isinwheel-USAReviews of isinwheel.com

The customer service is absolutely amazing. Isinwheel has been very understanding of my situation and they have communicated wonderfully with me throughout this process.

Love the isinwheel products, and thier customer support is also outstanding! Thank you!

I purchased a e-scooter through their partner company - Circooter. The experience with customer service has been terrible. I ordered the wrong item and immediately requested the order to be canceled or the item substituted for the correct item, but they were unable to cancel it by the time the package left their facility over 12 hours later. I refused delivery of the item and it was delivered back to them almost 1 week ago and when I asked for a refund they stop replying to my email and their phone just never connects to customer service. I filed a complaint thru my PayPal and now the seller has replied saying I need to cancel my PayPal complaint in order for me to receive the refund. I am not going to cancel as this will void the purchase protection. Now I wait to see what the resolution will be, meanwhile they are holding onto my money...

We ordered the Isinwheel M50 and M10 mountain bikes and they both arrived promptly and were relatively easy to put together. They are well-made, solid, and very responsive - the electric bikes will open up a whole new 'world' of long-distance biking for us! We're seniors and find the electric assist an amazing feature, especially in the Canadian prairies where wind is always a factor when biking. Highly recommend Isinwheel bikes!

The v6 skateboard only lasted one year, it completely stopped working, I tried to reach out to the manufacturer they responded at first then completely stopped, this is a cheap Chinese brand that will not withstand the test of time I highly do not recommend their products.

Company offered to send a free replacement to help solve my issue.

Bought the S10 max for my son on a Saturday. It was shipped the next day and received on Tuesday. The scooter is great. Powerful, responsive and the display is big and easy to read. Perfect for a college guy to get around campus. With the purchase they included a lock and a bag for free. I asked for information and they replied the same day. If I buy another scooter it will be from this company.

I love that when I need help after trying everything you all come help me find out what is wrong and help me find the parts I need!