itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

734 approved reviews, newest moderated first

Richard G.
Feb 19, 2025
Useful for my cleaning house!
The scrubber clean brush are super handy, and with different attachments comfortable to use without straining my hands or bending.Good.
Response from itoolmax.comFeb 20, 2025
Thank you so much for taking the time to share this wonderful experience with us! We are truly delighted to know that you are very satisfied with our products. It is very valuable for us that you are willing to take the time to share your thoughts with us. We are honored to have you as a customer. If you have any questions, you can contact us online, or contact us via email at [email protected]. We will do our best to provide you with satisfactory service.
Report
andrew P.
Feb 17, 2025
I ordered a steam cleaner
I ordered a steam cleaner, I liked the hand held controller, it makes the use a lot easier, the power is consistent and so far I have not come across any issues.
Response from itoolmax.comFeb 20, 2025
Thank you so much for taking the time to share this wonderful experience with us! We are truly delighted to know that you are very satisfied with our products. It is very valuable for us that you are willing to take the time to share your thoughts with us. We are honored to have you as a customer. If you have any questions, you can contact us online, or contact us via email at [email protected]. We will do our best to provide you with satisfactory service.
Report
Jeff
Feb 16, 2025
Scam Alert - no phone number, broken tool $179.98 gone
Itoolmax does not have a contact phone number - scam alert! Hand held welder arrived broken, no power, no fan, handle cracked. Confirmation #Y5ILTQZJ0 Tracking #1LSCYBZ00060H09 email says call +1 (800) 527-3764 not active $179.98 gone
Response from itoolmax.comFeb 20, 2025
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We have followed up with your order after-sales, please pay attention to the email, thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours).
Report
cindy S.
Feb 12, 2025
I ordered the grass trimmer
I ordered the grass trimmer, and extra blades. The Oder was never delivered, and I did not get a refund. I emailed them twice. This company is a scam.
Response from itoolmax.comFeb 20, 2025
Hello. Sorry to have kept you waiting. Your order was lost due to an abnormal transportation track. We re-shipped it as soon as we found out. The package information shows that it is expected to be delivered on February 20. Please pay attention to the delivery information. If you are in a hurry, you can contact us online (we promise to respond within 24 hours).
Report
Leanne C.
Feb 6, 2025
BEAWARE!
BEAWARE!! DO NOT BUY FROM THIS COMPANY! PRODUCT WAS FAULTY, THEY DIDNT WANT IT BACK, PROMISED A REFUND OF £30 AND KEEP THE ITEM! 3 WEEKS NO REFUND NOT RESPONDING TO ANY EMAILS ! DONT BE SCAMMED BY THESE PEOPLE!! Regardless of finally receiving a refund after multiple emails and the 1st time they responded saying they'd put it through now .. they clearly didn't as then it took another multiple emails to finally getting a response 3 weeks later and it finally only taking 3 days for the refund. Awful service I still would avoid at all costs.
Response from itoolmax.comFeb 13, 2025
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We checked your order and found that it has been completed. Please pay attention to the information. If you have any other questions, you can contact us online (we promise to respond within 24 hours).
Report
andy B.
Feb 5, 2025
The lights are great but the plug they…
The lights are great but the plug they supply is cheap and nasty! Plug stopped working after about 20 days of using the lights. Changed to a apple plug and all is well.
Response from itoolmax.comFeb 7, 2025
Thank you for taking the time to share your experience with us! We are very happy to know that you are very satisfied with our products. It is very valuable for us that you are willing to take the time to share your thoughts with us. We are honored to have you as our customer. If you have any questions, you can contact us online or contact us by email: [email protected]. We will do our best to provide you with satisfactory service.
Report
Jo T.
Feb 3, 2025
I would give a zero rating if possible
I would give a zero rating if possible, we purchased a hand held Chainsaw which was great the two time we used it then it stopped working. I email there customer support and didn't get an answer for 6 days not the 24 hours they say on there web site. One month later I am still waiting for them to sort out what they are going to send me to fix the issue I have. Poor poor customer service and not back up on there products. Don't waste your time or money with these guys.
Response from itoolmax.comFeb 13, 2025
Hello. We are sorry for the bad experience. After troubleshooting, we have sent you a new charger. We sincerely hope that this new charger can perfectly fit your battery and solve the previous problem. If you are in a hurry, you can contact us online (we promise to respond within 24 hours) .
Report
C
Jan 31, 2025
Stopped Working
I used the tiller once and then it stopped working. I’m very disappointed … the date indicated that it stopped working is an estimate
Response from itoolmax.comFeb 7, 2025
Hello. We understand your frustration and apologize for any inconvenience this may cause you. Please accept our sincere apologies. We will arrange someone to follow up with your order after-sales. Since I can't find your order and can't contact you, you can contact us online. Thank you. If you are in a hurry, you can contact us online (we promise to respond within 24 hours).
Report