itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com Reviews | Read Customer Reviews of itoolmax.com

itoolmax.com reviews

734 approved reviews, newest moderated first

Jon W.
Jan 19, 2026
Itoolmax stay clear follow up
Placed my order on 12/16/2025 and received no response from their customer service. Posted a review here 01/11/2026 and within a few days finally got a response. Stated I want my money refunded. They’ve been offering freebies and now a 30% discount. No mention about refunding my money.
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. I checked your order and it shows that the cancellation process has been completed. Please check your email for any relevant notification emails. Thank you. Best wishes, IToolMax Team
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Yannick le R.
Jan 18, 2026
Des voleurs et menteurs
Commande passée le 18 décembre 2025 de 2 pantalons à 39€ , je les attends toujours ! J'ai relancé plusieurs fois, on m'a répondu comme si j'étais une copine en me demandant comment j'allais ?? On m'a aussi dit qu'ils allaient se renseigner mais rien à ce jour de janvier 2026 ! Voleurs et menteurs, n'achetez rien chez eux !
Response from itoolmax.comJan 20, 2026
Hello, We fully understand your inconvenience, but we would like to clarify that our store does not sell pants. It is highly likely that you have contacted the wrong merchant by mistake. Please verify the merchant information corresponding to your order and then reach out to the relevant customer service team for assistance. Thank you for your understanding and cooperation! All the best, iToolMax Team
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Donna M.
Jan 17, 2026
Not a product review will update when I recieve
Great customer service
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. I checked your order and it shows as shipped, expected to arrive in 5 days. The tracking number and carrier information have been sent to you via email. Please check your tracking information. All the best, iToolMax Team
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Wade
Jan 16, 2026
I purchased an $99 item in early…
I purchased an $99 item in early December of 2025. I've emailed their customer service at lease 5 times, even telling them I would need to file complaints if I did not get a response. ZERO response after 4 weeks if seeking tracking information, or even a response. SCAM ALERT!!!
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. Because we were unable to directly access your order number, we were unable to follow up on your order. Please send an email with the subject "Order Number + Review" to [email protected], and we will prioritize your request. Alternatively, you can contact us online; we promise to reply within 24 hours. Best wishes, IToolMax Team
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Nick
Jan 16, 2026
8 emails and no response. CS sucks.
I ordered the electric shovel some time ago and still have not gotten it! I have emailed the company 8 times and have not even gotten a response. Wouldn’t trust this company and I haven’t even gotten the product!!
Response from itoolmax.comJan 20, 2026
Hello, We apologize for the inconvenience. Because we were unable to directly access your order number, we were unable to follow up on your order. Please send an email with the subject "Order Number + Review" to [email protected], and we will prioritize your request. Alternatively, you can contact us online; we promise to reply within 24 hours. Best wishes, IToolMax Team
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Grace
Jan 13, 2026
Frustrated / Update
After posting a negative review, my order miraculously shipped. We received the order and have been using the shovel to help with this snowstorm that just hit. For what it is, it works. Better with the light fluffy snow, not so much with sleet, packed snow and ice. Customer support replied to my email of 1/14 today 1/26. We ordered two 16in snow shovels the end of December. Our credit card was charged but no order received. I emailed the company and am waiting on a response. Card shouldn't be charged until order ships. Reading all the negative online reviews and scam articles has me nervous and frustrated. I should have done more research before ordering!
Response from itoolmax.comJan 14, 2026
Hello, We're sorry for the unpleasant shopping experience. Could you please tell me your order number #189072? Your order has been shipped and is expected to arrive in 5 business days. Please check your delivery information. Kind regards, iToolMax Team
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Juanita B.
Jan 13, 2026
Delivery time was way beyond what was…
Delivery time was way beyond what was expected. Communication was difficult and not answered promptly.
Response from itoolmax.comJan 14, 2026
Hi, We sincerely apologize for the delayed delivery and poor communication experience. We’re taking steps to optimize our logistics and response processes to avoid this issue in the future. Thank you for your feedback—it helps us improve. Best regards, iToolMax Team
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Debbie
Jan 13, 2026
Would Like an Answer
Time frame of Snow Shovel arrival does not match site. Ordered in December 20, 2025. Have emailed and called and left a message. No response. Item still being heavily advertised. This is not my order number. I did receive an email indicating it was shipped, but in checking the tracking OnTrac received data only they had not received it from the sender. Package has not been picked up by carrier.
Response from itoolmax.comJan 14, 2026
Hello, We sincerely apologize for the unpleasant shopping experience we brought you. May we confirm if your order number is #186372? This order has been dispatched and is expected to arrive within 5 working days. Please keep an eye on the delivery notifications. Best regards, iToolMax Team
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