itoolmax.comReviews of itoolmax.com

Love my iToolMax pressure washer! It blasted years of grime off my deck in no time and exceeded what I expected.

Don't be fooled by this company! The power washer tool has no markings on it and is a worthless tool. When asking for return instructions they want to go back and forth with you. They share videos then they want you to share a video. Who has time for this? If they sold a quality product none of this would be necessary. I have now asked 2 additional times for return instructions and they've chosen to no longer reply. Fool me once but never again. Buyers beware!!!! Adding the order #101827 in response to iToolMax's reply. Mar. 28 2025 update The above post resulted in an offer of a 10% refund because I would bear the high cost of paying to return the item. When I decline and ask for as little as a 50% refund they reply every 2 days to offer me another 10%. Really, do not buy from this company as you really do not have a return option and definitely not for a full refund. It has taken me weeks just to get an offer for 30% which they urged me yo take because the need to go back to their manager to ask for more will take much more time. Unbelievable!

Order #103122 3-in-1 cordless grass trimmer & 16 pieces of replacement grass trimmer blades Total Charged: $150.28 DATE OF EXPERIENCE: FEB. 23, 2025 The worst and most awful communication experience is with this company. I placed my purchase for 16 pieces of replacement grass trimmer blades and a 3-in-1 cordless grass trimmer. In all, $150.28 was spent. I immediately asked for a complete reimbursement for returning these unused items that were still in their original packaging. I requested for return instructions five times, & it has been 2 weeks since then. They keep stalling & offer me a discount just to keep the products, but I told them up front that I didn't need the discount & that I wanted to return the items & get my money. Both the 30-day return and exchange policy & the 100% money-back guarantee are complete farces. LIARS! There is no company tel. number, thus the only way to get in touch with them is by email. BUYER BEWARE ! They are "THIEVES TOTALLY FRAUD, ITOOLMAX, you are a TERRIBLE SCAMMER". People put up a lot of effort, and you "FAIL" to return the "MONEY" that we have earned. I'll let the (BBB) know about your company. UPDATE #1: March 7, 2025 & March 10, 2025 It appears that they are "PLAYING A FOOLISH GAMES". What on earth is the "MOTIVES" that this absurd CHINESE email message, that I received twice (3/7/25 & 3/10/25) not being in English, but their previously emails were written in English. When I found out the name (C.M.) - address (Live Oak, TX. 782**,) & phone number ( +479**) that they provided me was " "FAKE & NONEXISTENT". I no longer have any "TRUST" in you....You appear to be engaging in a "WICKED" deed. KARMA IS REAL! On Mon, 10 Mar 2025 21:31:58 -0400 iToolMax wrote -- The Itollmax Chinese email message is as follows: 尊敬的顾客， 你好 感谢您的电子邮件。我们现在开始为您办理退货手续。 你应该做什么？ 要获得退款，您需要发起退货，然后在 2025-03-14 之前回复带有跟踪号的电子邮件。您需要通知我们商品已退回。我们需要根据您提供的运输标签检查收件人地址，以便我们更快地退款给您。 方向 要重新包装您所发送的物品，退回的物品必须与您收到时的状态相同。 地址： C.M. - Live Oak Texas 782**，美国，+147** 下一步是什么？ 产品发货后，请提供跟踪号，否则我将无法退款。 一旦我们确认收到物品，我们将退款并结束活动。 如果您在 2025-03-17 或之前未回复，此活动将自动结束。 谢谢您的合作。 UPDATE # 2- March 12, 2025 Message from them On Wednesday, March 12, 2025 at 04:10:33 AM CDT, wrote: Hello, So sorry for the mistake. The website automatically translates English into Chinese. Since we are not native English speakers, we will translate English into Chinese to check whether it is wrong before response on the website. The address we sent is our manger's abroad. We will be quite appreciate if you help us delete the negative feedback, which will have an adverse impact on us. Thanks a lot. Looking forward to your reply. J** In response to their message: March 14, 2025 I must remark that the website translated them from English to Chinese automatically. WOW, IS THAT RIGHT? Despite it is clear that you are "PLAYING GAMES," you have a "PURPOSE" for doing this for customers like us. The address, phone numbers, & names are "BOGUS". All of your emails/messages are "BS". YOU ARE ASKING CUSTOMERS TO TAKE DOWN OUR NEGATIVE REVIEWS, since it's a DISGUSTING & DISHONEST BUSINESS LIKE YOURS that sought to "DEFRAUD people & STEAL our MONEY," I absolutely say "NO". In this case, you are not "WORTHY" of my 1-STAR RATING & REVIEW. Get over your CHILDISH BEHAVIOR & ACT in a more MATURE & PROFESSIONAL/BUSINESS WAY! DATE OF EXPERIENCE: FEB. 23, 2025 Order #103122

I am still waiting for a satisfactory answer to my terrible problems with this Company. I have sent 9 messages requesting details of how to return their defective Chainsaw, but all I get are deflections and being told to reconnect everything, which I cannot do. I have even been told to get a neighbour to fix the Chainsaw!! Finally I sent them a video of the Chainsaw in pieces after it came apart during a trial of a few small branches, but no response. I fear they are persisting with delays, hoping I'll just go away.

You are replying in every post that you understand the frustration. I don't believe you! I spent over $200 for a snow blower. It is impossible to assemble. The joint is broken or defective. I am not satisfied with any contact I have received from your company. Just refund my money and take this back!

I placed my order on February 5th expecting it to be shipped in a timely manner. As of February 25th my order still has not been shipped. I will not recommend this company to anyone nor will I ever use them again.

My elderly mother purchased a product from this company for a Christmas present. It did not arrive until after their estimated delivery date. I have tried on my mother's behalf, since 01/03/2025 to get a full refund, as the company advertises "100% hassle free refund" "100% Customer Satisfaction Guaranteed" and to date she has not been reimbursed for her purchase. The company is slow to respond and with each email (today I received #8) they offer a discount or another product instead. I have been very clear on my request "Full refund - nothing less", yet they have dragged this out for nearly 2 months. I do not recommend this company to anyone. They do not honor the claims they make on their website and there is no one to report them to - no one to step in and help recover money wasted on their products. People should know how they take advantage of customers, especially their fraudulent business practices.

Its durable and doesn't kink, which I really appreciate.