied and receive good customer service. If you are in a hurry, you can contact us online, or you can contact us via email at [email protected].

