itoolmax.comReviews of itoolmax.com

4 in 1 Cordless Weed Eater Pro came poorly packaged, no manual and no response to support requests. Try greenworks instead. Edit 01/30/26 - I received (finally) an email from iToolMax, but only after I opened a dispute with my credit card company. Notice that the response to my review from iToolMax is to "DM me" but not providing any way to "DM". This company seems more like two guys in a basement with a website. No customer service and the product is shoddy and incomplete. I've paid almost $250 for a box of parts.

The pruner gets the job done but you gotta get used to switching the angles. Took me a bit of practice but now its efficient enough.

We have had no response from Itoolmax in regard to our faulty product on their website they said they would respond within 24 to 72 hours, I would not recommend or trust them

placed order 12/4/25 for wall mount splitter. Have not received it yet contact again 12/18/25 said it was with carrier. 12/29/25 contact again still did not get item. Said it was delivered. It was not.Said you would check on it I am retired and get then mail every day. It never came. 1/7/26 contact again.I have heard nothing as of today.Please replace the money you took out of my account. Order # 176151-791532

Jag beställde en batteridrivan snöskyffel. Ångrade mig dagen efter, mailade direkt att jag ville ångra min beställning. Jag har sedan dess mailat minst en gång om dagen. Jag får absolut ingen respons från företaget. Varför??? Jag valde som tur är att betala via Klarna, och de är underrättade om situationen och hur företaget hanterar ärendet. Vill ni skrämma iväg kunder så lyckas ni verkligen. Väntar fortfarande på mitt bekräftelsemail. Uppdatering : Efter mitt omdöme här fick jag äntligen respons från företaget. De ville att jag skulle redigera/ra bort mitt omdöme här på Trustpilot. Svarade att det gör jag när ni tagit bort fakturan från Klarna och skickat bekräftelse på avbeställningen. Två minuter senare var det gjort. Vill inte ta bort mitt omdöme, men uppdaterar nu hur det gick. Dåligt att "missa" mail, men ha full koll på Trustpilot. Tack och lov att jag använde Klarna, och att Trustpilot finns!!!

iToolmax snow shovel was just what I needed to do my walk. I found the customer service superb. I just finished doing a 4 inch snowfall very quickly in a half hour with one battery. A second battery comes with it for even longer time to clean up the snow. It even cut through some heavy wet although with more effort. Great for my situation. Thanks IToolmax.

Received defect tool (the snow shovel), and haven’t received replacement nor refund. I would consider this company a scam.

I purchased what I thought were Twinkly lights from them as the marketing was using the Twinkly box with the name removed. I decided to purchase 4 boxes only to find out they were a cheap Chinese brand thus started the return process as it was within 30-days. I have now gone back and forth with the company (I presume a bot) and they refuse to return the product. This company is a scam, I will never be purchasing anything again.