Dana
Shady and Misleading Return Policy - BEWARE
I contacted the company on November 11th for a refund on an item that was never used or opened. Their team instructed me to send a photo of the “unopened sealed item,” which I reasonably understood to mean the product itself, which showed the mesh seal was in tact and the product was not touched. I took the product out of the canister and sent the photo. I then learned that because I did this, I was denied a refund. At no point does their website or packaging explain that simply opening the canister seal voids any return. The word “seal” is ambiguous and the packaging gives zero indication that opening the lid makes the product ineligible for a refund. The return requirements they demand (specific photos) are not stated anywhere online, and there is no phone number to reach a human representative. Every step of this process felt intentionally designed to deny refunds. I’ve never encountered a company whose policies and communication are so misleading. I've gone back and forth with customer service several times with no resolution. Beware of shopping with them.
Response from Irresistible MeNov 20, 2025
Thank you for taking the time to share your experience, Dana. We understand why this situation felt confusing, and we want every customer to feel supported and informed when shopping with us. Our clip in tubes include a black seal on the main section with the message OPEN ME ONLY IF YOU WANT TO KEEP ME. Each tube also has a sample weft in the TRY ME compartment at the bottom. This lets you check shade and texture without opening the main product. These steps protect product hygiene and ensure that every customer receives a new item. We make our return policy available on our website, and every product page includes a simple guide that shows how to open the tube starting with the TRY ME section. Many customers use this guide to confirm that the product works for them while keeping their return option open. We want you to feel confident when shopping with us. Our team is here to help you with any concern you may have. If you need more support, we recommend reaching out to our customer service team at [email protected]. We will be happy to assist you.




