itoolmax.comReviews of itoolmax.com

I ordered this product and was charged on December 10th. I received a confirmation but nothing further. I have not received the product and have had no response to my emails or voicemails. Be very careful with purchasing this product. I'm starting to suspect a fraud.

Much like another customer, I ordered a 16 inch shovel, but on Dec 22. The website states that shipping is within 1 to 3 days. I still have had no notification that the item shipped. I have been trying to send emails to their customer support website and nobody gets back to me. I still see plenty of ads for the snow shovel as well - but something needs to change and the company really needs to be more responsive and forthcoming. Very frustrating! Order # is 187028.

Good product & price.

WORST COMPANY TO RETURN SOMETHING! YOU TOOK MY MONEY FAST ENOUGH! FINALLY AFTER SIX WEEKS OF EMAILS I GOT A RETURN ADDRESS AND IT HAD TO BE MAILED WITHIN 2 DAYS AND PICTURES OF THE SENT PAKAGE SENT TO THEM . THEY DO NOT ESEND A RETURN LABEL .... WORST COMPANY I BETTER RECIEVE MY REFUND

Re bonjour, Je vous donne suite de mon chargeur qui était défectueux; Comme promis, ont m’a envoyé un nouveau chargeur très vite. Sans complication et j’ai été très surprise de le recevoir aussi vite. Je remercie l’équipe de cette compagnie qui prend soin de bien lire les émails et surtout de tout faire pour nous aider . Une cliente très satisfaite Sylvie D.

I ordered my husband the weed eater with the saw blade attachment. He loved it, it did an awesome job cleaning fence rows. After a short time using it the blade would not turn. I sent email letting customer service know what was going on with it. After more emails along with pictures and videos of what was happening they sent part for us to replace. We did that it still didn’t work. After more communication they decided it was a problem with the shaft that holds the blade was the problem so, they replaced the weed eater with a new. My husband was like a kid with a new toy when we received the replacement . We have purchased other items in the past from IToolMax and have always been pleased with the product and the customer service.

I ordered a 16 inch shovel on December 18th. Their website states that shipping is within 1 to 3 days. I still have had no notification that the item shipped. I have been trying to send emails to their customer support website and nobody gets back to me. Reading all of the review from people that are or have been in the same situation as me, it is very frustrating. I just wish somebody could get back to me to let me know if the item has shipped or if not when it might be. Yesterday I received an email from ITool Max that my order was going to be shipped, and I would receive another email with a tracking number. Today I received a UPS tracking number and notification that it was shipped.

Placed an order on 12 17 25 for a 12 inch power shovel have not received it no information on order status shipping status anything like that Contacted support have not heard nothing back from anybody no tracking number very dissatisfied