itoolmax.comReviews of itoolmax.com

DO NOT BUT FROM THIS COMPANY. Reviews online show 4.8 but its a lie. They have been turned into the BBB. The weed wacker my mom bought deserves 0 stars but unfortunately have to give it 1. ITOOLMAX is a SCAM!!! Customer service said they destroyed it upon return then said they were deducting a cleaning fee on the second email. Only giving her 96 dollars back instead for the 139. SCAM! SCAM! SCAM!

Great customer service & Qulity items

Plastic blades used for edger are worthless, can barely go over 3-5' before it is destroyed; saw blades for trimming get clogged too easily. Blades for trimming really only thing usable. Light weight is a plus. Over priced for usable function.

Flimsy materiales, not enough power to cut a blade of grass. Product grossly over advertised about its capabilities. Don't purchase you will be disappointed. Wanted pictures of all contents before sending return instructions. Never again.

UPDATE: Today is October 5, 2026. I have STILL not received the replacement shield and blade I was promised. It has been an entire MONTH since I left this review. Do NOT purchase from itoolmax. You can get items just like this at Lowe’s and Home Depot. Buy there so if you have an issue like this they will actually help you. This thing broke the very first time I used it!! I wasted 239.99 because I know for a fact they won’t refund my money and by the time I get the replacement it will be snowing. 🤦🏻‍♀️ I purchased an itoolmax 12-Inch Electric Weed Wacker & Eater with Detachable 4-Wheel Base × 1 $239.99 Arrived mid June. By then heat indexes were in the 100’s dry so not many weeds. Mid July-August still hot w storms and the weeds took over. Today, 9/6/26 I finally used the weed whacker part with metal blade to cut down some tall weeds, then planned to mow lower weeds/grass. After about twenty minutes of use the metal blade cut right through the plastic safety guard. Apparently the metal blades are so cheaply made while cutting through tall but soft vegetation, it bent and went right through the guard. I have emailed customer support but after reading the reviews here I don’t have much hope for a quick or satisfactory resolution. I’m disabled with arthritis and hoped this product would make my small yard maintenance easier. I needed a weed whacker to cut weeds! What a disappointment and huge gouge to my disability income for nothing. So now I’ll get to see how quickly I get a response and how well this company backs its products that looked so very promising. EDIT: On 9/6 I sent an email with photos of order details including order number and date ordered plus photos of the issue to customer support.

Ordered a motion detect sprayer. Got it quickly, but even with It set to high sensitivity, continuous on, this morning I watched a squirrel directly about 5 feet in front of the sensor pull off a persimmon and jump off the tree while the device did not respond. Waving a hand in front does set it off. On their website they have only 5 star reviews. They did not post my negative review which stated the product is useless. I reposted my review, it was taken down within two minutes. ADDENDUM- They still do not post my reviews, but after seeing this one on trutpilot, they reached out and tried to be helpful. They gave me 10% rebate, In the mean time, after a few sunny days to charge the battery, it is a bit more sensitive.

Totally changed my approach to pool maintenance. I used the previous model ages ago and now this one keeps my pool crystal clear of algae without excessive use of chlorine.

DO NOT BUY FROM THIS COMPANY PLEASE. They do not honor their 30-days warrantee refund !! The product is a crappy one, made with plastics. SHIPPING WAS VERY LATE. NO SUPPORT FROM THE COMPANY. They are hiding behind a website; no phone number; the chat is a faked chat, they capture your email and send you a reply few days later with a technician first name @ itoolsmax support.com. When you reply to the email, it gets refused with an invalid email address. Their replies are copy/paste reply without reading what you are asking for !! DO NOT BUY PLEASE !