iToolMax provide our customers with Inovative and Quality GardenTools, Automotive-tools,Power Tools which will make their life easier in numerous areas in their day-to-day routine. We offer FREE delivery on all orders, a 30 Day RISK-FREE Trial on all products, and 100% Customer Satisfaction.
itoolmax.com (itoolmax.com) has 734 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Excellent
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734 approved reviews, newest moderated first
Gary
I had a battery that had a faulty hinge and wouldn't detach once it was on. The button was broken. They shipped me a new battery, I had to pry the faulty battery off with a screw driver and it will not work. Thanks for replacing the battery for me!
Response from itoolmax.comDec 10, 2025
Sorry about the faulty battery hassle, but thanks for your feedback! We’re glad we could send a replacement, and don’t hesitate to contact us if you need more help.
jayne
I purchased an item that I wanted to return. Multiple responses were that I should sell it or give it as a gift. After many months of the same message from them, they agreed to give me a 30% refund. Their website said 30 day return and I tried to initiate a return 1 day after I received it.
Response from itoolmax.comDec 9, 2025
Hello, We’re truly sorry that you had an unpleasant after-sales experience! We clearly realize that our handling of this matter was not appropriate, and we’ve fully optimized our internal after-sales procedures. A big thank you for letting us know about this problem and for your patience during the process. Your feedback is incredibly important to us and will help us improve our services for the better. All the best. iToolMax Team
Elena
Didn't like the product. wanted to return. Hard return policy and you have to pay. Would not recommend.
Response from itoolmax.comDec 9, 2025
Hi, We’re sorry to hear the product didn’t meet your expectations and that our return process caused frustration. We value your feedback and will review our return policy to improve the customer experience. Thank you for sharing your thoughts with us. All the best. iToolMax Team
Angelika B.
Delivery took a while but I love my pool vaccum so easy to use and light. I can do it while in the pool cooling off. Love it only takes 2 hrs to charge
Response from itoolmax.comDec 5, 2025
Hi! So glad you love your pool vacuum—we hope it makes pool days easier and more fun! Thanks for your patience and wonderful feedback—we appreciate you! 😊
Mark M.
I rarely write a negative review and usually just put it down to my fault for being duped..However, the rechargeable pool cleaner was not cheap and is absolutely useless! The videos are misleading. It is too short (not 1.8m), flimsy, tiny! Certainly not sucking leaves, let alone acorns ..No response to an email.
Response from itoolmax.comDec 9, 2025
Hi Jennifer, Thank you for providing the information. However, we have been unable to locate your order or related correspondence using the name, email address, and transaction ID you supplied. It is possible that the product you purchased was not ordered through our official website. Please verify the accuracy of your order details and delivery information. You may contact us at [email protected] for further assistance. All the best. iToolMax Team
Scott T.
I contacted iTool about not receiving my order. They contacted me right away offering to help. My order was delivered to wrong address and I received it later. Customer service is AWESOME! I will definitely purchase from them again
Response from itoolmax.comDec 5, 2025
Hi! We're thrilled to hear our team could assist with your order and that you finally received it. Thank you for your amazing feedback and loyalty—we can’t wait to serve you again soon! 😊
Jean
The follow up from the support team is agonisingly slow. My pool vacuum stopped working after 3 months. They have promised a charger replacement if that is the problem we will see Jean
Response from itoolmax.comDec 5, 2025
Hello Jean, we sincerely apologize for the delay in responding to your support request and for any inconvenience caused by the pool vacuum cleaner. We have prioritized your charger replacement and will keep you updated on the progress. Thank you for your patience—we are committed to resolving this issue for you! 😊
Pauline P.
Refunded half of the cost of the flying witch so I was happy with that
Response from itoolmax.comDec 2, 2025
Thank you for your kindness! We’re grateful for your support and will keep improving our flying witch products!