Internal Revenue ServiceReviews of irs.gov

I sent the documents on Feb, 20, 2023 for 2022 year, on Dec 1, 2023, I received a letter from IRS in order to do an ID verification. I got an appointment on Feb 7, 2024, they said that everything is ok and I am going to receive my refund 9 weeks later, today, April 17, 2024 I have received anything. IRS has to filter who are they relating with, because I am 68 years old and for me one year is a risk, I can die in any moment, what are they waiting for? A young person can wait 1, 2 years but for me it is unacceptable.

I am an international citizen who is, of course, required to file taxes etc. Which I have always done and have always been happy to, despite me never getting a tax return (obviously) or having to pay as my income is below the threshold. This time, however, they have made me confirm my identity via post. Birth certificate, social security card, photo id, address verification etc. Whatever, fine. It has been 19 weeks and told it would take 16. Again fine. I know the stimilus has caused a lot if incoming calls/emails etc. Had to call them 4 times in the past 19 weeks for various reasons. Three times have been brilliant. Today however, the most horrible person I have EVER spoken to (and this includes me as a complaint handler for an airline getting screamed at every day) took my call 1002043654. Rude, snarky, sarcastic, combative and not at all helpful. Cant even submit a complaint online about how she spoke to me so I will pop it here because I am so angry I am shaking. Never, in 40 years, have I been spoken to like that. Ever.

HELP! I call and get transferred or it gets disconnected. I am available to call, however, I have simple updates why cant i get any assistance, and trying to learn the amendment tax form and read and study it as well online, can someone assist with ensuring address is correct?? I can not put in for banking and trying to change banking information and can not access the site?????