isinwheel-USAReviews of isinwheel.com

After using my scooter for only 4 months I'm having trouble with a deflated rear wheel. I'm totally happy to buy a replacement wheel and install it myself, with advice on WHICH wheel is compatible for my exact scooter. That's all I'm asking! Is alittle SUPPORT on the product you have sold me. I do not expect alot. I was sent a replacement wheel but to an incorrect address. The company say they have shipped it so there is nothing else they can do. I expect they want people to buy a new scooter whenever something breaks or doesn't work anymore? Because I just cannot find the parts for this.

ABSOLUTELY LOVE the IS9 scooter! SO much, we bought 3! Great for adults and really great for my college student! I highly recommend! I love the speed, the oversized tires and the ability to lock and unlock from the phone.

My kids love the mini scooters. Had some issues and they stood by their product. Overall I am pleased with my experience.

What a good company you are, your after sale service is impeccable not to say how well those two bikes I bought are good bikes they are performing more than I could have expected, long range, ease of use and every practical things needed to operate are there and well performing, I love those bikes and they have given me a lot of pleasure so far, I am 84 years old and I never tough I would use it so much and love it that much, Thanks.

I’m very happy with my purchase. The U7 E Bike is a fantastic choice for both casual riders and those looking to tackle more challenging terrains. I highly recommend it to anyone in the market for a new bike. And I highly recommend their service to anyone who values excellent customer care.

Hey guys, I got the bike to go back and forth to the store without having to walk or take the car. Its better than anything I could have dreamed of. I can get up and down this huge mountain i live on and still have two bars of power left, And I got it up 20.7 mph..this thing is 🔥. It was easy to assemble, I really have no complaints whatsoever. top-tier stuff 👍🏿

I ordered an S10 Plus from Isinwheel directly from their website. The scooter was delivered in about 9 days. After unboxing, I noticed the rear tire was flat. I attempted to inflate with a bike pump and then a compressor (using a valve extender) and it would not inflate. Probably a large hole in the tube or a separated stem. I then noticed that it appears the scooter had been ridden previously. While there wasn't a lot of wear, it was evident that it had been ridden as the tires were dirty and the base had footprints. Isinwheel advertises a toll-free number as well as an email. I attempted to reach them via phone and the message was basically, "we don't answer the phone because we are short-staffed". There is no way to leave a message. They go on to ask that you send an email to their designated email. I have sent emails over the past three days and have yet to get a reply. This is unacceptable given that they don't take direct phone calls. I now have a "used" scooter with a flat tire and am waiting for them to respond. I was optimistic about their products, but this optimism was ruined given their poor quality control and lack of customer service.

Nancy from isinwheel was great to work with. I ordered a S10Plus scooter and it works great. Overall very happy with the scooter and customer service. Thank you for a great product.