isinwheel-USAReviews of isinwheel.com

With all honesty, my isinwheel v10 has been amazing. When I first received it, one of the lights was not working properly and the customer service was super helpful and shipped me out a replacement. The board is good quality, and a perfect mix of speed and acceleration. The double kingpin trucks give the board amazing carve and the battery has a great range as well. I have no complaints that were not handled exceptionally by isinwheel

I purchased a isinwheel scooter and had an issue with the display controller. I contacted Isinwheel and they guided me through the repair process. Our family has five isinwheel scooters and recommend isinwheel scooters to everyone.

I have had my scooter for over a year now, and it has helped my family out immensely. Currently my nephew was using it to ride back-and-forth to work until he obtains his license and it has been a lifesaver for him recently We had some issues with the back tire, but the customer service has been very helpful and making sure that we get the right items so that we can replace the tire, it is inexpensive And it’s just been a overall great experience. I definitely recommend purchasing a scooter or bicycle from this company.

My experience with the isinwheel S10 Plus has had some challenges, including a delayed shipment, communication issues with tech support, and a faulty dashboard and controller. Despite these setbacks, I remain optimistic about the product. While I have not yet tested the ride quality of the isinwheel S10 Plus, I can confirm the following: • The unboxing process was simple. • The 3-step folding system makes it easy to use. • The scooter includes a loud bell for alerting others. • The lights are bright, and the turn signals are visible on both the handlebars and rear deck. • The dashboard is clear and colorful. • Charging is straightforward. • The design is sleek and modern. Overall, I am looking forward to using the isinwheel S10 Plus. —————————— OR SO I THOUGHT! That was before I wasn’t able to ride my scooter for about two months! Ordered it on January 9th, but it did not arrive til Jan 25 because it had been lost. (What?) After I charged it for a full night, I went to use it. Immediately got an Error (E10). Submitted an error report within the app, and waited for almost another week and a a half before reaching out to their email. They had never received my request. Started the whole process over again. On February 17, I was told that they are restocking the controllers. No ETA given. Still, I remained hopeful. It is now March 6, and I have been told it could be another 30-45 days before it is ready. Then I will have to wire the derned thing myself? It’s too late to return it. So now I just have to wait and hope that this is the last of my issues…

Complete Scam, fraud company from china. The only way to reach them is via email. Don't buy.

If I could give a negative review I would! Customer service is terrible and they do not honor the 30 day warranty.

Everything is excellent - service, shipment, quality

Lieferung superschnell und top, aber der Roller gefällt leider nicht. Direkt wieder eingepackt, keinen Meter gefahren. Leider ist die Rücksendung ein Riesenproblem!! Wir haben das Unternehmen extra ausgewählt, weil wir EU Produktion haben wollten und nicht über einen grossen Versandhandel kaufen wollten, falls während der Garantiezeit doch mal ein Defekt auftritt. Das war leider ein Fehler, Kundendienst ist tagsüber bisher nicht erreichbar, eine Wiedereinlagerungsgebühr von bis zu 15% ist auf einmal 15%, Rückversandkosten kommen noch zusätzlich hinzu, das steht nirgendwo. Es werden komische Rabatte angeboten, obwohl wir den Roller zurückschicken wollen. der T8 ist einfach zu groß für unsere Tochter. Wird es ohne Anwalt möglich sein, die Rücksendung vorzunehmen. Den Fall werden wir unserem RA und dem Verbraucherschutz übergeben.