itoolmax.comReviews of itoolmax.com

I ordered a cordless grass trimmer in May. It have not yet left for delivering. Looks like a scam-company :-(

I ordered this lawn mover after watching ad on Facebook and this lawn mover is not as advertised. Right after I opened I could see it was a joke. But I decided to give it a try. It has cheap plastic structure. Doesn’t operate easily. Doesn’t justify price tag and overall a disappointment. Right after first try, I contacted support for a return. But it has been more than 3 days and they are not responding.I would not recommend this product at all. Save your money and time. Edit: beware they will ask you to pay for return shipping.

I need my money back The Tiller died after an half hour and tried the other battery does not work Please contact me about a return

I am quite satisfied with how this product performs. I've used it several times now and it functions very well.

The weedeater arrived as I was told it would. Shipping was very quick received in 5 days. After I place the order I started seeing bad reviews. I am really confused about the bad ratings. Some said the company would not reply back to emails. I always got a response when I sent an email. Some said they could not get a tracking number from ITool Max. I received a tracking number by email and also it showed my order and tracking number in the Shop App. I appreciate the great experience I had with this company. I haven’t assembled the item yet but all the parts seem to be there. I will give a follow up as soon as I get it assembled and use it. I rated this company 5 stars for the experience I had with them. I guess reading all the bad reviews are not necessarily true.

Itoolmax is a terrible online store. I placed an order and paid 3 days ago, but I haven't received any shipping information. The order hasn't been processed for shipping, yet they've already withdrawn the money. The order processing and delivery are very slow, so I can't wait any longer. I've sent 5 emails to customer service to cancel the order, but only received one reply. They haven't refunded me yet. I rate Itoolmax's customer service as slow and unhelpful.

The handle on the mower is very cheaply made and I've already had to tape it together. I know this is an inexpensive piece of equipment but the handles should be sturdy enough to last.

Just to answer their response you are liars I have gotten responses from a Jim and CiCi offering me 10 and 20% if I keep the product. The name is Joanne. SHADY. This is the 3 rd review . After my first review they contacted me offering me 10% back $11.70. For a $117 purchase of an item that does not work as advertised or expected . I replied no thanks I want a full refund and to return. NO RESPONCE. It’s nearing the money back 30 day guarantee how convenient. I DON’T KNOW WHY CUSTOMER SERVICE IS SOOO BAD . STAY AWAY. Not worth it. I will continue to write bad reviews everywhere I can until they respond like a real company.