Internal Revenue ServiceReviews of irs.gov

During the Income tax peck season, I received great help in getting tax issues resolve. I thank the IRS agents and promise I would send in a review. I asked the agents their name as well as their badge number both were given. So, thank you agents for the great help that you provided to make my work a lot easier. I am an accountant and I have owned my business for more than thirty years. I can't remember getting this type of service from the Internal Revenue Service:

My dealings with the IRS, as a foreign national seeking an EIN, were brief but incredibly positive. The gentleman at the other end of the phone, a certain Bill Witt, (hope I spelt that correctly) was an absolute delight to work with: polite, friendly, efficient, and succinctly informative. I can't actually envisage a more satisfyingly replete level of customer service. Kudos to Bill and kudos to the IRS for having the sense to make sure they kept hold of a seriously solid human asset.

I went to the Phoenix Arizona IRS on central and Indian School and Ms king was awesome. She was very patient, gave me clarity and her bedside manner with me and the other customers were excellent. Give her a raise

Today, I would like to thank very much Mrs. Johnson Williesaye from IRS with ID number 1003362078. She solved all my problems with IRS and my refunds for 2022, 2023 and 2024 were released. Thank you Mrs Johnson again and again. We need more people like you in IRS. God bless you!! I wish you the best and a promotion for your professionalism. You are competent, patient and more. You relieved me from my frustration.

Ms. Stroud, IORS agent #1004366044, provided polite, professional assistance which should be recognized. Ms. Stroud took my call and because of the questions involved, had to review my tax records, which expectedly took time. Ms. Stroud would periodically come back on line to let me know she was still reviewing the documents and hadn't forgotten me. Now days, so many who put you on a phone hold fail to let you know they are still working the issue so you know they haven't died. Thank you Ms. Stroud for your professionalism.

After countless on-hold and disconnected calls over the past 4-5 months I finally got through to a IRS Customer Service Representative (Yvonne K, Badge # 1003434741) who knew what she was doing and talking about! So thankful for her super good (great) Customer Service skills. She was able to listen effectively and efficiently to my inquiry and then provide an appropriate resolution accordingly. Thank You Yvonne K! It's definitely more people like you that should be hired by the IRS and that are adequately named and fitted to represent a major organization such as them. Keep up the great work! :)

Greatly appreciated Ms. T. Pandhare at E-Help office in MA. for her profound knowledge about how to apply for EFIN and very patient and kind professional assistance. It was the first time and only time in years that I received answers to my questions via phone calls to IRS. The rest just told me: “Call again in 30 days to check it out.” That is what I received after holding for 30 to 60 minutes. It has been going on and on for almost 3 years since it started, unfortunately, the refund of 2020 is not received yet. Anyone can help?

don’t know if anyone from the IRS reads this but I am going to try anyway. There’s an agent named Mr. Wilson - Badge number (1004609027) who helped me today. He literally spent almost an hour trying to help me. I was so shocked to be honest because I’ve talked to IRS agents before (which most are very helpful) but Mr. Wilson was like 100x helpful and I’ve never had any (much less any support person of any company in the world) ever go above and beyond what Mr. Wilson did today. This guy seriously needs to be promoted to manager status. He makes the IRS look good - and he was very knowledgeable. Please give him a raise!