isinwheel-USAReviews of isinwheel.com

Powerful bike ever I ride uphill and I feel the power of motor. This e-bike is very good quality and great for my 2nd e-bike experience. It is very easy to use and performs very well. I am very happy to be out riding.

Battery went out within 9 months of scooter purchase. Was told no warranty. Have tried to order new battery 3 times over the course of 3 months. Orders keep getting canceled. Communication from isinwheel is less than poor. Definitely do not recommend this company.

Excelente customer service and helpful tools to questions about my scooter

There customer service is great and serviced me great for two electric scooters.I recommend this company and could say nothing bad about it

My order was shipped in five days I was able to connect with customer Care through email in 24 hours they responded I had a Mixup with a neighbor somehow we both ordered 60 pound packages lol I love my purchase. I use it every day. It’s so lightweight and Accommodating, I will definitely be purchasing more in the future

Horrible customer service. I encourage all of you to file a claim with your bank and receive your money back if item was not shippped yet, or even if it was shipped defective and they are not responding. Your bank will give you money back and hunt merchant for scamming people. I have experienced zero customer service and ghosted for days, until I read my bank’s options of filing claims and receiving refund from the 1-2 business days.

I ordered two e-scooters from Isinwheel, a GT2 and a RPro. The GT2 arrived only partially charged, and would not fully charge (3 out of 4 bars) when put on the charger to green light status. On the initial ride the maximum speed in the top mode (turbo) was 15.5 mph, which is only 55% of the unit specification of 28 mph. My initial submittal to Isinwheel customer service was on 7/2/24, and I clearly provided concerns and applicable parameters. The initial follow-up response blamed operational error, without basis. My subsequent email replies and voice mails requesting response to my concerns, including queries to return products under 30-day satisfaction guarantee, have went unanswered since that original contact.

I just purchased my 1st ebike, an Isinwheel U5 folding ebike. This bike has been one of the best purchases I have made! It is so easy to fold, compact, and unfolds easily into a full sized bike. I am about 5'11" and 245lbs, and this bike pulls me around very easily even up hills. I have a great time riding the city streets, and it is great on the nearby bike trails. It has great range and speed. It's very easy to use, and I love getting outdoors to ride. Even after a hard day's work, it's so nice to ride and just use the throttle so I don't have to peddle if I get tired. Great, sturdy build quality, and great customer service. Love this bike, highly recommend anyone purchasing this for a first ebike or even if you already have one but need the ability to fold it up and put it in your car. Isinwheel is definitely a great brand for quality, price and reliability.