Ashley H.
If I could give 0 I would
If I could give 0 I would. As a small business hair stylist I only offer hair extensions and don’t usually use this brand. I ordered a wig for my mother who has lost all of her hair due to chemo and we paid for expedited 2 day shipping when it started to fall out. It’s now been 8 days and since then I’ve emailed and messaged multiple times and NOW they decided to create a shipping label finally making it impossible to cancel my order after already asking to do so. I didn’t even apply for a stylist account for a discount so I could get her wig faster and now we are out almost $300 on a wig we don’t want since we had to buy another. They also have no call center so good luck with any help you need. Just a scam all around.
Response from Irresistible MeJan 27, 2025
Thank you for sharing your feedback. We’re truly sorry for the experience you’ve had and understand your frustration. While we do not have a call center, our team is available 7 days a week through live chat, email, and Instagram/Facebook DMs to assist our customers promptly. We regret that we were not able to meet your expectations with the processing time for the wig. As our wigs are made to order, they typically take longer to process, and unfortunately, express or next-day shipping is not available for these items. We did notice that you paid for expedited shipping, and we have already reimbursed this amount to your account. If you no longer wish to keep the wig, we would be happy to accept a return as long as it has not been altered in any way. Please reach out to us directly at [email protected] so we can help you with the return process. Again, we sincerely apologize for the inconvenience caused, and we appreciate your understanding. Best regards, The Irresistible Me Team