Internal Revenue ServiceReviews of irs.gov

Was on hold for 45 minutes to direct my call and when they answered my call it went to a department that said they were too busy and I need to call another day and the call ended. What a colossal waste of time. Just another example of how government screws everything up.

The help I received from the IRS this past week was first class, and I appreciate the gentleman I spoke with. He took his time helping me get my case resolved and figure out what the issue was I having with my case, and he made my day that much better and relieved me of the stress I was going through. Still have to wait a while for my money to come, but I already knew that with the world shutting down for over a year and the IRS just opening back up; they are trying to get everyone back on track.

I'm currently waiting to talk to someone at the IRS. Been on hold for 1:24 minutes as of right now. Just have a question about my $5,000 refund which includes a stimulus payment that they aren't supposed to hold... sooo....

Anytime you call they just hang up. I've been trying to speak to a person since 10am and while waiting I recieved a voice animated message that they are too busy with other callers and to call back TOMORROW!!!??? Completely unacceptable!!! You mean to tell me they can't call you back have you on hold until someone is available. It's only 10am. They are a JOKE.

I am well aware of the drastic impact COVID has had on the economy but every other sector, private and public, has readjusted appropriately. The IRS is abusing the pandemic delay excuse and the employees are rude and inconsiderate. Wait times are unreal. I’ve been waited on hold for over an hour only for the call to be answered by a “Ms. Cooper” who refused to give her ID number or allow me to speak with a superior. In fact she hung up on me after being condescending and placing me on another “hold” for 10 minutes. I attempted to call back but the lines were too busy! I’ve been waiting on my return since February and am only able to speak with an irs employee once a month, each time I’m given different information, directions and expectations. I’m just ready for the process to end.

Zero stars. An absolute joke of a government. I didn't get the 2nd stimulus check then I get a bill in the mail for $601 because they tax, tax money. Absolute joke. Been calling for 3 weeks. I didn't ask for a dam stimulus check, never recieved it. Then get billed for it. Absolute joke, can't talk to anyone about it because I just get a run around every time then it hangs up on me.. Couldn't be more disgusted. Why would you send out $600 gift cards with tweakers running around raiding mailboxes. The hell kind of irresponsibility is that. And the burden is on me.. what a joke. This is what the tax payer gets. But then let the drug addicts destroy town. Such a joke

They are horrible!!!! Uncaring and unprofessional organization!!!! I had to file an amendment on March 5th. My tax preparer told me after I called them that the processed my return on MAY 28th!!! I’ve called at least a half dozen times. Each time I get hung up on. And I was calm and polite… Now, I’m getting PISSED OFF!!!!

I don’t even want to give any stars. Today I called the IRS to find out about my $1,800.00 I had paid last month, and my balance. I finally got a hold of them after months trying to talked to them. I first talked to agent that’s was very nice, but because I was retire federal employee I was transferred to extremely rude agent named Ms. Sterling id#1003649067 . She first had a problem with me getting her ID number and name. When I asked her about the notice I got in the mail of amount owed and wondered about the $1,800 I had paid she got snappy. I even asked her about my balance when she put me on hold I heard her called me a pain in the ass! I had never been treated in this way ever ! This is exxtremely unprofessional behavior! I had worked for the federal government for 30 years and this how I am treated. I am hard working American never once on public assistance and this how an irs agent treats me. When I said that I have hard time getting their online website and please send me account transcript she had sucked her teeth. Extremely rude and unprofessional. It’s was extremely hard to understand her because her accent and I’m not good with my hearing because 76 years old. I am sorry this administration is just hiring anyone! I deserve to be treated fairly my taxes pay her salary! Last year, I had different experience with the Trump administration the irs agents answered calls , and more professional and understanding. If this how Biden administration treats hard working Americans like this I will not be voting Democrat ever again!